Connecting Britain Opiniões 382

They arranged a lease contract for two handsets and a router which cost over £3000. They were supposed to cancel the previous lease agreement but did not do so which meant i was paying two lease agreements. In addition the line rental invoice each month was £35.98 but they have been taking this and an additional £99 out of my bank account with no explanation for the additional payment. I have tried to contact them to find out why but they are ignoring me, I believe that they owe me in excess of £3200 for money taken out of my account for no reason. In any other circumstance this would be called theft.

Setup was easy for someone my age!! They’ve even checked up on me since moving to them. Can’t fault them at all and would definitely recommend them to others.

I had some contractual issues with my new phone service that I mentioned in passing, not really expecting much to come of it. To my complete surprise, Jess from Connecting Britain followed up on my comments and went above and beyond to help.
Not only did she resolve all my concerns quickly and efficiently, but she also processed a swift refund with such a cheerful and professional attitude throughout. In an age where customer service often feels impersonal and frustrating, Jess's genuine care and proactive approach was refreshing.
Her exceptional service has genuinely restored my faith in customer service and companies that truly care about their customers. Thank you, Jess - you're a credit to Connecting Britain!
Would absolutely recommend based on this experience alone.

From the first the contact I made with them and all the way through to the actual remote installation of the phones on my desk and all appropriate configuration... The team at Britain Connecting Britain have been nothing more than first class. They're extremely responsive to questions and always go the extra mile to provide the information needed. I found them extremely professional, courteous and knowledgeable. I wouldn't hesitate to recommend them to other small businesses like mine. I'm really looking forward to working with them over the coming months and years.

Brilliant Experience Martin Ford was a great help

I have just truly experienced my worst and most stressful afternoon at work due to Connecting Britain. Due to the ongoing complaint I am unable to post many details, but please any business who needs telecommunications please spare yourself the enormous stress.
March 2025
Latest update,
We had an email from connecting britain today at approx 3.00 pm stating if we did not renew our direct debit our service would be suspended, even though I am on the authorised list to deal with this company the person dealing with my call stated I was not, even though I proved this by giving names and times this did not help. I was only advised to complete the direct debit mandate. To date we have paid the whole cost of our contract up front because surprise surprise we failed a credit check. They where also unable to transfer me to an operative in the uk.
Our director who is on holiday this weekend had to sign a direct debit mandate whilst away.
Please note, Trustpilot this review has been amended as per your instructions. I am so disappointed you had my initial review removed, as it is very accurate.

Robbie O'Neill
Connecting Britain
Engineer.
From 1st point to the last point he was spot on.

had to reset handset and had it all done in 15mins

now that's connecting Britain for you

Marvin in support was excellent and dealt with the change we needed super speedily. All done and dusted in just a few minutes. Friendly but professional too. Couldnt ask for a better service

everyone was very helpful and helped set up very quickly. Good Job.

Such an amazing experience so far from Connecting Britain. We have just had new handsets delivered for our new Office based Phone System - and Cal (Calixter) has been unbelievable at helping us get these connected. So patient, kind, and did not give up until our Phone Lines were up and running. I have never received better Technical Support than from Cal, so thank you so much - he is an Asset to your Team at Connecting Britain.

Excellent support. Sorted out our problem (which was our fault) very quickly.

Excellent customer service by Robbie.He is very flexible and done perfectly according to our needs.

Usual story like everyone else. They don't keep any promises then over charge repeatedly with no response from customer services and continue to take money out of your account without consent even after cancellation etc. I actually won my case with the ombudsman but still no repayment for many months afterwards. Eventually the ombudsman admitted to me that they can't force them to pay anything back. In response to that I started a court claim against them and before a date was set for a court appearance i actually got my money back. Advice to everyone owed money is to just go to gov.co.uk and start a claim today. Can't believe these cowboys are still in business.

Excellent Service
Took 10 minuted for Marvin fromtechnical servcies to sort it out, first class service

If I have had any issues they have dealt with it quickly and it’s been easy to sort out I would recommend this company

Very helpful staff. Easy transition so far. Helpful , considerate and explained in detail.

Easy and quick installation over the phone. System was easy to set and demo was straightforward

Initial £4,000 payment was paid twice and kept by them, then ignored our attempts to recover the extra payment. Its been 12 months now and they aren't responding to any attempts to communicate with them. Avoid.

Had to chase via the Communications Ombudsman after every timescale provided was exceeded. Ombudsman found in our favour.
Have now received an apology letter but not the funds or the goodwill payment which the letter claims has already been paid. It hasn't.

Promise of payment in future from Communicating Britain - Ombudsman had to chase Communicating Britain via their Overdue Remedy team because this exceeds the 28 deadline the supplier is bound by with their service.

**Recently received today**
Communications from the Ombudsman 11th April advising Connecting Britain is being removed from the Ombudsman's service!

Connecting Britain are ignoring all attempts to contact.

Massive red flag.

***Updated***
They eventually paid when we threatened legal action.

Amusingly, they've just tried to flag the review as fraudulent, which TrustPilot knocked back immediately, then they've settled for leaving the reply saying they'd paid.

Honestly if you do one thing this year, make it avoiding this company.

Have been dealing with these guys for some time now and all the support our business has received has been 1st class. They are super helpful and professional in everything they have done for us. Big thanks to all the team!