CreeperHost Opiniões 190

Resposta da CreeperHost

5/02/2026

Thank you so much for taking the time to leave this, it really means a lot.

We are genuinely glad to hear the servers held up even under some intense use, and that your support experience matched what we aim for. Aaron has been part of CreeperHost for years and is absolutely core to how we operate. He, like the rest of the team, cares deeply about fixing problems properly rather than just ticking boxes, and it is great to see that come through in real experiences like this.

A 12 minute ticket turnaround is always nice to see, but more importantly we are happy it was handled clearly and kindly. That is exactly the standard we try to hold ourselves to.

Thanks again for trusting us with your server, and for sharing such thoughtful feedback.

Resposta da CreeperHost

5/02/2026

Sorry to hear things did not work out as expected.

We have checked our systems and do not have any support tickets, messages, or Discord conversations from you. Unfortunately, we had no way of knowing that something was not working, or even which game or service you were referring to. Trustpilot reviews are not linked to customer accounts, so we cannot identify or troubleshoot anything from this review alone.

If something isn't working, we genuinely want to fix it. Most issues are game or setup-specific and are usually quick wins once our support team can see what you are running.

Support is available directly inside CreeperPanel by clicking Support in the left navigation, or via our Discord. You will see the Discord join link on the page shown when you log in to CreeperPanel.

If you are still having trouble, please reach out through one of those channels and reference this review. We will happily take a proper look and get things moving.

Resposta da CreeperHost

5/02/2026

Thanks for the great review and for sticking with us for so long, that kind of long term trust really does mean a lot.

We are glad to hear the servers and support have consistently done what you needed, especially for those last minute “let’s spin something up tonight” moments. That fast time to play is exactly what we build around.

We also completely get the bursty nature of playing with friends. Groups move on, interest dips, then suddenly everyone wants to jump back in again. That is actually why we built Save Your World. When a service stops, we automatically package up and email your world data and keep it stored for roughly three times the length of the service period. For a monthly server, that is about 90 days. It means you can step away without worrying about losing progress, then pick things back up later if the group returns.

Our focus is on high end hardware and real support rather than cutting corners, but we try to make that flexibility painless when plans change.

Thanks again for the honest feedback, and we will be here when the next game night happens.

Resposta da CreeperHost

5/02/2026

We will take that win 😄

Really glad to hear everything has been smooth so far. We spend a lot of time obsessing over the little things so setting up a server feels easy rather than like a boss fight.

Resposta da CreeperHost

5/02/2026

Thanks for the kind words about the team. Hearing that our support is the main reason you continue with us is exactly what we aim for, alongside running game servers on high-end hardware that prioritises stability and performance.

You are also right to mention the website and control panel performance. Around the time of this review, two backend issues happened to overlap. One was a brief hardware fault within our Kubernetes cluster, during which we temporarily scaled back some non-essential services to keep everything running smoothly.

The other was during the rollout of SaveGuard, a zero-cost feature we have added across all games that keeps automatic hourly snapshots of save game data. During that rollout we identified an unexpected request pattern that caused intermittent backend load. Our monitoring picked it up and we investigated and resolved it as quickly as possible.

This only affected website and control panel responsiveness. Game servers themselves were not impacted and continued running normally.

Everything has since been stabilised, SaveGuard is running as intended, and additional safeguards are now in place to prevent similar behaviour going forward.

Thanks again for the balanced feedback and for sticking with CreeperHost.

Resposta da CreeperHost

5/02/2026

Thank you for taking the time to leave a review. We really appreciate it.

As the saying goes, "Ende gut, alles gut."
If things end well, everything is good.

We are glad we were able to help quickly, and we are always here if you need us again.

Resposta da CreeperHost

5/02/2026

Fast replies, problems solved, happy days 😄

Really glad that was your experience. That is exactly how we try to run things.

Thanks for choosing CreeperHost.

Resposta da CreeperHost

8/12/2025

Thank you for your review. I am sorry for the trouble you experienced.

Earlier this year, we retired the option to request the old cold storage system, although the backend for it was still running for older services. Your service went through one of the last remaining places where that option was still visible. The request was accepted, but it did not complete or record your server’s identifier in our cold storage database, so the system did not notify us that the job had failed.

When your service ended on 19 August 2025, our newer backup system sent you an email containing a world download link. This link remained available until 17 November 2025. This newer system no longer requires any customer action and automatically provides a copy of your world with a 90-day download window. It was designed specifically to avoid the kinds of problems that the legacy system could occasionally cause.

Because the cold storage request did not complete and the server identifier was never recorded, and because the DNS entry was later replaced when a new service with the same name was created, we were not able to trace your old server back to any stored data, even within our own internal backups.

We refunded the cold storage charge, but I would welcome the chance to offer a more complete resolution. If you contact us through your support ticket or via help@creeper.host, I will handle this personally.

Thank you again for raising this.

Resposta da CreeperHost

8/12/2025

Thank you for the lovely review. We are really glad to hear that setting up Vintage Story and installing mods felt easy.
Your point about clearer UI feedback for mod installs is very helpful.
Great to hear the permissions system helped too. Thanks again for choosing CreeperHost.

Resposta da CreeperHost

8/12/2025

Thank you for taking the time to leave a review. We really appreciate the kind words. Fast and friendly support is something we work hard on every day, so it is great to hear that it shows.

Resposta da CreeperHost

8/12/2025

Thank you for the fantastic feedback. We are very happy to hear that your server has been stable and that MineTogether support has been helpful. The team always tries to respond quickly and it means a lot to see that recognised.

Resposta da CreeperHost

8/12/2025

We are glad to hear that your server was quick to set up and that the performance and uptime have been solid for you.

We appreciate the note about pricing. We run a very broad range of hardware tiers, and we recently introduced a lower-cost Eco range for customers who prefer something more budget-friendly. It may be worth a look if you ever need another server.

Resposta da CreeperHost

8/12/2025

Thank you for sharing your experience. We are pleased to hear that our response time and support team were able to solve your issue quickly. Friendly and effective help is exactly what we aim for.

Resposta da CreeperHost

8/12/2025

Thank you for being with us for so many years and for taking the time to write such a kind review. It really means a lot to the whole team. We are proud to have supported your servers since 2014 and we appreciate you continuing to return to us whenever you need a host.

Thank you for being part of our community.

Resposta da CreeperHost

6/10/2025

Sydney was selected on order, but as the page explains, if a location is full at the time of deployment, the system automatically uses the next closest with space. In this case, Auckland.

If Sydney becomes available again, you can migrate across from the panel. It's completely free and takes just a few clicks. No need to start over or lose any data.

There's also a refund option available directly from the support menu in the panel. No need to contact us or wait, it's instant.

Your ticket came in during the shift handover between our AU and UK staff, so there was a delay in it being seen. We responded as soon as it was picked up.

Let us know if there's anything else we can help with.

Resposta da CreeperHost

4/10/2025

Thanks for the stars and the heads-up!

“Random server closing” is a bit of a mystery boss without clues. We did have a blip for a small group in Los Angeles right after a hardware upgrade a few days ago; beyond that, there have been no outages on our side for the last few months.

Help us speedrun the fix; pop a ticket in with:
server name + region
when it happened (rough time is fine)
what you saw (closed, restart, timeouts)


We’ll dig the logs, bonk the gremlin, and get you smooth again.