Unreliable
I’m extremely disappointed with the way this company handled our project. When we first initiated the job, there was no mention of any concerns or limitations, and communication was almost nonexistent after the initial discussion. The only update I ever received (only after I reached out) was a simple change from a fabric roof to a metal one.
At no point did anyone bring up issues with the project’s height or other parameters until after they had already caused major delays and forced me to miss my original timeline. Even after corporate graciously extended the deadline, the company is just now raising concerns that should have been addressed at the start.
This lack of planning, communication, and accountability left me questioning the professionalism and reliability. I would strongly caution anyone considering using this company for critical or time-sensitive work.
Resposta da Creative Creational Systems, Inc.
Thank you for sharing this feedback and expressing your concerns. We sincerely apologize for the frustration caused by communication gaps and the delays on your project.
It’s clear we did not meet the level of transparency or responsiveness we strive for, especially regarding critical updates and project parameters.
Your points about planning and ongoing updates are important, and we take full responsibility for the impact these issues had on your timeline. We are currently reviewing our internal processes to identify where breakdowns occurred, and we will be implementing improvements to ensure clearer communication and earlier disclosure of project constraints in the future.
If you are open to it, we would welcome a chance to discuss your experience further and work toward a resolution. Please contact Angela directly at proposals@creativeintranet.com or (279) 239-4719 at your convenience. Your input will help us improve and ensure this situation is not repeated.