Shoes arrived with a large dirty stain on them. Sent them back and still not received a refund three weeks later. Customer services have not replied to my last message for several days now. I... Ver mais
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Leia as opiniões dos outros
The colour and shape of the boots I ordered were different when they arrived. My efforts to return them were very difficult due to Couro providing the wrong QR code twice and not providing an addres... Ver mais
Beautiful looking pair of shoes received (Style: Miller) but my goodness are they ever tight across the bridge of the foot. Even using a shoehorn they are difficult to put on and I've ordered the... Ver mais
Delivery was slow and not from UK but the saldals arrived about 4 days late and they are well made and fit. My only gripe is that the leather has been treated like patent, with some sort of a lacque... Ver mais
2,4
Mau
37 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 33% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
DO NOT BUY FROM THIS COMPANY!!
Absolutely disgusting experience!
Shoes purchased for a wedding. Tried them on, on carpet for no more than 30 seconds, they were the wrong colour so decided to return.
Contacted to find out how to return as there were no instructions and no one responded to me contacting them for 7 days.
Found a phone number on a dormant Facebook page which was Asad the owner. Messaged him and a label was sent. Sent the shoes back in absolutely perfect condition.
Received photos saying they would not be refunding due to scoring and marks on the shoes!! Someone at this business DELIBERATELY marked the shoes and said for this reason a refund was refused!!!!! Absolutely cannot believe a business would do this! What a scam!! Have reported to Trading Standards also!!!
17 de setembro de 2023
Opinião espontânea
Effective delivery
25 de setembro de 2023
Arrived in time and good product
25 de setembro de 2023
Quality Product. Top notch
It is the best online shoe I have bought.
I love the packaging and the quality.
I will recommend to anyone.
10 de setembro de 2023
Excellent
Good communication, prompt delivery
2nd purchase from this store and delighted with the fit and finish of my shoe.
Would recommend
4 de agosto de 2023
I have a pending complaint and I need a…
I have a pending complaint and I need a refund or a replacement. Please send a return lable so I can return the item . It's a black loafers I bought for £155 pounds. It hurts as I was too disappointed with the quality.
18 de julho de 2023
Terribly bad business people who…
Terribly bad business people who deceive customers
As we speak I have not received my items purchased since last week 06/07/23. Today is 14/07/23. Not even a message. After I made a payment.
10 de julho de 2023
Resposta da Couro
HI Rashid,
we apologise for your experience with us. we checked your order and you have placed the order on 9th of July and an email was sent to your specified email with tracking information.
please note the design you have ordered takes 4 to 6 working days to deliver and is mentioned on the product page.
please feel free to contact us on Customerservice@couro.co.uk to arrange a time for a call back with our customer service and they will look after you.
thankyou
#teamcouro
The product description does not match…
The product description does not match item received.
The packaging was disgusting.
11 de junho de 2023
Very prompt and genuine in quality
14 de junho de 2023
brown scandor
Value: ⭐️⭐️⭐️⭐️
Quality: ⭐️⭐️⭐️⭐️
Packaging: ⭐️⭐️⭐️⭐️⭐️
Communication: ⭐️⭐️⭐️⭐️⭐️
Comfort:⭐️⭐️⭐️⭐️⭐️
Customer service: ⭐️⭐️⭐️⭐️⭐️
Very comfortable shoes but not 100% satisfied quality of shoes especially value versus quality wise.
I purchased with 50% discount pay £100 (Actual price is £200) but in my opinion not worth £200 with that quality at all.
Other than very impress with packaging and shoe is actually very comfortable.
There was a little problem with delivery but it was root in from delivery company.
Message few times and they respond time is less than 12 hours which is good.
I will give it go one more time as there is another shoe I like it so will see the quality of second item whether good or not.
16 de abril de 2023
Fantastic shoes and very good service…
Fantastic shoes and very good service will recommend them to friends and family.
23 de março de 2023
bad not to send a picture
23 de fevereiro de 2023
Website very easy to use and…
Website very easy to use and registration process simple
2 de março de 2023
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