Conversios Opiniões 

Resposta da Conversios

8/01/2026

Hi @Scott,

Thank you for your feedback. We would like to provide an update and clarify a few points based on the current status.

The product was delivered immediately and was fully functional, including the download link, license key, setup instructions, and dashboard access. No product defect was ever reported to our team. We offered multiple times to assist with setup and troubleshooting; however, no screenshots or error details were shared, and we were only informed that you decided to switch to another solution.

As outlined in our Refund Policy, refunds within 15 days require evidence of a malfunction and an opportunity for our team to review the issue, which did not occur in this case. Your chargeback was filed under “Product defective,” but no defect was demonstrated, and the payment provider was provided with full evidence of delivery, support attempts, and the absence of technical details from your side.

As an update for transparency, this matter was formally reviewed by the payment provider where the dispute was raised. After evaluating the delivery records, usage details, and support history, the dispute was closed in our favour based on the evidence submitted, confirming that our actions, support efforts, and refund policy were applied appropriately.

Support was never refused, and communication ended only after assistance was declined. We follow a fair and consistent process for all customers and remain available even now if you would like us to review the setup or discuss this further.

Resposta da Conversios

8/01/2026

Hi @Grzegorz,

Thank you for your feedback.

We would like to clarify the situation for accuracy.

The charge in question was a scheduled subscription renewal and was processed in line with our published refund and renewal policy. These terms were shared earlier via email and were also available at the time of purchase and renewal.

After receiving the refund request, our team reviewed the account and responded based on the applicable policy. As communicated in writing, renewal payments are non-refundable once processed. No charges were made outside of the subscription terms.

We understand that this decision may be disappointing; however, labeling this as misconduct is incorrect. All actions taken were consistent with the subscription agreement and prior communication.

Resposta da Conversios

8/01/2026

Hi @Glendon,

Thank you for taking the time to share your experience.

We appreciate your detailed feedback and are glad to know that the audit process, implementation, and overall support met your expectations. It was important for us to review the existing setup carefully before proceeding, and we are pleased that this approach added value.

Your kind words regarding the communication and support are sincerely appreciated. We remain committed to maintaining the same level of attention and professionalism for all our users.

Thank you once again for your recommendation.

Resposta da Conversios

8/01/2026

Hi @Jelmer,

Thank you for your feedback.

We are glad to know that you had a positive support experience. We appreciate you taking the time to share this and value your acknowledgement.

Resposta da Conversios

Actualizada a 25/06/2025

Hi @Tuncay,

Thank you so much for your thoughtful feedback and kind words!

We're happy to hear that your experience with Conversios, especially for server-side tagging on medicineapark.ro, has exceeded expectations. Our team works hard to ensure everything runs smoothly for our users, and it's incredibly rewarding to know we've been able to support you effectively across both email and WhatsApp.

We truly appreciate your trust and recommendation. If there's ever anything more we can assist you with, we're always just a message away.

Wishing continued success for medicinepark.ro!

Resposta da Conversios

16/06/2025

Hi @Baptiste,

Thank you for your feedback, and I’m genuinely sorry to hear about your experience.

We’d like to respectfully clarify that our refund and cancellation policy is publicly available on our website and clearly displayed within the plugin’s account section in your WordPress admin panel. This policy applies equally to all users to maintain transparency and fairness across the board.

Your subscription was automatically renewed as per the selected billing cycle, and we did not receive any cancellation request prior to the renewal. That said, the moment your request came in, your subscription was promptly cancelled to ensure there are no future charges. If you wish, you may continue using the services until the end of the current billing cycle.

While our policy outlines specific timelines for cancellations and refunds, we always aim to be fair and accommodating. If clients reach out to us in advance, we make sure to process their cancellation so that no renewal charges are added to their account.

We also noticed a review was left on Shopify, where the app was not actively in use. While we respect every user's right to share their experience, we wanted to clarify that the subscription in question was related to your WordPress setup, not Shopify.

We’re always open to hearing concerns and helping resolve them in the most reasonable and fair manner possible. Please feel free to reach out if there’s anything more you'd like to discuss, we’re here to help.

Resposta da Conversios

17/06/2025

Hi @Diego,

We noticed your review from May 9 and regret not responding here sooner. However, we did review and respond to the associated billing dispute through Stripe with complete subscription records.

To clarify, the charge you referred to was linked to an active subscription that had not been cancelled at the time of renewal. We did not receive any cancellation request before the renewal date, and the system followed the standard billing cycle configured during your initial setup.

At Conversios, we maintain clear and accessible subscription and cancellation policies available both on our website and within the plugin itself. When users request cancellations in advance, we ensure there are no future charges.

We always strive to operate fairly and transparently, and we remain available to support our users with any concerns. If you have anything further to share or clarify, we’d be glad to assist.