To start with a positive, the product is good. Unfortunately customer service leaves much to be desired. It seems that the company moved premises and launched an advertising campaign resulting in... Ver mais
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Leia as opiniões dos outros
Order placed, paid and excepted by Colourclad on 21st August. As of 14th October no product has been received. They never contact you ref delivery or updates whether with positive news or to advsie... Ver mais
This is a review of my delivery experience- Bear was great- very helpful and has stepped in to address problems. Unfortunately the rest of the experience was less good
There was a delay to our order but we have now received it and Bear the driver has been very helpful in explaining the reasons for the delay. We are very happy with the product.
Informações sobre a empresa
- Loja de materiais para telhados
- também em
- Distribuidor de aço
- Loja de materiais de isolamento
- Loja self-service
Sobre Colour Clad Profiles Ltd
Escrito pela empresa
Choose from a huge range of standard colours or specify a specific colour and we will source it for you. Whichever finish and colour you choose, our high-quality materials and finish will always keep your building looking first-class.
Informações de contacto
Mendip Business Park, BS26 2UG, Axbridge, Somerset, Reino Unido
- 01278557002
- info@colourcladprofiles.com
- colourcladprofiles.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 37% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Driver was polite and on time
Lies, Lies & more Lies
Order made on the 9/7/26 after been told upto 10 days for delivery, after lots of emails and phone calls made (all documented) we were repeatedly lied to regarding the delivery, eventually a date was given for delivery 14/8/26 some 36 days after the order, on this date we were called at 11-30 in the morning to be told the delivery driver had handed in his notice half way into the journey, turned around and heading back to the yard ? Unfortunately my project manager had made arrangements to complete the work and help unload the lorry , at this point and being the client I immediately cancelled the order , the job hasn’t been completed yet and the cost have increased regarding the wasted time , not sure how a business is allowed to operate like this , I have given one star and that for the FABRICATED lies we were told , at first very convincing ,
Be prepared to chase for information
Not Good with customer communication
The delivery date was messed around with.. they took our £1,700+ payment then I had to harass them for a delivery date!
The excuse was they changed address/building - not the customers issue!
They didn't advise of delays that were possible!
They only sent one delivery person when they had been advised in writing on their own form AND when they called to check we were expecting the delivery that we couldn't help unload!
The only good thing about the delivery was the polite and courteous driver/delivery man KEVIN
My builder now has to come on his weekend to do my roof replacement, instead of doing in the decent dry weather there is now a possibility of rain!
Very happy with delivery
All went smoothly
Kept me in the loop with the delivery, checking if I was free. Thanks Bear
Awesome 👌 job driver was fantastic
Awesome 👌 job driver was fantastic
Brilliant service and fast delivery A+
A* Service great and fast delivery
A* Service great and fast delivery
Driver was extremely polite and…
Driver was extremely polite and professional. Worked extremely late to ensure we received our delivery. Excellent service from our driver Bear.
On time
On time, very courteous delivery guy, Bear was very helpful
Good delivery & service!
Excellent customer service
Excellent customer service, very helpful. Bear made sure we were happy with product.
Bait-and-switch lead times and hidden fees!
Do not buy from this company. Before I placed my order for PIR insulated roof panels, I was explicitly told delivery would take 7–14 days. As soon as they took my money, the timeline magically jumped to a month and a half. When I tried to cancel (well within 7 days of ordering)—they refused to issue a full refund and forced a 10% "admin fee," withholding 10% of my money for their own deceptive practice. They failed to disclose that this was a prefabricated/made-to-order item beforehand just to trap customers with cancellation fees. Utterly shameless behavior. Save yourself the stress and buy elsewhere.
Order roofing materials in good faith
Order roofing materials in good faith, advertise said 3-4 weeks. Company confirmed a dated, that date came or went several days later after no communication I contacted them by email, again no reply. I then contacted them by telephone, third attempt some answered. Confirm that there would be an additional 9 week delay on my order, promised to get someone to call me the same day to discuss alternatives. No call. Call the following day to find out more as I have garden room with no roof at this stage. Again given the run around. Servant day later I called to cancel as I need to source materials from elsewhere now. Spoke to a pleasant guy call Matthew, said the order would be cancelled and I’d receive my refund in 3 to 5 days. 2 weeks later after emailing every day I still have record no reply or refund. Will no have to pursue the matter through the courts.
Driver really helpful
Driver really helpful, helped unload delivery.
With delay on f delivery/ miscommunication from office he was very apologetic.
Couldn’t have asked for a more helpful and happy delivery drive r
Fast delivery friendly and good quality
Fast delivery friendly, quality is really good!
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