3D-Drucker mit Scanner bestellt am 13.06.2026, bis das Gerät da war hat es, nach angeblichen Zustellproblemen, 6 Wochen gedauert. Wir sind ein Industrieunternehmen in einem Gewerbegebiet, da muss ke... Ver mais
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Achtung! Finger weg von diesem Unternehmen. Mails werden nicht beantwortet. Habe den Creality Scanner CR01 gekauft. Das Teil funktioniert überhaupt nicht. Geldzurück Garantie 14 Tage ist völlig wertlo... Ver mais
Lieferzeiten werden nicht eingehalten Kundendienst lügt einen an und macht versprechungen die nicht eingehalten werden und jeder Mitarbeiter sagt was anderes. Lieber bei dritten bestellen... Ver mais
A faulty installation was received, with a non-standard fault. Support responded very quickly, although the cause of the failure was found only the third time, but all repair parts were sent without p... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
This is our website: https://creality3d.shop/ All of our order numbers begin with CRD**** We are an official authorized dealer of the creality3d. We only sell it on Shopify and only responsible for the client who buys from us.
Informações de contacto
Estados Unidos da América
- service@creality3d.shop
- creality3d.shop
1,8
Mau
441 opiniões
Sem histórico recente de solicitação de opiniões
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Não respondeu a opiniões negativas
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As pessoas também visitaram
HIGHLY RECOMMEND
Extremely happy with all of the Creality printers I have. I have the Ender 3v2, Ender 5 pro and now I have the CV10s pro! Very easy to build and easy to operate!
24 de fevereiro de 2022
Opinião espontânea
Resposta da Creality3d
Dear Customer,
Good to hear from you ~
Thank you so much for your kind review !!!
Really appreciated for your like to our printer , once you get the key to play this printer , believing you will enjoy the printing ~~
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always be here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
Sent a 3d printer that will not work…
Sent a 3d printer that will not work been trying 4 weeks to sort send fake tracking numbers to me would not give this company you cash
23 de fevereiro de 2022
Resposta da Creality3d
Dear Customer,
Thank you for your review but we are sorry to hear that,
According to the order number you provided, your order cannot be found.
Our order number begins with CRDP/CREU/CRDN/CRF****; Not A20220124071327JW0OA
Could you please contact the seller you purchase directly, they will definitely help you solve the problem
Be safe!
Thank you and have a nice day.
Creality3d
J'ai commandé un kit direct drive pour…
J'ai commandé un kit direct drive pour une ender3 le 19/11/21 et je le reçois le 09/02/22 avec 11e de douane. Alors les échanges de mails on en oarle pas, ils s'en foutent royalement. Livraison annoncée en 7jrs sans frais de douane et on se retrouve avec totalement le contraire
A fuir absolument
9 de fevereiro de 2022
Opinião espontânea
Resposta da Creality3d
Dear Customer
We are sorry for any inconvenience caused to you .
After checked the correspondence mails with you and your order number,
Checked your order has been shipped on 10-Dec,2020, by DHL, but it was no updates from DHL after they picked up the parcel from 11-Dec, really sorry for ths happened to you.
After got confirmation from the DHL logistics center as we informed to you before , your parcel was pending because a lot of DHL stuffs at the logistics center has suffered from the COVID-19 and they have to suspend the parcel at that time and can not send the parcel to you in time, so really sorry for this big delay.
We totally understand your feeling here about this delay, to support you and we do not make you feel disappointed again for us.
As we informed you before in the correspondence with you, we already filed a claim to the shipping company but they still do not finish the investigation right now, but we still promised we will send you a new one if it still does not arrive at you before 20-Jan,2021, even the claim process need 7-8weeks to proceed.
But it seems you do not accept this offer we provided to you as there is why we are here, we totally understand you.
We know it is hard to get your trust in this special period, really wish you can wait one more week as we also need time to handle this case with DHL since our parcel has been shipped to you and not in our warehouse anymore, hope you can understand we never give up serving you in this special period.
So sorry for this, if you still accept our compensation we try to apply to you before, welcome you to get back to us at any time, we are here for you, we promise you.
Thank you and have a nice day.
Creality3d
No response from seller for…
No response from seller for cancellation. Generic response when questioned the duplicate charge. Gross gross gross business if it is even a business.
No no no no to this website
Creality3d.shop
1 de fevereiro de 2022
Resposta da Creality3d
Hello,
Thanks for your review but we are sorry to hear that,
So sorry that we can not find your order after checking your mail address, sorry.
This is our website:https://creality3d.shop/
May I know if you used your current ID or mail address to purchase from our site?
If you purchase it from our site, please kindly tell us the order number or the payment of this order record of our shop or confirmation mail?
Our order number begins with CRDP/CREU/CRDN/CRF****; Then I will check for you accordingly.
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
To whom it may concern
After quite searching for different this stuck my mind. I would like to clear one thing from this platform there customer support replies and deals with you every single matter what ever it is. Its fabulous thing to have an working great
29 de janeiro de 2022
Opinião espontânea
Resposta da Creality3d
Dear customer,
Thanks for leaving a review, and mentioning our Wonderful Customer Service, The team here at Creality3d is thrilled to hear such good feedback, and we hope to see you again soon.
Have a great day.
Creality3d. shop
Right out of The Box!
I purchased the Ender 3-S1 and it works great right out of the box. Runout sensor, bed leveling, dual drive, it's got it all... and it all works the first time. Also, no problems with the firmware. I couldn't be happier.
28 de janeiro de 2022
Opinião espontânea
Resposta da Creality3d
Dear Customer,
Good to hear from you ~
Thank you so much for your kind review !!!
Really appreciated for your like to our printer , once you get the key to play this printer , believing you will enjoy the printing ~~
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always be here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
Enfin reçu ce jour une bobine filament…
Enfin reçu ce jour une bobine filament commandée le 8 Décembre !!
Il m'en manque toujours une !!
19 de janeiro de 2022
Opinião espontânea
Okay printer, poor customer service and documentation
The printer I purchased is okay. I bought it on sale and for the quality is what to be expected for that price. The printer is missing a piece which they claim isn't needed anymore yet they provide the STL file for the part and the part is still shown in their manuals. There was no admission of fault of missing the piece or the willingness to send out the part. I've spotted one grammatical error with their Creality Slicer with my brief use of it but I don't see the point in telling them because I doubt they'd would listen. I wouldn't recommend going with them.
6 de janeiro de 2022
Resposta da Creality3d
Hello,
Thanks for your review but we are sorry to hear that,
So sorry that we can not find your order after checking your mail address, sorry.
This is our website:https://creality3d.shop/
May I know if you used your current ID or mail address to purchase from our site?
If you purchase it from our site, please kindly tell us the order number or the payment of this order record of our shop or confirmation mail?
Our order number begins with CRDP/CREU/CRDN/CRF****; Then I will check for you accordingly.
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
Commande livrée partiellement.
J'ai effectué une commande le 02/12/2021 pour une imprimante et deux bobines.
Imprimante livrée, puis 1 bobine livrée plus tard.
La 2ème n'a jamais été livrée.
Ender me répond en anglais que la commande est livrée dans ma boite aux lettres : or je n'ai pas de boite aux lettres !
Donc aucune garantie de livraison !
Je ne recommande pas ce site.
Suite à la publication de cet avis, le site sur lequel j'avais commandé à demandé mes coordonnées et j'ai été livré.
23 de dezembro de 2021
Opinião espontânea
Awful printers
Awful printers - I've had two. The first took about 3 weeks to get working, the second was so badly made and designed I didn't get a decent print out of it for 3 months and the process of getting it fixed was very painful. Quality control is terrible and customer service is virtually non-existent, they don't respond to all emails and their answers are incomplete and often wrong.
20 de dezembro de 2021
Resposta da Creality3d
Dear Customer,
Thank you for your review but we are sorry to hear that,
Sorry, we cannot find your purchase record on our website based on the information you provided, indicating that you have not purchased a printer from our website.
Our order number begins with CRDP/CREU/CRDN/CRF****;
And we found that your country is the United Kingdom. We sincerely hope that you can know that our website cannot be sent to the United Kingdom, so you are not the printer you bought from our website.
It is recommended that you contact the seller who purchased directly, I believe they can better help you,
Be safe !
Thank you and have a nice day.
Creality3d
Plutôt satisfait.
J'ai passé commande d'une Ender-5 le 26 novembre, que j'ai reçu le 10 décembre.
Le produit est bien neuf, emballer dans le carton officiel Creality.
Je n'ai pas reçu de confirmation de commande comme certains, mais j'ai fait une commande sans avoir créé de compte.(erreur)
J'ai donc contacté le vendeur qui m'a confirmé et transmis très rapidement mon numéro de suivi DHL.
Le colis a mis quelques jours avant de partir de leur entrepôt, mais le délai me semble tout à fait raisonnable compte tenu de la période et contexte actuel.
26 de novembro de 2021
Opinião espontânea
Resposta da Creality3d
Dear Customer,
Good to hear from you ~
Thank you so much for your kind review !!!
Really appreciated for your like to our printer , once you get the key to play this printer , believing you will enjoy the printing ~~
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always be here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
Hände weg
Hände weg - Da der bestellte Extruder nicht passte habe ich die Firma kontaktiert – die zuerst nichts von einer Rücknahme wissen wollte. Nach Drohung Pay Pal einzuschalten haben sie mir eine Adresse in Tschechien benannt – wohin ich die Ware schickte (sie auch nachweislich ankam).
Mir wurde mitgeteilt das ich mein Geld 3-5 Tage nach Ankunft der Ware zurückbekommen werde. Dann haben sie sich nicht mehr bei mir gemeldet – trotz zahlreicher Nachfragen.
Erst als ich Pay Pal kontaktierte meldeten sie sich wieder und meinten ich müsse nach China zurückschicken – konnte ich nicht mehr da der Extruder schon bei ihnen in Tschechin war.
Jetzt haben sie mein Geld und mein Gerät und melden sich nicht mehr!!!
Pay Pal meinte dann das sie mir da auch nicht helfen könnten – wo sich die Frage stellt wofür ich Pay Pal eigentlich noch brauche?
15 de dezembro de 2021
Opinião espontânea
Happy Student
My Grandson was setting up his 3D birthday gift but immediately had a problem. Initially thought that the belt was warped. Requested a new belt. Asked to send a video of the problem which was the best approach to determine if it was indeed the belt or something else. Upon viewing the video the Tech Team ask that the tension be tightened by adjusting the Y bracket with illustration on proper method for doing this procedure. Success !! The 3D printer is performing beautifully . Customer Service representative stayed with us until it was right and the Tech Team was spot on. Grandson's last statement - " it's a really good printer". :)
7 de dezembro de 2021
Opinião espontânea
Resposta da Creality3d
Dear Customer
Thank you for sharing your experience with us !!
We are so grateful to get your big support and satisfaction to our services !!!
Really appreciated for your like to our printer ~
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Thank you and have a nice day.
Creality3d
Honestly the best thing that has
Honestly the best thing that has ever happens to me wish to buy more printer from these guys live how the cr10 mini cane with Filament you can print with the cr10 mini has been the best of the best and price too.
I will be buying more in the future thank you Creality3d for the printer that I bought on Black Friday thank you <3
6 de dezembro de 2021
Opinião espontânea
Resposta da Creality3d
Dear customer,
Thanks for leaving a review, and mentioning our Wonderful Customer Service, The team here at Creality3d is thrilled to hear such good feedback, and we hope to see you again soon.
Have a great day.
Creality3d. shop
Very quick solving problem - the service team from Creality
The service team from Creality, react very quick. After sending my issue video, they send me via fast courier UPS for 5 days all parts, even from some parts two pieces.
They are very professional.
Thanks.
6 de dezembro de 2021
Opinião espontânea
Resposta da Creality3d
Dear Customer,
Thank you so much for your kind review !!!
Really appreciated for your like to our printer , we also submit your suggestion to our techs too ,once you get the key to play this printer , believing you will enjoy the printing ~~
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
Very quick reaction following a broken…
Very quick reaction following a broken piece sent for free.
And following a problem with the delivery, a new piece was sent again.
Very professional Thanks guys
22 de novembro de 2021
Opinião espontânea
Resposta da Creality3d
Dear Customer,
Thank you so much for your kind review !!!
Really appreciated for your like to our printer , we also submit your suggestion to our techs too ,once you get the key to play this printer , believing you will enjoy the printing ~~
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
Scam
Phone number doesn't work. Chat is unresponsive. The emails sent go unresponsive. When they reply to the email, it is a generic email. If you have been screwed and used paypal. You must contact PayPal immediately to dispute. The creality company will send out 2 emails. One stating what the crd # is and the other one stating that they can't refund due to it being shipped. Its the response that you will receive if you start asking questions. Read the bbb and other reviews and you know that it's true. Avoid this company by all means. You can't write a review on their website even if your a verified customer. The best option is to go through Amazon. It may cost more but you know your protected and you can return if unsatisfied and be able to write a review of your experience.
10 de novembro de 2021
Opinião espontânea
Resposta da Creality3d
Dear Ameen ,
Thanks for leaving a review but we are sorry to hear that
Please kindly note that we noticed the parcel was delivered to you on Nov 16, 2021, Sincerely hope you can understand, and please kindly refer to the below link of our after-sale policy:
https://creality3d.shop/pages/after-sale-returns
“We guarantee the 1-year warranty. We accept return within 14 days and replace within 14 days if any quality problems. If the customer finds non-human damage within one week after receiving the goods, we will send the replacement parts free of charge. ”
You sent an email at 1.32am on the 10th of November and our customer service officer Deb replied to your email at 12.06pm, sending you the tracking number of your parcel.
Normally, the estimated shipping time is about 3-7 business days after we ship the items out.
However, once the parcel has been shipped we will not be able to cancel the order. If you no longer require it, you can contact us upon receipt and we will return the parcel for you.
But, we have not received an email from you requesting the return of your parcel.
If you have any problems in the future, you can always contact us and we will still provide you with a one-year warranty
Be safe !
Thank you and have a nice day.
Creality3d
Creality3d gets 5 stars because their tech support is Awesome
Creality3d gets 5 stars because not only are the machines solid but the tech support is really good. Typically with fdm printing I find its usually some minor problem that's causing failures. However if you have several of those problems at once it's very challenging to get back up and running again. Creatity3d support did a good job working me through each issues. The problems all started after I fried my original motherboard (was trying to reposition the binder clip while the machine was on - not my brightest moment). After replacing the hot plate & motherboard, things got hard when I needed to change the firmware on the silent motherboard, any firmware I tried gave me problems, before I gave up I decided to try Tech support, I'm glad I did. Tech Support got me the correct firmware, helped me with a reverse extruding problem, under extrusion problem, and identified that leveling was needed. All of this was not easy, to solve these problems still took lots of due diligence on my part. Creality3d quickly Identified a clog in the hot end, I followed the procedure they showed in a video to clean the area between the back of the nozzle and tube. After cleaning that area I did a test print and noticed under extrusion occurring later on during the print. So I assumed that the clog is major, luckily I had a spare hotend set so I swapped it out and finally had a consistent flow of filament. My under extrusion problem was finally fixed by increasing the number of E-steps by a lot . Both of these solutions was not given to me by Creality3d but they did a great job steering me toward these solutions.
22 de setembro de 2021
Opinião espontânea
Resposta da Creality3d
Dear Customer,
Thank you so much for sharing your experience with us here ~
Really appreciate your positive review to us and your like to our printer!!
We are so happy to get your kind understanding and support here !!
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
These positive feedbacks are just…
These positive feedbacks are just created by them. Tell me, what shop in the EU charges you for sending a part that you have to replace on your own?? These feedbacks, where a happy customer writes, that it costs only 8 dollars or euro. Come on?! Could you trustpilot seek a little more detailed, who is uploading reviews?
8 de setembro de 2021
Opinião espontânea
Resposta da Creality3d
Dear Dawid,
Thanks for leaving a review but we are sorry to hear that
Please kindly note that we noticed the parcel was delivered to you on March 05, 2021, Sincerely hope you can understand, and please kindly refer to the below link of our after-sale policy:
https://creality3d.shop/pages/after-sale-returns
“We guarantee the 1-year warranty. We accept return within 14 days and replace within 14 days if any quality problems. If the customer finds non-human damage within one week after receiving the goods, we will send the replacement parts free of charge. After one week, the customer has to bear the shipping cost of the replacement parts.”
Actually, our replacement parts are sent directly to us by the factory, and then we will send it to you after it arrives at our warehouse.
I hope you can know that the cost of these accessories is much higher than the transportation cost, And our replacement parts are shipped from our China warehouses, and we have already covered part of the freight for you，
Be safe !
Thank you and have a nice day.
Creality3d
Long but successful troubleshooting
My Creality CR10s Pro V2 started having Z axis motor trouble after a couple weeks of working just fine. Across the next 8 months or so, Creality CS agents worked with me via email to isolate the problem and correct it. I purchased new spacers and a motor on my own, and they provided a new motherboard and z-axis wiring. While it took a very long time, they did fix the problem. I'm pleased with the service I received.
3 de setembro de 2021
Opinião espontânea
Resposta da Creality3d
Dear Customer,
Thank you so much for your kind review !!!
Really appreciated for your like to our printer , we also submit your suggestion to our techs too ,once you get the key to play this printer , believing you will enjoy the printing ~~
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
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