Colour Clad Profiles Ltd Opiniões 

Ordered 11 August as per previous review.told by a member of the sales team 7 to 10 days was achievable promised delivery 4 times.
Had to threaten cancel order to get email from somone called Adam who apologised and set another date 06 10 26, Guess what they failed again.
The company is an absolute joke.
Informed me they don't issue refunds on bespoke items. Obviously don't understand non delivery means money returned.
Do not in any occasion deal with this company. They are not to be trusted.They are playing with people's monies. I am a pensioner and have not got the time and money to waste on dishonest people.
I paid for this order up front and all I have got is a pack of lies.
When will they understand that it's nothing to do with the purchaser when there sub contract drivers fail or they have problems in manufacturing.
Every crap review they get is what they. deserve. How can anyone employed by them feel they deliver a good product,
Do yourself a favour and look for a job that have people that can be trusted and be honest
Do not take any notice of the pure BS on
there company profile answering service
They are not proffesional, honest or trustworthy and do not help there customers as stated within there description of a family run business
Order is now cancelled.

If i could leave Minus stars i would this company is terrible over 3 weeks ago we ordered some parts with no communication, I have tried to call and speak to someone with no joy, I have emailed more then once with no reply and messaged them on their whatts app again with no reply, this is such a terrible way to conduct business and have never dealt with such a bad company and wish i read these reviews before we ordered. We have today cancelled our order lets see how long we have to wait for our refund

EDIT: The company overlooked my request for a refund and gave me a delivery date for today 12/10 i took the day off work and nothing no delivery, no word. Stay away from this company just give me my refund

Order placed, delivery promised mid September, now October, no updates, no contact.
Automated assistant to answer your call, absolutely no use as can’t give any info, emailed , but automated response.

In summary , if you want customer service go to another company , can’t comment on the product as not delivered.

WHERE IS MY ORDER COLOUR CLAD? THIS IS A JOKE.

Colour Clad was very quick and easy to process my order and take payment sadly have now given me 5 different delivery dates and not delivered on any .
Transport department keep you on hold for long periods and then just tell you it will be delivered on Friday . Ive been waiting nearly 3 months! Very poor after sales service AVIOD

And so it goes on. I honestly feel like they’ve singled me out for special treatment. Today it sounds as if the delivery truck was 32 miles from my site. A couple on non-AI calls to Lucy(real Lucy), and Gracie, who with a touch of positivity, made it seem like my materials may turn up before the end of the day. But guess what? That’s right. Have people been lying to me, or is the company just falling apart. I read a bit of Kafka in my youth, and thought it was pretty funny, but when you’re caught up in that world, not so funny. I suppose my delivery may have a few more twists and turns before it reaches me. Stuart, shabbily treated of Chepstow.

How this company is still trading is absolute miracle, I placed an order and received no communication from them for over 5 weeks . I called them to be put through to AI so followed up with emails only to be lied to over and over again. Had 3 dates for delivery now spanning over a 3 week period and still waiting for my order .

UPDATE 6/10/2026

I promised the owner that I would update my review fairly after email contact with them over the last several days. He promised me a split delivery with one being today and another next week. Assuring me that these dates are final and to judge him moving forward and the handling of this issue, not on previous experience to this point. It is now 7:30pm on the promised first delivery date, and after two emails to him during the day without reply, I think I can assume that the delivery is not coming today. I shall continue to keep my promise to the owner and keep everyone fully updated on all aspects of this order.

ORIGINAL REVIEW:

Ordered roof sheets on 3rd August, every time you call them and press the option to speak with shipping they never answer the phone. Press the option for sales and surprisingly they answer that line. Been told 3 times that I would get delivery next week. It is now 2 months later with no communication at all when I will receive my order. To add insult to injury you can now no longer phone them as they use an AI phone agent to take messages now.

Website still says delivery if I were to order today of 14 - 21 days, which is an absolute lie. Why keep on taking orders when you cannot even fulfil ones from 2 months ago.

Who knows if I will even get my order at all at this point!

I hope you read this before ordering, spend a bit extra elsewhere to ensure you get your order and avoid this company at all costs.

Been waiting 6 weeks now for delivery, keep getting provisional dates, then nothing... try calling you get an Ai bot who says someone will call within 48hrs, obviously they dont. Ive now opened a case against them via PayPal for a refund. I wouldnt recomend them.

Once again delivery not arrived as promised this order was placed on the 18th of august by far the worst company I’ve dealt with in 20 years of trading

Product quality & fit is exceptional. Delivery was slow due to new production facilities being commisioned, so acceptable.
Overall great value.

AVOID this company! Terrible customer service and communication. I wish I had read the reviews before ordering as it seems many others have had the same experience!
I am building a garden office pod and my builder Andrew Rice ordered cladding costing £638.76 on 06/09/26. Andrew then received a generic email from James Tuck on 15/09/26 explaining there would be delays due to production issues but promising further updates. Had still heard nothing by 23/09/26 so rang up and was told that it would be delivered on 23/09/26. Andrew booked in 3 days that week to install it. However the delivery never arrived and we were not informed. Rang again for an update on 24/09/26. I spoke to Grayson and was told that due to driver and delivery issues it would now not be delivered until next Wednesday 30/09/26. I asked to speak to a manager and she said one would call me back and she asked me to send them an email. I had no call back, so rang again at 4pm, only to speak to a AI agent who promised the same thing. Emailed them 25/09/26 still no response. Yesterday was 30/09/26 and STILL NO DELIVERY arrived! Whenever I call them now I only speak to an AI agent! I am shocked and disappointed can treat there customers so poorly. At this point I suspect that my delivery will NEVER arrive! The garden office cannot be finished until I receive the cladding and I was hoping to do this before the weather deteriorates. I am now forced to enquire elsewhere for cladding but at short notice this will likely delay me further. As Colour Clad are refusing to get back to me I suspect my only option to get a refund will be to initiate a chargeback from my credit card, as it seems others have been forced to do the same. Please AVOID this company, you are very likely to be disappointed!

I bought the materials over the phone over two weeks ago. They fixed a delivery date around nine days later, on messaged me to say the drop would be at 12.00. No delivery, and no one contacting me to explain why. It to days to speak to a person, as opposed to their AI bot. Finally, with little in the way of an apology told me it would be with me the following Thursday, and I’d be contacted the day before. Guess what? No contact, and only AI answering the phone. Meanwhile the weather is affecting the job, what with no roof covering. Angry, frustrated, and a lot of other things.

DO NOT USE THIS COMPANY
I should have read the reviews before placing the order - There should be a no-star option !

They are happy to take your order and payment with a now obvious lie about availability and delivery.

Communication is nil , and hours spent waiting for someone to pick up a call , which even when eventually answered is a complete waste of time with more lies and no reliable information.

The latest insult when chasing a failed promised delivery AGAIN , was an AI BOT called Lucy , which could not even get my name or order reference correctly followed by a joke text to say the team will come back with response within 48 hours.

Their “cheery” introduction messages on a loop whilst waiting for hours are insulting - offering outstanding customer service and reliable deliveries.
There appears to be no accountability for their extremely poor service.

STILL WAITING ! - Therefore will have to get trading standards involved also refund from bank via fraud system

Terrible company, took my money over £2300 and still no product 4 weeks later. NO VAT INVOICE EITHER
AVOID AT ALL COSTS BEWARE

Terrible communication and delivery delays.
Twice i was given a delivery date, confirmed by email. Both times I took holiday from work to take delivery, called to check and was told that, no, the roofing sheets were not on the way and they had no idea when they would be! Even if they are experiencing transport problems, there is no excuse for giving false delivery promises and zero communication. I have requested a full refund but suspect this will also be problematic.

Be prepared to wait 3 months for your roof, as we have done.
Shockingly bad service and full payment taken in advance.
We now have to make repairs to the stables we are covering due to the length of time they have now been exposed.

Failed to deliver dispute huge delays been 8 weeks waiting on a refund, no one answers the phone and no one reply’s to emails, had nothing but a awful experience with this company since sending them money.

I give 1 star because I can’t give a negative .. I orders a month ago and still waiting , no communication , don’t answer the phone or return emails , after I gave a bad review on socials I received a delivery date , which failed , I took the day off work and it never arrived , no message to say why or rearrange .. please buy from another company .. awful company and badly run

Failed on delivery which was 22nd of September, no contact just didn’t turn up after I spoke to transport who said delivery was on that day. I could not get through on phone at all so had to rely on unanswered emails, eventually got a response saying it would be the following Tuesday. I had taken the week off work previously to accept delivery and crack on with the job, I work Monday to Thursday which I emailed saying I cannot accept delivery on Tuesday, I sent 4 e-mails stating this with no response, it’s Tuesday and no delivery which was good but no contact, e-mailed again today with a response of it’s coming next Tuesday. They obviously don’t read their e-mails! Emailed again asking for a call and a date still no response I’m now going to ask for a refund as this has been appalling service. I would not recommend, I chose them as they state they are a family run UK business in Somerset. So dissapointed. Don’t trust delivery dates. No communication and the phone just rings out.