Hello Denise,
Thank you for taking time to review our program,
I wish you had contacted us about your issues, as the welcome packet is sent straight to your email, so must have landed in your junk/spam folder. It has a step-by-step instructional video as well as extra informational brochures that helps you get started with the program. The program actually provides you with BOTH INCI and trade/brand names of materials, as different suppliers call their materials by either the INCI, or a trade/brand name. So the program actually lists both, so that you know what you are looking for even if the supplier uses its INCI or brand/trade name. This information is provided with every ingredient selection, along with a description of every ingredient so you can make your choices and substitute one for another if you want. In fact, the main purpose of the program is to provide you with choices, so you can pick the ingredient you want to use and can source readily from your suppliers – and they are all listed using both INCI and trade/brand names to make it easy to select and substitute if you can’t source certain materials. You can email us at any time throughout your subscription if you are having issues using the program or need assistance, so I am not sure why you found it hard to get help. Perhaps our email replies also went to your junk/spam folder? We have a dedicated Cosmetic Chemist there to support subscribers, and there are hundreds of choices of materials so you can pick and choose what you can source locally in your formulas. Our videos (on youtube and the website: https://createcosmeticformulas.com/FREEFORMULAS-VIDEOS-BLOG/FREEFORMULAS-VIDEOS-BLOG-448/ ) also show the INCI names are used throughout the program. Please email us: info@createcosmeticformulas.com and please check your junk/spam folder as always reply and support our subscribers.
Create Cosmetic Formulas.