I wish I could give them less than 1 star. I've used cPanel/WHM for as long as I can remember, and I've always viewed their pricing as a bit high, but their new pricing model is just absurd and f... Ver mais
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We have different servers and have been using cPanel for many years. We were very happy about their product but suddenly their price exploded. One could think that with all this new money they co... Ver mais
cPanel has made a terrible decision in making their pricing 'per account' when they've profited since day 1 by allowing unlimited accounts per server. What does it matter how many users per licenses a... Ver mais
Support used to be the best in the industry. Over the last 7 months it's turned in the opposite direction. Virus pandemic has support backed up over 20 hours to respond. I am givi... Ver mais
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Permissions given are for your PRIVATE network(s) and workstation(s) too.
In the course of setting up another 5-account licensed WHM/cPanel software package on a new server, we discovered the software package is not only downloading software through the server, it's trying to move software through the workstation to the server as well, specifically (at least) when it says it's updating cPanel from WHM and from an IP menu item which adds IP addresses for DNS providers. Those menu items unnecessarily REQUIRES to move data through the workstation's network instead of directly through the server's network.
WHM/cPanel is only known to be loading data on the server through the server's Internet connection.
This doesn't seem like much (unless your networks are designed and mandated for secure traffic only).
It's an opportunity to map every security device and test every firewall on your network, exclusive of (and in addition to) the network the server is on.
It's also another unexpected opportunity for virus', trojans, etc. to move through an unanticipated connection between networks of various security expectations.
The latter situation (which requires to use the workstation's network instead of the server's), seems to be a long-standing "bug" which can and does inhibit the use of the full extent of the licensed accounts. It seems highly coincidental that this "bug" that keeps you from making full use of the software would also require to use the workstation's network, when the server is by definition is already connected to the Internet.
Whether it's considered a "bug"or not, it's relevant to consider that WHM/cPanel is continually asking for permission to evaluate how their software is used. Once the controlling workstation(s) becomes included in the machinations of the WHM/cPanel software, people may have just unknowingly given permission to evaluate data flow on and through the workstations and private networks, expecting they've only given permission to monitor the software use on the server.
There's no getting around this with "we don't", "we wouldn't", etc. This is a provable reproducable fact, ...unless and until the software is updated/upgraded to not do that.
It gets worse...a lot worse.
Cubicle farms, SOHO and remote working environments isolate "legs" of their networks to serve strict security guidelines.
Multiple remote workers on the same home LAN may find they're unwittingly contributing to corporate or other spying.
This is not only an unnecessary deception, gathering permissions based on reasonable but misleading assumptions, it's potentially a gross security violation.
That's how we found out about it. One of the entities, trying to pass data through a secure workstation's data path, is so egregious, they bought a permanent ban from our secure networks...and it takes very special security measures to block them. They are professional hackers, PROVABLY since they got through devices they were banned on, once we allowed cPanel/WHM to use that connection.
We've asked for Federal oversight of these hackers activities based on the number of network devices that have failed where only that entity was connected to them.
cPanel / WHM set up their software for other entities to:
illicitly use people's private and secure networks,
to use the maps of the topologies and devices they encounter,
to bypass router security...
all without the people's knowledge.
That's what these hackers, cPanel/WHM hired, do for a living. Some call it data security but it's plainly called "hacking". They had to hack their way past some of our routers. We know that because they have a permanentt block on those routers.
It wasn't inconsequential that cPanel/WHM configured their software to pass hackers and others unexpectedly through otherwise secure PRIVATE networks, but it was clearly pointed and intentional, else you don't get the full use of the software you pay for.
We've had upwards of 7 network devices of our own damaged in the last month, coincidental with these hackers/"security professionals" connecting to them.. One network device was on loan, not even ours.
If cPanel/WHM is going to ask permission to collect data regarding the use of their software, it needs to be CLEARLY stated, that includes data about the controlling workstations, cPanel/WHM is communicating all the way through, and the networks the server is using as well.
Further, cPanel/WHM needs to take responsibility, including financial responsibility, for any equipment their "security contractors" might damage... and also disclose the whole of the amount of information they and their contractors are collecting, including browser "fingerprinting", network mapping and any other incidental information, which I think may be a legal requirement in the EU.
they killed the entire hosting market…
they killed the entire hosting market and wanted to do so, from the day taken by webpros evil fund they charge extreme prices, price increases every year, not to be trusted, we are switching to other panels non webpros owned
Worst support greedy company
Worst support ever and the most greedy company Ever since WebPros — a subsidiary of CD&R (Clayton, Dubilier & Rice) — took over WHM/cPanel, the platform has gone downhill fast. Prices are skyrocketing every month, and the product is getting worse. It’s no longer worth the cost, especially when your own installation script is now riddled with errors.
What used to be a simple, one-command setup has turned into a complete nightmare. I’ve wasted nearly three full days trying to install WHM using the instructions on your official documentation, and not once have I ended up with a clean, error-free install. Even gave them ssh access to the server and they end up messing things up. Their support team seem to be a bunch of school leavers. I would not recommend this company anymore.
Greedy VenCaps destroy small creator…
Greedy VenCaps have decided to make the cpanel more expnsive, WAY more exensive, than the actual server space. Small creators and resellers are finding it impossible to maintain current customer protfolios due to the necessary massive price increases they have to pass to small biz and individuals with small low traffic web sites. (most of the internet).
Disappointed with the direction of cPanel
I have been using cPanel for many years and I can say that it is a product that has been a great help to me, especially when I was starting out in web hosting. It's the first control panel I discovered that helped me better understand how the industry works. At first, everything seemed great: the interface was easy to use, the options offered were more than sufficient, and the overall experience was positive. However, in recent years, things have started to take a turn that has made me lose confidence in this product. The biggest drawback, in my opinion, is the pricing policy. I see a constant increase in the cost of licenses, especially every two years, which seems to me to be completely exaggerated. Basically, in some cases, you end up paying more for a cPanel license than for an entire dedicated server, which is absurd. A software license should not exceed the hardware costs, but unfortunately, cPanel is going in a direction contrary to this logic. Another aspect that leaves something to be desired is technical support. While in the past their responses were faster and more efficient, now the whole process seems to have degraded. Sometimes I feel like I'm left to fend for myself, and this is unacceptable, especially when you're paying premium prices for a product.
Because of these reasons, I am determined to completely stop using cPanel for my own hosting project. Moreover, I have also started to avoid web hosting packages that depend on cPanel, because I don't want to support a company that constantly disappoints its users.
They made an error, now it's my problem.
They made an error. Somehow they blame on me? They made an error in their system that mistakenly adds a invalid credit card in their system. They asked for it to be fixed, wich i did within 3 hour after i got their mail and got a receipt. now the day later my license got suspended.
Do they have any idea how to run a company, because at this point they are ruining mine. Now i have to migrate everything to something that work, because of their incompetence.
Do yourself a favor, go somewhere... anywhere else.
I think this control panel is the most…
I think this control panel is the most greedy in this industry. Look at alternatives like enhance,ispconfig etc
I have been using Cpanel for a long…
I have been using Cpanel for a long time and it is a base for our hosting business, however in recent years the prices skyrocketed without offering increased value. It is a good product overall however they recently also blocked direct tickets so they just don't care about the client any more and only want more money. Classic example of corporate greed feeding on small businesses who need to invest into getting clients, increasing server costs and now software is costing so much it is impossible to maintain a profit per client. I am disappointed deeply with Cpanel and wish they get precicely what they deserve!
Support is DEAD, given to third-party companies which don't respond
Unfortunately, I am a Cpanel client for years! And I saw "Unfortunately" because for some strange reason, they charge like 20 USD for VPS Cpanel and 45 USD for Dedicated server Cpanel, thinking that "Those guys should be rich paying that amount every month" .
Years ago we were not renewing Cpanel license when we were not actually needing it and around 2020 they indirectly "BLACKMAILED" us by CUTTING OF EMAIL ACCESS! So we were FORCED to renew Cpanel license EVERY MONTH , in order to have email access!
For the last year, if somebody buys a license from a third-party company, then they should seek for support to that company! I have bought a license from a company who's email accounts are DEAD and I am paying to another company! So Cpanel has cut off access to Cpanel support, asking us to address to third-party companies, if we buy license from them, and NOT providing support for their OWN PRODUCT! How is that sound? Pathetic! Furthermore, Cpanel DOES NOT respond to our support emails!
very expensive, not to be trusted
they keep raising their prices, costs more than the dedicated server, any day they may wake up and decide to ask even for your house for their software to work, not to be trusted at all
I think cPanel is the greatest thing… but not the support
I think cPanel is the greatest thing since sliced bread,
but come on, waiting for over 72 hours to get an issue resolved is crazy.
I got good experience with it
Clearly lost touch with their user base.
Where oh where do I being?
Let's start with pricing
Their pricing used to be great, with just 2 choices. VPS or Dedicated, allowing for data centres and consumers to work out the limits of their hardware and grow with their user base.
Now, they seem to think they are the ones hosting the product and have decided to charge based on how many accounts a datacentre wish to have on their server(s), rather than letting the hosting provider determine the limits of their hardware.
Now let's move onto the UX/UI of the product itself.
It is god awful. They have Consolidated many pages that did not need to be combined into one, such as Domains and Sub-Domains, and the whole left side of the page is completely useless.
Overall, if you were looking to use cPanel to easily manage a server you're better of with Webmin, which is free.
I use cPanel since 2004
I use cPanel since 2004. Price is not small, but you can expect great qualified support and modern software with continious updates. I do not understand people providing bad reviews.
I'm sorry but I have to also share…
I'm sorry but I have to also share everyone else thoughts here, you are pricing small companies and starters out of the market with these constant price increases, you are literally ruining your own market when making no useful changes whatsoever, granted the Ubuntu side is cool and is greatly appreciated but the core of your userbase is CentOS/RH/Alma linux etc based, the rest should not be penalised for you filling a gap that's needed filling for years, you will make a profit regardless. I knew this was gonna happen when bought over by the conglomerate, always gonna be downhill as they only care about profit and not the clientbase.
Stop raising prices all the time
Stop raising prices all the time! Give some human options where I can buy a server model for just a few domains, but no as long as it's a physical server I have to buy these 100 account versions. I have ONE account on the server!
Más de 3 días para que un ticket de…
Más de 3 días para que un ticket de soporte sea atendido. Precio escandalosamente caro. Soporte inexistente. Bugs en el software por todas partes. Es una estafa.
cPanel Jupiter Template
They are switching from their old templates to a new template called Jupiter and it looks terrible. I'm almost sick at the sight of this template called Jupiter. Its appearance suggests chaos, disintegration, confusion. On the old templates, the sub-assemblies were well marked and clearly visible. There is nothing attractive about the new look to touch the user's heart. It would be nice if they left the possibility of a real return to the old template.
With the one star, I rate the new template, not the software itself. The cPanel software is good.
Cpanel have got very greedy and are now…
Cpanel have got very greedy and are now charging huge amounts for even single domains.
There are many other options working there way through which is good as there will be a mass migration away.
I am looking at a number of options and expect to transfer all my domains away from CPanel in the next 3 months.
They have been FAR TOO GREEDY
UPDATE - I have been using ISPConfig to do the work of CPanel for over 2 years now, and while it requires learning, it is free and does all I want.
The audacity of CPanel - GREED, Monopoly, UNETHICAL and RUDE
The audacity of CPanel, WebPros with this greedy pricing per account and for NOC pricing with absolutely no considerations for monthly minimum as a new partner is appalling. I don't trust CPanel as a reliable partner for my growing business either since they don't value me as a partner. Also, why are they still doing business in Russia?
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