I ordered a trial box and the company signed me up for a subscription. This wasn't a checkbox I missed, I was very careful to make sure I wasn't signing up for anything. COMPLETE SCAM.
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Leia as opiniões dos outros
Best coffee tasting, easiest latte-making experience. A few years ago, I realized that I was in a fog for about 2 hours after my Nespresso. Did some Reddit-ing and learned about coffee pod mold and n... Ver mais
I ordered a Discovery Box, and the package got lost in the mail. Which is ok, things happen. There is no way to contact customer support other than through email, which takes 1-3 business days to get... Ver mais
A empresa respondeu
The fact that Cometeer refuses to talk to you via customer service line is unacceptable. I'm trying to update my profile payment card and they keep sending me a link which I'm not receiving (nor is... Ver mais
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27 opiniões
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They force a subscription and make it…
They force a subscription and make it impossible to cancel. I just got charged $121 for coffee. Complete garbage. The coffee tastes good but if you live in the south it comes defrosted and warm after they charge $10 in shipping.
19 de novembro de 2024
Opinião espontânea
A company that approaches customer with…
A company that approaches customer with a lie right out the gate (invested 100 million for a coffee instant freeze machine line that costs a couple million) can never be trusted! Stay clear
4 de novembro de 2024
Opinião espontânea
The fact that Cometeer refuses to talk…
The fact that Cometeer refuses to talk to you via customer service line is unacceptable. I'm trying to update my profile payment card and they keep sending me a link which I'm not receiving (nor is the link going to my junk folder). My shipment is on hold as a result.
Why can't Cometeer just allow you to change your card on file via the profile section? Frustrating. Very cumbersome.
19 de agosto de 2024
Opinião espontânea
SCAM!!
SCAM!!! I have attempted multiple times to cancel my subscription and had to tell my bank to block their charges but they started changing their merchant name to keep charging me and I now have to cancel my card. Don’t bother, they won’t stop charging you.
5 de maio de 2024
Opinião espontânea
has gone downhill in an attempt to monetize
I really love this company's product, and have ordered it ~20 times over the last 2 years. Over that time, however, I've noted that the website is getting worse and worse-- in that if you want to cancel a subscription, you now have to go on a wild hunt through *8* different screens to do so. Going to "orders" or "payment" won't get you there.
Additionally, they used to send reminder emails for upcoming orders-- and because people canceled whem reminded, they stopped. This decision is much more aimed at short-term profits than long-term loyalty.
The product is too expensive ($70 / shipment) to have a really inflexible policy. In this case I will be traveling for work, and the coffee will melt on my front door.
5 de agosto de 2024
Opinião espontânea
Order not fulfilled; customer service not responsive
Paid for order, hasn’t been fulfilled and their customer service won’t respond over text or email after three attempts. I’m now having to ask Chase to cancel the charges. Don’t fall for this.
30 de maio de 2024
Opinião espontânea
I love this company
I love this company. There are many options, I just wish I could choose which coffee came with my order (not just full caf, half caf, or decaf) I love iced coffee and these make a great cup of iced coffee, but if I wanted a warm cup, they turned out awesome for that too! The pricing turns out to be super cheap per cup as well, theoretically it should save me money, but I love the local shops still!
1 de abril de 2023
Opinião espontânea
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