CraftCourses.com Opiniões 

708
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Wonderful course. Fiona is a whirlwind of energy, determined to give us as much hands on experience as possible. Amazing to be printing so many examples of paper and making two books in one day! Highl... Ver mais

Classificada 5 em 5 estrelas

Absolutely amazing course! If I could rate this more than 5 stars I would 😁 Enjoyed every second. Louise is a fabulous teacher explained everything very clearly and I had so much fun doing botanical... Ver mais

Classificada 5 em 5 estrelas

I did the forging course at hammer and hounds and loved the entire experience. Getting to do something amazing like forging and then you get to keep what you make and use it every day as a memory - it... Ver mais

Classificada 5 em 5 estrelas

Bertie is very good at delivering the course with knowledge, enthusiasm and patience. The course is very useful for someone like myself, looking to diy in off grid solar. Having taken the course an... Ver mais

Informações sobre a empresa

  1. Artes manuais
  2. Centro de arte
  3. Escola de Artes
  4. Loja de artesanato

Escrito pela empresa

Discover art & craft workshops, memorable gift experiences & kits from thousand of UK makers! We are passionate about getting people making! B Corp™ certified and a member of the Good Business Charter, winners of the GBEA Creative Entrepreneur of the year award 2022. Makers 🤝 join us now! CraftCourses will help you connect with thousands of craftspeople & artists all across the UK, who teach their wondrous skills! We have a massive choice of creative in-person workshops, handmade art & craft kits, classes available "live online", downloadable online tutorials and a handcrafted shop offered by our 6,000+ community of independent makers & creative organisations. Our mission is to make that connection between UK artisans and those of us keen to experience the joy of practical and creative arts & learn! There is great satisfaction in being creative; making and doing things with our heads, hands & hearts - it's so good for us on many levels. Established in 2011 in Pembrokeshire, we are a family run business and the UK’s largest craft & art experience site; from glassblowing to blacksmithing, printmaking to pottery, sculpture to photography, oil painting to digital illustration, there is something for everyone! Our gift vouchers and cards make a unique and memorable present, redeemable against anything on the CraftCourses site. For our large community of over 6,000 UK based artisan makers & tutors, we offer an effective and friendly way to share your fascinating skills with the world, book & sell your courses, kits & 'makes' and earn yourself significant additional income. Teach with us - join the CraftCourses Makers Community! We are free to join, with no listing fees, we take a modest commission (the cheapest comparable rate we believe you will find) only when we deliver a fully paid up customer to you. In return we offer a highly effective marketplace for your craft & art courses & kits, a very secure booking platform, full refund & cancellation handling, bespoke cancellation policies, safety & protection for both Makers & Customers , excellent customer services (real live friendly & polite people answering our phone calls and emails!) and fun & engaging marketing via our social channels, newsletters & our solid search engine rankings.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

708 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde em 14 horas

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4,9

Todas as opiniões

(708)

326 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Company lack goodwill and understanding, wouldn’t recommend

Purchased as a gift for my mother, unfortunately she was unable to attend due to having the flu a few days prior. I was informed there is a strict 4 week cancellation period, with no option to reschedule or get a refund. I therefore intended to attend myself, however I hadn’t realised that when the date of the initial booking was changed by the organiser the time was changed also. The time was included in a new confirmation email but had never been highlighted as having altered. I was refused a refund or the opportunity to attend another date by Craft Courses. Very disappointed as £60 wasted for genuine reason, won’t be using this company again.

13 de dezembro de 2025
Opinião espontânea
logótipo da CraftCourses.com

Resposta da CraftCourses.com

We’re sorry to read this review and that, despite our best efforts to reach a resolution through our direct email correspondence, we have not been able to find an outcome that you felt was satisfactory. We do appreciate how disappointing it is to miss a course, particularly due to illness.

When your original booking date was changed several months in advance, an alternative date was agreed directly with the course provider. At that point, an updated booking confirmation email was issued confirming both the new course date and the start time. The tutor also emailed you directly to confirm your booking and session details. This information did not change thereafter and remained visible on your booking confirmation, booking summary online, within your message thread with the tutor, and in the automated 3-day reminder email sent before the course.

When you contacted the tutor to cancel the booking due to illness, this was with three days’ notice. As clearly outlined at the time of booking, the course is subject to a four-week cancellation policy. By that stage, the tutor had already scheduled staff and prepared materials, meaning a refund or reschedule was not possible at such short notice. At their goodwill and discretion, the tutor did offer for someone else to attend in your mother’s place, however this option was not taken up.

On the morning of the course, you contacted the tutor to query the start time, which they confirmed as being the same time detailed in the booking confirmation and reminder emails. The course then ran as scheduled, but you did not attend.

While we understand how disappointing it is to miss a course, both the tutor and CraftCourses acted in line with the booking information provided and the published terms. We did offer a goodwill voucher for 25% of the booking value, which was not accepted.

We hope it’s clear that this was an unfortunate situation in which the student was unable to attend. It does not reflect the quality of the experience or the care taken by either small business.

Classificada 5 em 5 estrelas

A fantastic course from start to…

A fantastic course from start to finish. There was a vast choice of materials and colours, which made it really easy to be creative and try something unique. Genevieve (the tutor) has extensive knowledge and explains everything clearly, while being personable and encouraging throughout. I learned so much and thoroughly enjoyed the experience - I’ll definitely be doing more courses with her in the future!

10 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Soap making workshop

It was my first time attending a soap-making workshop and I had a great experience. Louise was very kind and welcoming, and the workshop was enjoyable from start to finish. I loved every minute of it, and the freshly made food was a really nice touch. Highly recommended. Thank you so much Louise, looking forward to more workshops with you!

10 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Gift e-cards

Bought gift cards on Christmas morning and they were delivered to the emails within the hour. Very easy and quick!

25 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful Baubles

A fantastic experience making our Christmas bauble. Amazing tutoring from Chris to achieve a truly stunning bauble. Would highly recommend this unique experience would give more than 5 🌟!

20 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fabulous festive wreath making

What a fabulous start to the festive season! Welcoming and very helpful staff, with plenty of tea/coffee and homemade mince pies. The workshop was organised and very well-run. There was plenty of foliage to choose from when making the wreath, plus extra bits to add some festive bling! The team were always on hand to provide guidance when required, but they didn’t interfere. A really enjoyable couple of hours.

29 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely brilliant morning

Absolutely brilliant morning. Chris is a fabulous tutor who allows you to (almost)make your own mistakes so your creation is really yours. Unique bauble for the Christmas tree this year! Would thoroughly recommend.

13 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Glass Bauble Blowing Session

Family of 4, children age 17 & 11

We all thoroughly enjoyed our bauble blowing experience. Chris demonstrated and explained the process, then we each made own baubles with help and assistance where needed.
We're all thrilled with our beautiful baubles which we were able to bring home after our session.

I would thoroughly recommend this as a Christmas outing and will definitely consider booking again next year.

Thank you Chris and Grace

13 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Such a fantastic course

Such a fantastic course! I've been wanting to try glassblowing for so long and I'm so glad I finally did it! It was a great hands-on experience, got to make four different pieces; so you really get a a chance to get the hang of it!
Ricky was so lovely, he clearly explained every step, he also had model pieces we can follow. He's so knowledgeable and calm, it was just a great day, can't wait to try it again!

12 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

This was such a great experience

This was such a great experience. I left with new skills and am already thinking about how I can establish a small forge somewhere. I recommend this to anyone; very accessible, very fun, and Adam is a great tutor.

10 de dezembro de 2025
Opinião espontânea

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