Column Radiators 4u Opiniões 186

TrustScore: 3 em 5

3,0

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 3 em 5 estrelas

It was a tale of 2 halves one of the deliveries was a kerb side one and the delivery driver was painfully rude . Just dropped them off no and very abrupt. I was only aware of kerbside deliver post... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

AWFUL IN EVERY WAY. Faulty item supplied - chipped painty and faulty parts. Emailing back and forth until they agreed to refund but weeks down the line they’re not responding to emails and no refund... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

A well designed vertical radiator with a good paint finish (White). Pity the fixing instructions (a graphic paper strip) are a bit simplistic. Could do with some written text. Even our installer w... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Radiators can be quite confising, well they are to me, what with the BTU's and columns, verticals, horizontals etc. Column Radiators 4 u make it simple. Ordered 1 day arrived within 2, simple as t... Ver mais

Informações sobre a empresa

  1. Loja de aquecedores
  2. Empresa de aquecedores
  3. Fornecedor de equipamentos e sistemas de aquecimento
  4. Serviços de aquecimento

Escrito pela empresa

Column Radiators 4u is a dedicated UK supplier of high-quality, high-output multi-column radiators. Operating from our Kiln Road base in Portsmouth since 2002, our expert team helps homeowners, property developers, and trade installers choose the ideal heating solutions to bring both efficiency and style to any room. As a specialist online column radiator retailer, we offer an extensive selection of sizes, depths, and configurations. Whether you are looking to buy classic 2-column, 3-column, or high-capacity 4-column and 6-Column radiators, our range effortlessly bridges the gap between traditional charm and modern interior design. Our comprehensive collection features space-saving vertical column radiators perfect for narrow walls, classic horizontal styles for under-window installations, and a massive variety of stocked finishes including timeless gloss white, trendy anthracite grey, and contemporary raw steel. We make upgrading your home heating simple and cost-effective, offering free UK delivery on most standard off-the-shelf stock, next-day delivery options for urgent projects, and a brilliant range of matching radiator valves and pipe sleeves to complete the look. Explore our full range of high-performance heating online at www.columnradiators4u.co.uk, or speak directly to our Portsmouth-based specialists on 02394 216 216 for technical assistance with BTU heat loss calculations and sizing. We will always respond to any reviews within our 24 hour service level agreement. For our full catalogue of radiators see Radiators 4u, for Cast Iron Radiators see Cast Iron Radiators 4u, for radiator valves and accessories, see Radiator Valves 4u.


Informações de contacto

3,0

Aceitável

TrustScore: 3 em 5

186 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Fast, Efficient and Easy

I have used this company twice. First time about 9 months ago - Radiator was on order to them - they kept me informed of delivery dates by phone.

2nd time was last week. Ordered 3 radiators+valves - they came in days.

You can't really get much better.

9 de julho de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service and great product

Customer service was excellent. Very flexible on delivery date and so helpful when I found I had ordered the wrong valves and needed the replacements delivered the next day. Highly recommend and will use this company again.

19 de junho de 2015
Opinião espontânea
Classificada 4 em 5 estrelas

Good product, delivery driver could not get to house due to size of truck

Very happy with the product. Felt sorry for delivery driver trying to get a 10 tonne truck around the Lake District. I understand delivery provided by the supplier but need to feedback some areas only suitable for LWB Transit. Had to meet him on larger road and transfer rads to car as he could not get up our drive.

5 de junho de 2015
Opinião espontânea
logótipo da Column Radiators 4u

Resposta da Column Radiators 4u

Hello Richard

Thank you for taking the time to place your review on Trust Pilot.

Your feed back is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

After reading your review, we have held a internal investigation to see what we could have done better relating to your comments.

Reference the delivery issue

Firstly sorry for any inconvenience caused in relation of the delivery of your order.

I have spoken to our transport company’s & sales consultants to ensure this does not happen again, & that we check with customers if there are any access issues at time of purchase.

Again, thank you for your feed back & sorry for any inconvenience caused.

Paul Duffy
General Manager

Classificada 4 em 5 estrelas

Good prices and great turnaround...

Very good, however, they do not know the products they are selling. It became obvious to me very quickly that the lady on the phone was there to take orders and had no real knowledge of the specific products. When I asked about how the radiator was hung she was stumped. She conferred with a colleague and came back to me and said " it cannot be adjusted for height via the hanging brackets " and " we don't actually stock the products, sell them. They come directly from the manufacturer " so it appears they are just brokers and don't physically hold the stock. This is not a problem but if your going to sell items at least know the basics! It turned out the radiator could be adjusted via the brackets, so, had we listened to her, they would have lost a sale. Better training = Greater profitability!!!!

21 de maio de 2015
Opinião espontânea
logótipo da Column Radiators 4u

Resposta da Column Radiators 4u

Hello Nick

Thank you for taking the time to place your review on Trust Pilot.

Your feed back is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.

After reading the review & talking to yourself on the telephone, we have held an internal investigation to see what we could have done better relating to your comments.

Reference the agent you spoke to, she is new to the business & is still receiving on-the-job training. This is no excuse for the poor information passed to you, but I hope you understand.

I teach all my staff to be honest to our customers when not knowing the answer to a question, by saying to the customer – “I don't know the answer to that but please let me find the correct answer for you”. I feel that all customers want is to receive the correct information to help them make the right purchases, even if the answer takes a little longer, by investigating first.


Again, thank you for your feedback & sorry for any inconvenience caused.


Paul Duffy
General Manager

Classificada 5 em 5 estrelas

Excellent Service

This is the 3rd column rad that I have purchased from Column Radiators 4u. I would thoroughly recommend them :D

14 de maio de 2015
Opinião espontânea
Classificada 2 em 5 estrelas

Communication!

I ordered a radiator and a pair of valves 10 days ago. Two days later my delivery arrived - just the valves. Not a word from the company. I eventually contacted them, and was told that the radiator should be with me by the end of the week - 12 days after ordering. The fact that they didn't feel the need to inform me of this is frankly baffling. I'm waiting with bated breath....

9 de abril de 2015
Opinião espontânea
logótipo da Column Radiators 4u

Resposta da Column Radiators 4u

Thank you for bringing this to our attention and taking the time to write the review.
We are currently investigating this for you. The radiators you have ordered should have been delivered within 2-5 working days. We apologise for any inconvenience caused and we will be in contact with you as soon as we have completed our investigation. This will be before end of business today.

Classificada 5 em 5 estrelas

Excellent quality and efficient service

We ordered the classic column radiators and they were delivered the next day. The person I dealt with on the telephone was extremely helpful. We are pleased with the look and heat output of the radiators and would definitely use Column Radiators 4u again.

29 de março de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

COLUMN RADIATOR IS FAB!

Great phone service with Nick. Easy to order. Order arrived in promised guidelines. Price could have been a little cheaper. But I'm really happy with my new rad! Thanks

27 de março de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Needed my rads in a hurry, they were great all round. Great information, contact, products and prices. Thankyou!

26 de março de 2015
Opinião espontânea
Classificada 4 em 5 estrelas

efficient service, quality radiator

Telephoned on a Friday morning to make sure the size I required was in stock. I was assured it was and would be delivered the following Monday. This is exactly what happened and I am very pleased with the quality and build of radiator. The only thing stopping a 5* recommendation is that they were unable to give any indication of time of delivery or even whether it would be a morning or afternoon slot. That aside, would definitely use this company again.

12 de fevereiro de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Column Radiators 4u

Really impressed with the service and product. Communication was great and knew - almost to the hour - when what time the delivery would be. Thanks!

23 de janeiro de 2015
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais