Cosmo (formerly ClassUp) Opiniões 130

TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My kids are enrolled in 3 classes, and all of their teachers are wonderful. They are very attentive to what the kids are doing and keep them engaged. Their sessions have proven to be very productive... Ver mais

Classificada 5 em 5 estrelas

ClassUp tutors make sure to teach in a way that makes sense to each kid, which has made a big difference in how my son and daughter understand their schoolwork. They have improved significantly in mat... Ver mais

Classificada 5 em 5 estrelas

As an adult ESL learner, I have been using the Cosmo App for about a year now and have completed nearly 40 classes. I am extremely satisfied with my progress and the high quality of instruction. The... Ver mais

Classificada 4 em 5 estrelas

Cosmo has helped my child a lot, and has improved her school grades. She is learning how to write her own stories and how to comprehend stories.

Informações sobre a empresa

  1. Instituição educacional

Escrito pela empresa

Cosmo provides AI-powered personalized learning for K-12 students. 1:1 Live Online Classes That Click. Real teachers + smart AI, always on your schedule.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

130 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 66% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 1 em 5 estrelas

Horrible customer service

An introductory rep. impressively follows up with you to get you signed up. Once you're paid, they assign another rep to work with and my experience has been horrible, and with the company. No one to ever returns your call and still charged me for sessions and they can't find the tutor to fulfill the classes and they are nowhere to be contacted.

25 de fevereiro de 2024
Opinião espontânea
logótipo da Cosmo (formerly ClassUp)

Resposta da Cosmo (formerly ClassUp)

Hi there! Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience and frustration you've experienced with our service. Your feedback is invaluable to us as we strive to improve our customer experience.
I assure you that we take complaints like yours very seriously, and I am personally looking into the issues you've raised. It is unacceptable that you have not received the level of service you deserve after signing up with us.
I will investigate the situation with the assigned representative and ensure that your concerns are addressed promptly. Additionally, I will personally oversee the search for a suitable tutor to fulfill your classes and ensure that you receive the sessions you've paid for. To ensure we can follow up with you for the updates of you case, would you mind providing your contact information? Thank you----- ClassUp Learning Partner Team

Classificada 1 em 5 estrelas

I have been trying to get a hold of…

I have been trying to get a hold of someone for over a week. No one answers phone

30 de janeiro de 2024
logótipo da Cosmo (formerly ClassUp)

Resposta da Cosmo (formerly ClassUp)

Hi there! We are so sorry about your experience. It looks you and your Learning Partner missed each other's calls. We tried calling you back every time. For example, we had called you on Feb 5th and 6th. Please note that your Learning Partner's hours are typically Mondays to Fridays, 9am-6pm PST. You can also email us at learningpartners@classup.com.

Classificada 1 em 5 estrelas

I pay for two classes a week but they…

I pay for two classes a week but they don’t complete my daughter class and they want to collect another money from her daddy account, and disconnect us from the class very wicked act, I will not recommend anybody to class up,

7 de janeiro de 2024
logótipo da Cosmo (formerly ClassUp)

Resposta da Cosmo (formerly ClassUp)

Hi there! We are so sorry about your experience. You enrolled in a 48-week subscription, for which payment is charged every 4 weeks. You can schedule classes in the app with your remaining credits. We'd love to help clear up any misunderstandings!

Classificada 5 em 5 estrelas

Great Tutor

Chealse is a great tutor. She is truly involved in my learning progress and prepares in advance for the session to personalize the training according to my needs.

16 de janeiro de 2024
Classificada 5 em 5 estrelas

ClassUp… I can’t thank you enough

ClassUp has been a game-changer for my kiddos. Ever since COVID, my son had been struggling with school. Well, now he’s at an A after 3 months of tutoring! The teachers are super smart with loads of experience. I like the weekly classes because they can be used for multiple subjects. We chose 2X a week for my son and saw soooo much progress (one for Math and another for English). Plus, they personally tailored the lessons to fit my kids’ learning styles!! I just purchased another plan for my daughter last month as well. She has some learning blocks because of her AHDH and dysgraphia and they were able to find a teacher certified to help with BOTH! Omg and scheduling is super flexible. We can squeeze in classes whenever we find a moment in our crazy schedule. Major props to ClassUp for making education a breeze for busy moms like me. And a BIGGGG thank you to my learning partner for helping me so much!! #MomApproved

29 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

ClassUp Awesome!!!

All I want to say is that the education service that ClassUp provides is very professional. From the educational consultant, to the teacher, the learning partner and all the fancy functions in the ClassUp App, I love them all!

10 de janeiro de 2024
Classificada 1 em 5 estrelas

Tutor just never showed up

Tutor just never showed up. I always got charged. Still waiting for a refund. Don't waste your time or money

18 de janeiro de 2024
logótipo da Cosmo (formerly ClassUp)

Resposta da Cosmo (formerly ClassUp)

Hi there! Thank you for your feedback. We are sorry about your experience and we'd love to help resolve any issues. Our records show that you did not show up to any of your scheduled classes and we had tried calling you multiple times. Your Learning Partner will reach out to you again.

Classificada 5 em 5 estrelas

From Math Struggles to A+ Student: How ClassUp Transformed My Son's Learning Journey!

I came across ClassUp on Facebook and signed up for a free trial class. The team reached out to me pretty quickly to get a full picture of my 10-year-old son Leo's learning needs and hooked us up with a math teacher. During the trial, Leo was all ears for a solid 50 minutes, which blew me away. After the class, he told me he really dug the way the class was taught and the teacher's cool and funny style. Ever since, Leo's been taking two classes a week on ClassUp. Man, he's actually fallen for math and his math skills are finally getting better! I've got to give props to ClassUp – they've really turned things around for my kid Leo. And, just to add, their prices are super reasonable.

6 de dezembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Very poor customer service

Very poor customer service. It is about the money and charging cards for classes a child was not present.

9 de janeiro de 2024
Opinião espontânea
logótipo da Cosmo (formerly ClassUp)

Resposta da Cosmo (formerly ClassUp)

Hi there! Thank you for your feedback. We are sorry about your experience and we'd love to help resolve any issues. Could you please send an email to support@classup.com so we can reach out to you?

Classificada 5 em 5 estrelas

Fun & Interesting

My son enjoys every class with Sophia. She make it fun and interesting. She encourages my son to participate and now his school writing improves even how he tell and construct stories.

7 de dezembro de 2023
Classificada 1 em 5 estrelas

Classup is a mess

Classup is a mess. They are just after your money. We didn't have a good experience with classup. I wish all they tell you during enrollment was true.

20 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great teacher

Great teacher, Ms.kaley, very professional, my daughter loves her, her grades in school go up. I am very great full to find class up and Ms. Kaley.

3 de dezembro de 2023

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