Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

• Do have a noise while running, if you are sensitive to an ambient noise, please consider this • the most tricky part is to getting the exact angle of the nozzle to get the wind, it’s quite precis... Ver mais

Classificada 1 em 5 estrelas

Coolzy Customer Service indonesia is very poor handling customer, they only sell to whom can make them happy, they againt cuatomer who give them complaining. In other cases i want to buy front... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This is honestly a fantastic energy efficient product. We purchased our Coolzy for our Old English Sheepdog who is an outdoor dog. Coupled with a WIFI TIMER which turns on at a predetermined temperatu... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Acheté il y a un an. L'appareil convient à peine à 1 personne qui se tient assise devant. Il chauffe beaucoup plus la pièce qu'il ne refroidit le coin où l'on se trouve, même avec un déflecteur et un... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja especializada em ar condicionado

Escrito pela empresa

Coolzy.com is a designer, manufacturer and retailer of the worlds best portable air conditioner. We are famous for our Coolzy unit which was designed by the University of Western Australia to be the most environmentally friendly, smallest, lightest and quietest portable air conditioner on the market.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

172 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 89% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Very informative and helpful

I haven't received my product yet, but thanks to the very informative videos and online reviews I am confident I made a good, informed decision with Coolzy's product.Thank you!

7 de dezembro de 2024
logótipo da coolzy.com

Resposta da coolzy.com

Thanks Glenda! you are awesome! have a wonderful holiday season and keep an eye on your inbox for your tracking info :)

Classificada 5 em 5 estrelas

Product was as advertised

Product was as advertised. When I needed a new remote control it was sent right away at no charge.

20 de agosto de 2024
logótipo da coolzy.com

Resposta da coolzy.com

Thanks for the lovely review!

Classificada 1 em 5 estrelas

horrible return policy

10 de agosto de 2024
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Resposta da coolzy.com

Hi Peter, we haven't received a return request from you. We don't have any record of communication from you since you initially purchased your unit. Please contact our Customer Service team if you need help.

Classificada 1 em 5 estrelas

Bad, Just Bad

Does it produce cold air? Yes
Does it produce enough cold air to offset the heat it puts out? No

It is advertised as being able to do just that, but you find after a few minutes of use the room is warmer than it was when you turned it on. It can be cold directly in front of it but the rest of the room is going to suffer for it. Hoses to vent the hot air outside are not included with the unit because of the whole not needing a vent thing referenced above. So, should you want to vent it, which it clearly needs to be, they’ll charge another $75 for the attachment.

So after all that I decided I want to return it, to which they replied no, they do not accept returns. They pointed me to the buried return policy on their website that is all of 1 line, “We do not offer Returns for change of mind.” So what that tells me is the company likely knows the product is crap so the return policy guarantees you're stuck with it. Their email customer service is sarcastic at best, so good luck getting anything resembling good customer treatment here.

Save money and frustration by picking up a standard portable A/C from the hardware store. You’ll get a better working product and not dent the wallet so hard.

1 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The coolzy works so well

The coolzy works so well! Cools the room I’m in without having to turn on the whole house AC where it’s not needed. Love it!

16 de julho de 2024
logótipo da coolzy.com

Resposta da coolzy.com

Thanks for the lovely review!

Classificada 5 em 5 estrelas

Bought it for my studio apartment

Bought it for my studio apartment, and it’s been a lifesaver. Small but mighty, it cools down my workspace without needing to cool the whole room. I like that I can just focus the cool air on myself. A bit of noise on the high setting, but nothing too bad.

7 de outubro de 2024
Opinião espontânea
logótipo da coolzy.com

Resposta da coolzy.com

Thanks for the lovely review!

Classificada 5 em 5 estrelas

Bought this for our family

Bought this for our family, and it’s been a great addition. We live in a rented house, so we couldn’t install air conditioning, and this was a fantastic solution. It cools down the kids’ room quickly, and we love that it’s portable, so we can move it around depending on where we are. The only con I can think of is that it doesn’t cool the whole room, but it’s really only meant for targeted areas. We’ve saved on power bills too, which is a huge plus!

9 de outubro de 2024
logótipo da coolzy.com

Resposta da coolzy.com

Thanks for the lovely review!

Classificada 5 em 5 estrelas

Coolzy-Pro is fantastic for a renter…

Coolzy-Pro is fantastic for a renter like me. There’s no way I can get permanent aircon installed, so this was the next best thing. It cools me down while I’m sleeping, and I even use it in the home office during the day. It’s portable, lightweight, and easy to use. It doesn’t cool the entire room, but that’s not what I needed anyway. Perfect for small spaces!

9 de outubro de 2024
logótipo da coolzy.com

Resposta da coolzy.com

Thanks for the lovely review!

Classificada 4 em 5 estrelas

It works as advertised.

The Coolzy I bought is running fine. Since I bought it on July 18, 2024, I have run it just about every week... May be 4-8 hours / day during the day. There hasn't been any need to dispose the condensate because the unit does not produce cold enough air off the cooling coil to form condensate. I use this unit in my home office during the day to turn off the house a/c system to save energy. Then in the evening, I turn the Coolzy off, and use the house a/c after 5 PM. This strategy lowers my electric bills may be $30-$50/month. In term of longevity, it appears to hold up well without problems so far.. I gave it 4 stars (instead of 5) because the exhaust "long tail" nozzle is a little flimsy at the connection, and I'd like a little more cooling capacity.

Nevertheless, I do recommend paying a little more for the Coolzy Pro version with the long tail nozzle, and especially with the remote thermostat. The remote thermostat alone is good enough reason to pay more for the Pro.

18 de julho de 2024
logótipo da coolzy.com

Resposta da coolzy.com

Thanks for the lovely review!

Classificada 5 em 5 estrelas

As a mum with two little ones

As a mum with two little ones, keeping their rooms cool is a big deal. The Coolzy-Pro was a perfect for us, as we live in an old house without aircon. It focuses the cool air where it’s needed, like over the kids' beds. It’s quiet enough for them to sleep, and it’s easy to move around the house. The only thing I would say is that it’s not going to cool an entire room, but that’s not what we bought it for anyway. Overall, I’m really happy!

23 de setembro de 2024
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Resposta da coolzy.com

Thanks for the lovely review!

Classificada 5 em 5 estrelas

We live in a small apartment

We live in a small apartment, and Coolzy-Pro has been a great option for our family. We didn't want to invest in anaircon system because we're renting, so this portable unit is just perfect. It’s powerful enough for my wife and I to stay cool during the night, and we use it in the kids’ room during the day. The best part is it doesn’t use much energy, so it won’t spike our electricity bill. The only negative is it’s a little noisy on the highest setting, but you get used to it.

16 de setembro de 2024
logótipo da coolzy.com

Resposta da coolzy.com

Thanks for the lovely review!

Classificada 1 em 5 estrelas

Haven't received Coolzy Pro

Haven't received the Coolzy Pro orders and have not received any updates on shipping timeline. Website state 2-7 day for delivery and still waiting on tracking info.

28 de setembro de 2024
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Resposta da coolzy.com

Hi Amie, we're so sorry for the delay. The recent hurricane emergency has caused a bottleneck for us. We have your order and will dispatch shortly. As soon as it's dispatched you'll receive a tracking number. Again, we're very sorry for the delay and lack of communication but these circumstances were out of our control. We'll post an update here too as soon as it's disaptched. Sincerely, Coolzy

Classificada 5 em 5 estrelas

Coolzy does what it claims

Coolzy does what it claims: It cools you down if you are in the direction of the cold air current; has very low power consumption & easy to move around. I like its small size & pretty design.
But you need to expel hot air coming from the rear & occasionally remove water from the rear tank. First I opened all the windows and put a fan facing the screened entrance door and it did the trick. Now I have added with it the optional long tail pipe & have even better results with humidity.
My wife is super sensitive to hot weather & was very unhappy when we recently moved to sunny East Bay from cold & windy South City in CA. This AC is a big help to her in hot weather and a reassurance that I care :)

2 de julho de 2024
logótipo da coolzy.com

Resposta da coolzy.com

thanks for the lovely review :)

Classificada 4 em 5 estrelas

I love my Coolzy

I really love my Coolzy, though I do find it on the expensive side, and the reliability has been a bit uncertain so far. That said, when my unit failed, Coolzy stood by their product and replaced it under warranty. Fingers crossed that this new unit holds up!

One thing I have to highlight is their outstanding customer service. When my unit stopped working at 1 a.m., I was surprised to reach someone over the phone who immediately set up a warranty replacement. Their responsiveness has been top-notch.

I’m hopeful that the new unit will run smoothly from here on out!

30 de junho de 2024
logótipo da coolzy.com

Resposta da coolzy.com

Hi Deshawn, thanks for the review. Our units have a 2 year warranty but are manufactured to last more than 10yrs. We're confident that reliability won't be a problem now that the initial wrinkle is ironed out. Thanks for being a wonderful customer!

Classificada 5 em 5 estrelas

quiet in the bedroom

the pro cooler has worked well cooling the bedroom down, quiet.

21 de junho de 2024
logótipo da coolzy.com

Resposta da coolzy.com

Thanks for the lovely review :)

Classificada 2 em 5 estrelas

Doesn’t keep as cool as it says

Doesn’t keep as cool as it says
My remote broke first time using it so you need remote to operate I’ve been on a road trip since I got coolzy so can’t get a replacement
Luckily when I pug it in it is set to go on so been able to use

5 de junho de 2024
Classificada 5 em 5 estrelas

We bought a second hand unit called a…

We bought a second hand unit called a CloseComfort (old name). Machine is years old, but still going strong. Fantastic machine for retrofitting a caravan.

2 de maio de 2024
Opinião espontânea
logótipo da coolzy.com

Resposta da coolzy.com

Reading this made our team sooo happy! glad to hear our machines are still going strong years after they've been sold. We haven't made a Close Comfort unit for 6yrs! So happy to hear that it's still in use and keeping people comfortable :)

Classificada 5 em 5 estrelas

retired engineer

it is the right size using in disaster events and I hope it works well !!!!!

27 de agosto de 2024
logótipo da coolzy.com

Resposta da coolzy.com

Thanks for the lovely review :)

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