I was sceptical about this product , not least because I first saw it advertised on Facebook, which can be very untrustworthy, and also the scratch star is expensive. However, my eczema had become suc... Ver mais
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Leia as opiniões dos outros
I regret buying the Finger Scratch System. I held off for a while because it’s very expensive, but after years of severe eczema on my hands I gave in - and it’s honestly rubbish. It doesn’t relie... Ver mais
After buying cosy care roller couple weeks ago i was delighted with results. i bought finger scratchy system last week for between my finger it's amazing.my eczema used to break out between my finger... Ver mais
My partner has severe psoriasis and has undergone many immunosuppressing injections and tried many a cream. Obviously the scratch star did not cure him, but it provided much needed relief where itchi... Ver mais
Informações sobre a empresa
- Fornecedor de produtos de beleza
- Loja de produtos de beleza
- Fábrica de cosméticos
- Loja de cosmética
- Fornecedor de equipamento médico
- Grupo médico
Escrito pela empresa
Cosi Care is the words first to create safe scratching medical devices for itchy skin. A family business that started after the founder, Lauren, watched her little brother Rhys live with chronic eczema for over 20 years. The devices combine cold, massage and distraction from the mind and hands, to offer relief without the damage of scratching with fingernails. Less cuts, infections and scarring, with relief that works!
Informações de contacto
Reino Unido
- cosi-care.com
4,1
Bom
65 opiniões
Respondeu a 80% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Do not accept returns once opened
Do not accept returns once opened. No scratching sensation what so ever even with the rough ball. Stick to a hairbrush this is a scam
14 de agosto de 2025
Opinião espontânea
Resposta da cosi-care.com
Hi Charlie,
We’re really sorry to hear you felt disappointed with the product. We did try to reach out via email to help resolve this, but unfortunately didn’t hear back from you. We’d still love the chance to support you further, so please feel free to get in touch at info@cosi-care.com.
Just to clarify for you and others reading — the Bumpy Ball is designed specifically for smaller areas such as fingers and hands. For larger areas like arms, legs, back or chest, our Scratch Star is the more suitable option, as each tool is created for a different scratching sensation.
We can also reassure you about quality: all Cosi Care products are designed in London and built from scratch to medical device standards. They’re made with aluminium finished in a custom biocompatible coating and FDA-grade silicone, thoroughly tested for skin safety. As we are MHRA registered, quality and safety are extremely important to us.
For hygiene and safety reasons, we can only accept returns on unopened products, which is why our policy is clear on this. That said, we’d really love to understand more about how you used the product so we can offer tips and ensure you’re getting the best results. We’re always happy to help and support in any way we can.
Warm wishes,
Cosi Customer Care Team
Unfortunately didn't work - No refunds
Bought the scratch star but did nothing for my eczema. It didn't feel like scratching unfortunately, so the product didn't work. I should have checked before but their refund policy specifies that you're not allowed to open the box. So there is no way to try it and return if it doesn't work, which makes sense as it doesn't. Just holding it was enough to realise £55 is an absurd price for "medical grade" plastic and metal. Would have been worth it if it worked though. Wouldn't recommend.
4 de julho de 2025
Opinião espontânea
Resposta da cosi-care.com
Hi CCampbell,
Thank you for your feedback — we’re really sorry the Scratch Star didn’t feel right for you. Everyone’s eczema journey is different, and we’d love to learn a little more about how and where you used it so we can share some tips that might help.
The Scratch Star is designed for larger areas like arms, legs, hands, chest and back, and works best with a moisturiser so it glides smoothly while still giving that fingernail-like relief.
Just to reassure you on quality — it’s made from aluminium with a custom biocompatible finish and FDA-grade silicone, both tested for skin safety and chosen to be durable, safe and clean. As we’re MHRA registered, material choice and safety are really important to us.
If you’d like to chat more, please drop us a message at info@cosi-care.com. For hygiene reasons we can only take back unopened products, but we’ll always do our best to support you.
Warm wishes,
Cosi Customer Care Team
Excellent and thoughtful customer care…
Excellent and thoughtful customer care with a strong emphasis on what is right for each individual eczema sufferer.
21 de novembro de 2024
Opinião espontânea
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