I ordered a Cosmo backpack in October with shipment insurance for a 5 to 12 day delivery window. The bag never came. I contacted the company numerous times. It wasn't until I got another company invol... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I ordered a Cosmo backpack in October with shipment insurance for a 5 to 12 day delivery window. The bag never came. I contacted the company numerous times. It wasn't until I got another company invol... Ver mais
A empresa respondeu
I placed my order #709432 on June 30th, made a payment the same day. I have received yest a tracking number that even the Logistics Company couldn't find on system. I wrote more than 5 messages th... Ver mais
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Day 5 following ordering a bag from them. Emails say they provide automatic tracking. No tracking number provided yet. No phone number, only an email address. Feels like i'll be calling my cred... Ver mais
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I placed my order #706491 on Sep 27th, made a payment the same day. Till now (Oct 6th) the order status is still "processed by manager", I haven't got the confirmation of payment (the amount more th... Ver mais
CosmoStore is an online cosmetics store offering a wide selection of high-quality skincare, makeup, and fragrance products. We take pride in providing access to a diverse range of popular cosmetic solutions from leading manufacturers. Our team aims to offer convenience and security in your shopping experience, allowing you to enjoy beauty and self-care with confidence and pleasure. Welcome to the world of cosmetics and beauty with CosmoStore!
10/F, Wharf T&T Centre,Harbour City, 7 Canton Road,Tsim Sha Tsui, 125502, Hong Kong, Harbour City, Hong Kong
Sem histórico recente de solicitação de opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente leva mais de um mês para responder
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I ordered Lancôme skin care , the shipment arrived during less than one month , packaging was great and products original .
Originally left a bad review because i got mixed up with another company i was also expecting a delivery from! Sorry about that.
Delivered in time in perfect condition, good service!

Resposta da CosmoStore
I was very skeptical when I ordered my cosmetic products from Comostore in Hong Kong. The Internet page looks as if it could be a scam with the usual spelling errors etc. The confirmation I received via E-mail also looked dodgy. Payment was made via PayPal and credit card combined.
But the product arrived in Luxembourg in prime condition, on time and without ayny custom duties to be paid.
My worries were put to shame.
I can highly recommend Comostore and their products. Shipping costs are more than reasonable and they sell products which it is hard to find anywhere else. I purchased a product from a Canadian manufacturer and it’s exactly like the one I bought in the US.
Thank you for excellent service

Resposta da CosmoStore
Everything was superb! The website, the shipping, the product and the overall experience was beyond satisfaction.

Resposta da CosmoStore
Horrible service! I have not got my item yet even after almost 1.5months..
They claimed they will deliver in 14 to 25 days and it’s past a month the item has not been delivered yet. When I checked now they have changed the delivery time to 45 days with no reason, but repeatedly reply the same message without a proper response. They hardly respond.
I bought this item as a surprise gift and the surprise is ruined. They didn’t give any attention at all. The most pathetic and horrible online purchasing experience ever!!!!
I placed my order in September and received it on 24th November.

Resposta da CosmoStore
Hello, I want to leave here my review on the purchase of cosmetics for my beauty salon. Delivered in 11 days, the package arrived without any dents or damages. The prices are reasonable, but not the lowest, because the cosmetics are of good quality. Visitors to my beauty salon are satisfied
Ordered a parcel 3 months ago and still didn't get it to the EU. The company refuses to send a refund.

Resposta da CosmoStore
I never received my order, and the company will not give me a refund. Bad customer service.

Resposta da CosmoStore
Have never had a bad experience since using CosmoStore for several years now........go above and beyond to keep their customers happy always.

Resposta da CosmoStore
This is so easy to buy. I love that it only takes a few moments to buy.

Resposta da CosmoStore
"The service at CosmoStore is totally reliable, quick, efficient and I cant find anyone else cheaper.
Been shopping on Cosmoctore for many many years"

Resposta da CosmoStore
So far so good. Had issue with broken shampoo bottle. They happily sent a new one. I have no issues so far.
This is my 41st order - and never a problem.
I love this site for shopping for all the luxury items I love at fair prices!
The customer service is great they are quick and efficient to answer all questions.
easy to navigate and well set out. Great specials and rewards for returning customers.
Always reliable.
Always correct items delivered.
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