Concept Kits Opiniões 40

Resposta da Concept Kits

Há 2 dias

Hi,

We’re sorry to hear you feel this way.

We’ve reviewed your order and can confirm the item supplied is a 2XL, and the measurements correspond with the XXL sizing shown on our published size guide at the time of purchase. The garment label reflects the manufacturer’s cm measurements, which align with our sizing chart used across XL–XXL.

We also want to clarify that we did respond to your request, and we did offer account credit via email so you could choose a replacement jersey of your choice. As outlined in our policy, personalised/customised items are made to order and are not eligible for return or exchange unless faulty or incorrect.

We appreciate this is not the outcome you were hoping for, but we stand by the accuracy of the product and the information provided at the point of sale.

Have a great day.

Resposta da Concept Kits

12/05/2026

Thanks so much for the great review! We’re really pleased to hear you love the Boca Juniors 81/82 shirt and that the XL was a perfect fit. Enjoy wearing it, and thanks again for ordering from Concept!

Resposta da Concept Kits

12/05/2026

Thanks so much for your review! We’re delighted to hear you’re happy with the quality and that your order arrived quickly. We really appreciate your support!

Resposta da Concept Kits

12/05/2026

We’re really sorry to hear the sizing wasn’t right for you, and we completely understand how frustrating that must be after ordering two jerseys.
We appreciate you sharing this feedback, as sizing is something we take seriously. Please get in touch with us directly with your order details and we’ll do our best to help resolve this for you.

Resposta da Concept Kits

12/05/2026

Thank you so much for the lovely review! We’re delighted to hear you’ve been happy with your Concept tops each time; especially the fit, quality, and service.

Ash will really appreciate the shoutout too!

Thanks again for your continued support, and we look forward to seeing you back for more.

Resposta da Concept Kits

7/04/2026

Hi Tony,

Thank you for taking the time to share your experience.

First of all, I’m really sorry for the delay you experienced with your order — I completely understand how frustrating that must have been, especially with it being a birthday gift. This isn’t the level of service we aim to provide, and we appreciate your patience while we worked to resolve it.

I’m glad to hear that Ash was able to keep you updated and support you through the process, and even more importantly, that your grandson was happy with his top in the end — that’s what matters most.

That said, we recognise we could have communicated more clearly around the delay, and we’ll be taking this feedback on board to improve our service going forward.

We truly appreciate your understanding and hope we can provide you with a much smoother experience next time, and we look forward to your future order.

Resposta da Concept Kits

7/04/2026

Hi there,

Wow — what an incredible review, thank you so much!

We’re absolutely buzzing to hear how much you’re loving the Bohemian FC x Guinness and Bohemian FC x Kneecap jerseys — they really are special pieces, and it’s class to know they’re being repped by Tonnóg 🎶

Quality is something we take seriously, so it’s great to hear that it stood out to you, along with the colours and overall feel. We also really appreciate your kind words about our communication — we know trust is a big thing when ordering online, so that means a lot.

Best of luck with the band, and thanks again for the amazing support — you’ve got serious style on stage now!

Resposta da Concept Kits

7/04/2026

Hi there,

Thank you for the great review!

We’re really pleased to hear you’re happy with the quality and fit, and that the embroidery met expectations — that’s something we put a lot of care into. It’s great to know the material and overall feel stood out as well.

We appreciate your support and hope to see you again soon!

Resposta da Concept Kits

7/04/2026

Hi there,

Thank you for your review!

We’re sorry to hear that delivery took longer than expected — international shipping times can occasionally vary, but we completely understand how frustrating that can be.

That said, we’re really glad to hear you’re happy with the quality — it means a lot to us that the product lived up to expectations once it arrived.

We truly appreciate your patience and support, and hope to provide you with a smoother experience next time.

Resposta da Concept Kits

8/03/2026

Hi, We’re really sorry to hear about your experience and for the delay with your order. Recently we moved our logistics provider to Ireland as part of an upgrade to our fulfilment network. During this transition there have unfortunately been some delays while shipments move through the new system. According to the latest tracking update, your local depot is currently expecting the parcel, which means it is already in the final stage of the delivery process. Based on this update, we would expect it to be delivered next week. We completely understand the frustration caused by delays and sincerely apologise for the inconvenience. If you have any further questions, please feel free to contact us and we’ll be happy to help.

Resposta da Concept Kits

8/03/2026

Hi, We’re really sorry to hear about your experience and for the delay with your order. Recently we moved our logistics provider to the USA as part of an upgrade to our fulfilment network. During this transition there have unfortunately been some delays while shipments move through the new system. According to the latest tracking update, your local depot is currently expecting the parcel, which means it is already in the final stage of the delivery process. Based on this update, we would expect it to be delivered next week. We completely understand the frustration caused by delays and sincerely apologise for the inconvenience. If you have any further questions, please feel free to contact us and we’ll be happy to help, or check the tracking we sent you for updates on your order. Thank you!

Resposta da Concept Kits

8/03/2026

Hi,

We’re really sorry to hear about your experience and for the delay with your order.

Recently we moved our logistics provider to Ireland as part of an upgrade to our fulfilment network. During this transition there have unfortunately been some delays while shipments move through the new system.

According to the latest tracking update, your local depot is currently expecting the parcel, which means it is already in the final stage of the delivery process. Based on this update, we would expect it to be delivered next week.

We completely understand the frustration caused by delays and sincerely apologise for the inconvenience. If you have any further questions, please feel free to contact us and we’ll be happy to help.

Resposta da Concept Kits

25/02/2026

Hi Jason,

To clarify — the back printing was unfortunately missed during fulfilment, and we acknowledged that mistake immediately.

As soon as you contacted us, we offered two clear resolutions in line with our policy:

• To resend the same jersey with the correct back printing applied, at no additional cost to you.
• Or to provide a partial refund for the printing on the jersey you received.

Your initial response was to request a completely different jersey altogether. That is not a correction of the original order and is not covered under our policy as a resolution. We offer a large range of jerseys at fair and competitive prices, and replacing an item with an entirely different product is simply not how order errors are resolved.

We are a small business and we work hard to price our products fairly while still providing good service. Requesting a completely different jersey in response to a printing error felt unreasonable and outside what would be considered a fair resolution.

You ultimately chose the option of a 6.99 partial refund, which was the exact cost of the missed printing. This was not a “shipping refund,” despite the amount being the same.

We take responsibility when genuine mistakes occur and we offered appropriate solutions to put this right. Given the circumstances, we believe it’s best that you do not place further orders with us.

Resposta da Concept Kits

25/02/2026

Hi,

Thank you for the great feedback — we really appreciate you taking the time to leave a review.

We’re glad you’re happy with the quality of the clothing. We work hard to source and supply jerseys that offer both great value and strong quality, so it’s always good to hear that reflected in our customers’ experience.

Thanks again for your support 🙌

Resposta da Concept Kits

25/02/2026

Hi,

Thank you for your feedback.

We understand that sizing can sometimes feel different depending on brand and cut. All of our jerseys are supplied according to the manufacturer’s sizing guide, and we provide a detailed size chart on each listing to help customers choose the best fit before ordering.

As a general rule of thumb, we do recommend sizing up — this is also noted in our FAQs — as the fit can run slightly slimmer depending on the style. We always encourage customers to check the measurements provided rather than relying solely on the label (e.g. XXL), as fits can vary between designs.

If the item hasn’t been worn and you’d like to arrange an exchange for a different size, please feel free to contact us directly and we’ll be happy to help.

Resposta da Concept Kits

25/02/2026

Hi,

Thank you for the great review — we really appreciate it.

We’re pleased to hear you’re happy with the quality and the price. Offering good quality shirts at fair, competitive prices is exactly what we aim to do.

Thanks again for your support — it means a lot to a small business like ours 🙌

Resposta da Concept Kits

4/02/2026

Thank you for your kind review, so glad you love your shirt! Hope to see you order again!

Resposta da Concept Kits

4/02/2026

Thank you for your kind review, hope you love your jersey!

Resposta da Concept Kits

4/02/2026

Thank you for your kind review, we hope to see you order again!