Bought the Modern 2-Seater Linen Fabric Sofa Bed in June 2024. At first it was fine. Not the comfiest sofa, and needs topper when used as a bed. In March 2026 a main spring in the sofa snapped, so... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We love our sofa! We have the remote control modular chaise sofa bed and it’s brilliant. It was difficult to find something that worked for our space, but this fits perfectly. Plus the fabric truly li... Ver mais
A empresa respondeu
Cottonfy Creamy Tofu Block Pullout Sofa Bed with Storage This piece perfectly combines style and functionality 🤍 The sofa looks beautiful — soft creamy fabric and a minimalist design that fits... Ver mais
A empresa respondeu
Firstly, just wanted to thank you all at Cottonfy for the brilliant customer service throughout the purchase, production, and delivery of my sofa, along with answering any queries and questions... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de móveis
- Loja de mobília para quartos
- Loja de bricolage, casa e jardim
- Loja de mobília para sala de estar
- Loja de sofás
- Loja de estofos
Sobre Cottonfy
Escrito pela empresa
Cottonfy is a UK-based furniture brand specialising in high-quality, handcrafted sofas, delivered in 3–7 working days from our local UK warehouses.
From raw material sourcing, fabric development, sofa design to production and delivery — every step is handled by our own in-house team.
We also offer customisation services, allowing you to choose fabrics, sizes, or styles that best suit your space and lifestyle.
We believe that by continuously improving each part of the process, we can create furniture you’ll be proud to own — beautiful, durable, and truly made for you.
From raw material sourcing, fabric development, sofa design to production and delivery — every step is handled by our own in-house team.
We also offer customisation services, allowing you to choose fabrics, sizes, or styles that best suit your space and lifestyle.
We believe that by continuously improving each part of the process, we can create furniture you’ll be proud to own — beautiful, durable, and truly made for you.
Our promise to you
Escrito pela empresa
- Innovative & Thoughtful Design
- Our in-house design team creates timeless and elegant furniture tailored to your lifestyle and home environment.
- Tailored to Your Needs
- We offer bespoke customization options, ensuring every piece fits perfectly with your personal taste and space requirements.
- Craftsmanship & Quality
- Our skilled production team uses premium materials and meticulous techniques to deliver durable, high-quality furniture.
- Reliable & Careful Delivery
- Our dedicated logistics team ensures your furniture is delivered safely and punctually, handled with the utmost care.
- Committed Customer Support
- Our after-sales team is here to assist you promptly and professionally, ensuring your complete satisfaction long after purchase.
Our Quality Guarantee
Shop with confidence knowing we stand behind every Cottonfy product.
We provide a comprehensive guarantee covering craftsmanship and materials. If you experience any issues, our dedicated support team will promptly assist you to ensure your complete satisfaction.
Informações de contacto
22-26 Kay Street, Manchester, M11 2DU, United Kingdom, M11 2DU, Manchester, Reino Unido
- service@cottonfy.co.uk
- cottonfy.co.uk
Scratch ,Reveal & Enjoy £300 Off !
3,8
Bom
34 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Do you replace your sofa every two years ?
Bought the Modern 2-Seater Linen Fabric Sofa Bed in June 2024. At first it was fine. Not the comfiest sofa, and needs topper when used as a bed.
In March 2026 a main spring in the sofa snapped, so I contacted customer services. After much back and forth their response was
"as the sofa bed was purchased in June 2024 and has now been in use for nearly two years, this type of issue appears to be consistent with normal wear and tear over time. As such, it falls outside of our after-sales support coverage, and we are unfortunately unable to arrange a replacement part."
So, fine for very occasional use, but don't expect it to last.
14 de abril de 2026
Opinião espontânea
Resposta da Cottonfy
Dear Lindsay Ashford,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
As mentioned in our previous emails, your order (placed in June 2024) is covered by the after-sales policy in place at that time. The policy shown in your screenshot was introduced later and applies only to orders placed from June 2025 onwards. Under the terms applicable at the time of your purchase, this issue falls outside of our after-sales support coverage.
That said, we genuinely appreciate you taking the time to share your feedback, and we will continue to review our products and policies to improve the overall experience for our customers.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Best Regards,
Cottonfy
We love our new sofa
We love our new sofa, lovely design, beautiful, comfortable, great quality and price. We couldn't be happier with our purchase! Excellent delivery service and customer service!
9 de fevereiro de 2026
Opinião espontânea
Resposta da Cottonfy
Dear Diana Tcaciuc,
Thank you for such an amazing review! We’re thrilled to hear that you love your new sofa and that it exceeded your expectations. Knowing that you're happy with the design, comfort, quality, and price truly makes our day. We’re equally glad our delivery and customer service teams provided excellent support throughout. Wishing you many cosy and happy moments on your new sofa!
Best Regards,
Cottonfy
We love our sofa
We love our sofa! We have the remote control modular chaise sofa bed and it’s brilliant. It was difficult to find something that worked for our space, but this fits perfectly. Plus the fabric truly lives up to its claim of being cat-scratch resistant, which is a huge win for us. A great product, made even better by outstanding service. The team were incredibly helpful throughout. Highly recommend!
27 de novembro de 2025
Opinião espontânea
Resposta da Cottonfy
Dear Alistair Wells,
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear that you love your remote control modular chaise sofa bed and that it fits your space perfectly. It’s especially great to know the fabric has truly lived up to its cat-scratch resistant promise — that’s definitely a big win!
We’re also really pleased that our team was able to support you throughout the process. Your kind words mean a lot to us and motivate us to keep delivering both great products and great service.
Thank you again for your recommendation — we hope you enjoy your sofa for many years to come!
Best Regards,
Cottonfy
Resposta da Cottonfy
Dear Lee Garner,
We’re sorry to see this review. At this time, we’re unable to locate a corresponding purchase under the Cottonfy for this order.
As this review does not appear to relate to a direct purchasing experience with Cottonfy, we kindly ask that feedback be shared on the relevant store page to ensure accuracy for other customers.
Best Regards,
Cottonfy
Three months later and I still have a dirty, broken sofa I paid £1200 for.
I paid £1,700 for a sofa. What I received was a dirty, partially broken item that appeared to be a return. After three months, I was left having effectively paid £1,200 to keep it.
I was explicitly instructed to wait while a replacement was manufactured and shipped. I did so in good faith for three months, during which time I bore unreasonable inconvenience: storing sofa-sized cardboard boxes in my home for months, taking time off work, repeatedly rearranging deliveries, and chasing missed deadlines and contradictory assurances. At one point I raised objection and was offered a cushion for my time. Then £50. Both were so insulting it became a joke. They claimed to offer further compensation to me; they did not and there is no evidence of such.
Cottonfy appears to have no UK-based staff (their response time reflects this at any rate) and relies entirely on a third-party delivery partner (who were, notably, far more competent and responsive). That courier does not provide packing services, meaning the burden of dismantling, packing, storing and re-packing a defective sofa (for months) was placed entirely on the consumer. Though a delivery package was upgraded to two men and a room of my choice, this didn't feel relevant for collection when the next thing happened.
The promised replacement was, beyond belief, “lost”. At that point, Cottonfy pivoted away from replacement or full refund and toward escalating partial refunds. I ultimately accepted £500 not because it was fair, but because I had neither the energy to continue escalating nor any confidence that, having already lost one sofa, Cottonfy could be relied upon to collect the existing one without leaving me with nothing.
This process appears to breach the Consumer Rights Act 2015:
• Goods not of satisfactory quality
• Failure to provide a replacement within a reasonable time
• Resolution achieved only after unreasonable inconvenience to the consumer
This was not goodwill. It was attrition. The final outcome reflects customer fatigue, not compliance. Proceed with extreme caution, or buy LITERALLY anywhere else.
6 de dezembro de 2025
Opinião espontânea
Resposta da Cottonfy
Dear Emily,
Thank you for sharing your experience. We sincerely apologise for the length of time this case took and for the inconvenience and frustration it caused.
When the issue with the original sofa was first reported, we worked with you to find a resolution. As agreed, we arranged an upgraded replacement sofa and included complimentary cushions as a goodwill gesture. Unfortunately, due to ongoing stock and logistics constraints, the replacement could not be dispatched as planned.
During this period, we remained in contact and provided interim compensation as a gesture of goodwill, while continuing to discuss available long-term solutions. These included a full refund following collection of the original sofa, or the production of a brand-new replacement with an estimated lead time of 12–15 weeks.
As explained in our email correspondence, the original delivery had already been upgraded to include delivery to your room of choice. For returns, packing services are not included. Customers need to repackage the returned items in their original packaging themselves. However, we confirmed that collection could still be arranged using alternative protective materials if the original packaging was unavailable. Unfortunately, you advised that you were unable to source suitable materials to package the sofa, and as a result, the collection could not proceed.
Following further discussion, you proposed a partial refund while retaining the sofa. This option was agreed upon, and a £500 refund was processed accordingly.
While our sofas are manufactured in Hong Kong, our customer service, logistics coordination, and warehouse operations are all based in the UK. We regret that this experience did not reflect the standard of service we aim to provide.
We acknowledge that this situation fell short of expectations and regret the inconvenience caused. We appreciate the time you spent engaging with us to reach a resolution.
Best Regards,
Cottonfy
The perfect sofa!
Firstly, just wanted to thank you all at Cottonfy for the brilliant customer service throughout the purchase, production, and delivery of my sofa, along with answering any queries and questions.
The sofa arrived today, packaged and boxed very securely, and the delivery was really smooth and easy.
Most importantly, the sofa itself is absolutely beautiful, and I’m beyond happy with how it looks and feels! Can’t wait for it to settle and soften over the coming years to really blend into shape!
Thank you all again for:)
11 de dezembro de 2025
Opinião espontânea
Resposta da Cottonfy
Dear Megan Casey,
Thank you so much for taking the time to leave such a wonderful review.
We’re truly delighted to hear that you were happy with the service throughout the whole process, from purchase to delivery, and that everything arrived safely and smoothly.
It means a lot to us to know that you love your sofa and how it looks and feels. We’re sure it will only get more comfortable over time and become a much-loved part of your home.
Thank you again for choosing Cottonfy and for your kind words – they really do mean a great deal to our team.
Best Regards,
Cottonfy
The sofa looks cracking
The sofa looks cracking, excellent quality and very comfortable, assembly was very easy, and the end result is ACE , very stylish and very comfortable, The packing and delivery was excellent,
7 de novembro de 2025
Resposta da Cottonfy
Dear Rd Williamson,
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with the sofa’s quality, comfort, and stylish look. It’s great to know the assembly was easy and that the packing and delivery met your expectations.
We truly appreciate your feedback and your support. Enjoy your new sofa!
Best Regards,
Cottonfy
Perfect comfort
Cottonfy Creamy Tofu Block Pullout Sofa Bed with Storage
This piece perfectly combines style and functionality 🤍
The sofa looks beautiful — soft creamy fabric and a minimalist design that fits seamlessly into any interior.
My favourite part? The hidden storage and the easy pullout function, making it ideal for guests or cosy movie nights with a blanket and tea ☕
A perfect mix of comfort, practicality, and modern design — definitely one of my favourite pieces at home
21 de setembro de 2025
Resposta da Cottonfy
Dear Sylwia Wąsik,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your Cottonfy sofa bed and that it’s combining comfort, style, and practicality perfectly for your home. We hope it continues to bring you many cosy movie nights and happy moments with guests!
Best Regards,
Cottonfy
Not a trustable website, bad customer service
Not a trustable website! Information provided on the website are not true! It shows item in stock and delivery in 7 days but when the purchase is done they inform you none of above is correct! There is no customer service (no phone number only chat). When complaining about the wrong information on the website they don’t even offer a compensation as an apology for lying to you in the first place. Really disappointing and non-professional service.
28 de setembro de 2025
Opinião espontânea
Resposta da Cottonfy
Dear Dadgar,
We’re very sorry for the inconvenience caused. Your order has now been cancelled as requested. We sincerely apologize for any confusion regarding stock and delivery information on our website.
Please note that we currently provide support via our online chat and email only, as we don’t have a phone service. We truly appreciate your feedback and will use it to improve our service in the future.
Thank you for your understanding.
Best Regards,
Cottonfy
Perfect!
We are absolutely in love with our new sofa! It was the clear winner after weeks of searching for the perfect piece for our newly decorated living room. The entire process was flawless – from ordering to delivery in under a week. The delivery team was punctual, placed it perfectly, and took all the packaging away. We are thrilled and would highly recommend The Cottonfy to anyone.
16 de setembro de 2025
Resposta da Cottonfy
Dear Eason,
Thank you so much for your wonderful feedback! We are thrilled to hear that you love your new sofa and that the whole experience was flawless. Your kind words mean a lot to us.
We truly appreciate your recommendation and look forward to welcoming you back to The Cottonfy soon!
Best Regards,
Cottonfy
Resposta da Cottonfy
Dear Thomas,
Thank you for your wonderful feedback! We’re so pleased to hear you’re happy with the quality of the sofa bed and our delivery service. We hope you enjoy it for many years to come!
Best Regards,
Cottonfy
Brilliant sofa! Quick delivery
At first I wasn't sure about ordering from a company that I've never heard of but I'm really glad I did. Sofa came in a day earlier than expected and it's beautiful. It looks exactly like the pictures. Moy was amazing and kept me informed throughout. Delivery team was also super helpful as they not only set it up for us but also took away all of the packaging. If you're hesitant, don't be. Sofas are well worth it!
19 de agosto de 2025
Resposta da Cottonfy
Dear Sylvia,
Thank you so much for your wonderful feedback! We're thrilled to hear that you love your new sofa and that the delivery experience was smooth. Moy and our delivery team will be delighted to hear your kind words.
We really appreciate your trust in us and hope you enjoy your sofa for many years to come!
Best Regards,
Cottonfy
Love it!
Easy process to order, delivery right to where we needed and we love the sofa bed. So practical- just what we needed. And also looks great!
8 de agosto de 2025
Resposta da Cottonfy
Dear Libby Bramston,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your sofa bed and that it fits perfectly for your needs. Your support means a lot to us! Enjoy your new sofa bed!
Best Regards,
Cottonfy
Resposta da Cottonfy
Dear Matthew Laurenson,
Thank you so much for your kind feedback! We're delighted to hear that you're happy with both our service and your sofa bed. We hope you enjoy it for many years to come!
Best Regards,
Cottonfy
Matcha Toast Sofa Bed
A great product, very modern in style and hugely practical. Customer service was exceptional.
20 de junho de 2025
Opinião espontânea
Resposta da Cottonfy
Dear Ashley Stevenson,
Thank you so much for your kind words!
We're thrilled to hear that you’re happy with the product and found our customer service exceptional. Your satisfaction means the world to us, and we truly appreciate your support!
Best Regards,
Cottonfy
Do recommend!
I bought a version of a popular, viral sofa from Cottonfy - they stocked the only version it with legs that I could see, which was crucial for our underfloor heating.
I did visit the showroom beforehand as it's local to me and got to see a version of the sofa in person which was really useful, but I was still a little nervous in case I didn't get exactly what I was expecting. I paid by credit card so I was protected if things went south.
Comms from Cottonfy (Jessica) were great. I always knew where the order was up to, and the sofa arrived pretty much 4 weeks after I ordered - sooner than I expected.
It was smoothly delivered on Friday, well protected, and it's perfect. I'm absolutely obsessed with it and definitely recommend Cottonfy - over the moon with my purchase! Already had a nap on it over the weekend.
30 de maio de 2025
Opinião espontânea
Resposta da Cottonfy
Dear Emma Sutcliffe,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re loving your new sofa and that it’s already passed the nap test — that’s the ultimate compliment!
It’s great to know that the legs for underfloor heating made the difference for you, and we’re so glad you found the showroom visit helpful. We’ll be sure to pass your kind words on to Jessica – she’ll be delighted!
Thanks again for choosing Cottonfy and for taking the time to share your experience. We hope you continue to enjoy your new sofa for years to come!
Best Regards,
Cottonfy
I recently purchased a beautiful sofa…
I recently purchased a beautiful sofa from Cottonfy and I am absolutely thrilled with it! From the moment it arrived, I was impressed by the quality and craftsmanship. The fabric is luxurious, and the cushions are incredibly comfortable. It's the perfect addition to my living room, and I've received so many compliments on it. It's truly a statement piece and I couldn't be happier with my purchase. Highly recommend!
21 de abril de 2025
Opinião espontânea
Resposta da Cottonfy
Dear Rosie Murfin,
Thank you so much for your wonderful review! We're thrilled to hear that you're happy with your new sofa and that it’s the perfect addition to your living room. Your kind words about the quality, craftsmanship, and comfort mean a lot to us. We truly appreciate your recommendation and hope your sofa continues to bring you joy for years to come. If you ever need anything, feel free to reach out!
Best Regards,
Cottonfy
Overall happy with the product and…
Overall happy with the product and service. However, there was a mistake on the product delivered initially (wrong colour) but the team replaced it with the right one relatively quickly. The communication via email was satisfactory and the waiting time was around 14 weeks.
12 de março de 2025
Opinião espontânea
Resposta da Cottonfy
Dear Konstantinos Kechagias,
Thank you for your feedback! We're glad to hear that you're overall happy with the product and service. We sincerely apologize for the initial mistake with the color, and we're grateful for your patience during the replacement process. We're also pleased that our communication met your expectations. We understand that the waiting time was longer than expected, and we truly appreciate your understanding. If you need any further assistance, feel free to reach out!
Best Regards,
Cottonfy
We are delighted with our sofa/bed.
We are delighted with our sofa/bed.
It's very comfortable as a sofa with soft comfy cushions, and also folds out to be a really good sized bed, which is exactly what we were looking for as a extra occasional bed.
Colour choice was great and allowed us to find the perfect fit for our newly finished living room.
Customer service over email was good and delivery arranged for us as we live in a remote area.
All in all, very happy with our purchase.
Gary
30 de março de 2025
Opinião espontânea
Resposta da Cottonfy
Dear Gary Brown,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're happy with your sofa/bed, and that it’s both comfortable and a perfect fit for your newly finished living room. It's great to know that the color choice worked out well for you, and that our customer service and delivery were able to meet your needs, especially in a remote area.
We truly appreciate your support and hope your new sofa/bed continues to bring comfort and convenience to your home. Should you need any assistance in the future, feel free to reach out to us anytime.
Best Regards,
Cottonfy
Sofa was amazing-beautiful and…
Sofa was amazing-beautiful and comfortable. It arrived very fast. The customer service is pretty slow but they were very nice.
20 de fevereiro de 2025
Opinião espontânea
Resposta da Cottonfy
Dear Mandy Z,
Thank you for your feedback! We're delighted to hear that you love the sofa and that it arrived quickly. We appreciate your patience with our customer service, and we’ll work on improving our response times while maintaining the same friendly support. If you need any further assistance, please don’t hesitate to reach out!
Best Regards,
Cottonfy
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.