Crocs Australia Opiniões 188

TrustScore: 1 em 5

1,2

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Classificada 1 em 5 estrelas

My husband and I love Crocs, we pretty much wear them every single day, and they have almost worn out, so I ordered my 2nd pair online yesterday, but I accidentally put the wrong address on, I co... Ver mais

Classificada 1 em 5 estrelas

I have ordered from the Crocs website multiple times, and most of the time, my orders do not even go through properly. On the one occasion the order finally went through, I received a confir... Ver mais

Classificada 1 em 5 estrelas

Crocs Australia has some of the worst customer service I’ve encountered. They cancelled my items twice with no email or alert. They won't even process your refund automatically; you have to chase them... Ver mais

Classificada 1 em 5 estrelas

Ordering online, I had zero correspondence from the company for 3 weeks. When I rang to find out whats happening - Crocs advised there was no stock ( when were they going to tell me??). 6 weeks later... Ver mais

Informações sobre a empresa

  1. Loja de calçado
  2. Loja de roupa

Informação fornecida por diversas fontes externas

Shop the Crocs™ Australia official website for the biggest selection of casual shoes, sandals & more. Free Shipping over $50.


Informações de contacto

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Muito mau

TrustScore: 1 em 5

188 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

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Classificada 4 em 5 estrelas

Almost perfect!

I am a huge fan of the " flip flops" or thongs as we call them in Australia. I started with the Flips and was instantly addicted. I was very upset when they disappeared for a long time but am relieved to see them back. I agree though with some other reviewers that the returns policy could be a bit more flexible.

25 de setembro de 2016
Opinião espontânea
Classificada 4 em 5 estrelas

Love our Crocs

All the family - of 4 - love crocs. We have been wearing them for about 10 years. Love all the new styles, although ordering online, sizes can be a bit of a problem. Different styles have different fitting and size variations. Not sure how you can fix this issue. No problem with returning except for the return cost. Wish all the stores stocked crocs! Great shoes!

24 de setembro de 2016
Opinião espontânea
Classificada 3 em 5 estrelas

Need half sizes

I've found the delivery and returns to work well, however for fitted shoes they really need to do half sizes. There is so much stock that I want to wear but don't fit.

24 de setembro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

great product

Love Crocs. Miss being able to go in store but online service is excellent and products arrive promptly.

24 de setembro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Walking on air

The four pairs we have bought have all proved to be very comfortable and all three deliveries were extremely prompt.

24 de setembro de 2016
Opinião espontânea
Classificada 4 em 5 estrelas

Great product & online service 'but' sizing, there are issues

Reading the Reviews, mine are in the same/similar viewpoint.
*Been wearing Crocs for 8+ years & the quality & service has never faltered. Love the comfort, lightness & surprising excellent orthopedics. Range of products always increasing/improving. "But, as expressed in most of the Reviews, 'Sizing' has it's issues. Eg: My Clog style size is (8) & I ordered a pair of Loafers = couldn't get my foot into it = Fantastic service (as always) from Stefan (C/Svce) - returned & re-ordered size (9) & (10) = both didn't fit 'my' feet = too big = returned &, so ordered different.- NB: I emphasize 'my' feet, because we are all different = the next person possibly may have no issues with the nine or ten :) ** I feel strongly, that although it means more Inventory, having a "Half" size available, in the 'Sneaker' &/or narrower style, = much less costly, than the Labour & returns costs....The majority of Crocs' purchasing, is done on the Net., so this issue will continue. Cheers 'luv my Crocs :)TA.

24 de setembro de 2016
Opinião espontânea
Classificada 4 em 5 estrelas

Sizing between styles is inconsistent

Love the classics and my wife is a fan of the captoe flats. Ordering is easy/delivery fast.....But. ordered my usual size 12 in sneaker type shoes and Breck boots only to find them a little tight (my son loved them and now gets his crocs online) so for other styles its a one size up try on with possible return.
Fatphil Grantville.

24 de setembro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent product, Great Company, I always trust them & always happy

I've had excellent customer service from Crocs Australia, always felt safe to use my credit card. Have had a problem with 1 pair of shoes, and customer service sorted that out quickly and easily.

I discovered Crocs 6 months ago, and will no longer wear anything else. Shopping centers are too big and floors too hard to wear normal shoes all day shopping, my legs would ache all night. When I wear crocs, I can enjoy shopping and my feet and legs are comfortable.

Some of their designs are a bit ugly, so just go for the prettier ones. I watch their site every now and then to see if a pretty new design has come out.

23 de setembro de 2016
Opinião espontânea
Classificada 4 em 5 estrelas

Great Thongs for the beach.

I love their thongs, they are great for the beach , they last a long time and noting on them to rot with the water and sand, only fault I had was once I ordered a different style to what I normally do and they are a smaller make than the others so they didnt fit , I gave them to my daughter, so watch sizes, They are not all the same.

23 de setembro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Service

I slipped and both crocs broke at the time, I contacted crocs customer service Stefan who was very helpful and arranged for them to be replaced. The service we received from Stefan was excellent and nothing was a problem. Thanks Crocs and we would recommend your product to anyone.

22 de setembro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

I bought 3 pairs of crocs (duet max). One pair tore up the side when I slipped on a hill. I emailed crocs, and they were happy to send me another pair for free! Thanks to Stefan @crocs customer service.

21 de setembro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Replacement of crocs

6 months after ordering a pair of crocs and not being able to wear them as they were too big , I checked the size on the bottom and found they were a size bigger than I had ordered.!
Crocs have agreed to replace them for me after all this time as they found it was a packing mistake.
Thank you to Antonette who has been very helpful and prompt with handling this for me.
I'm a fan of Crocs Australia. 👍

9 de setembro de 2016
Opinião espontânea
Classificada 1 em 5 estrelas

Returns

I am appalled, after waiting over 6 weeks since my return, still no refund. Rang the company, was told my paypal account had expired and they couldn't do a refund. My paypal has not expired just a lame excuse to cover their inefficiencies. Asked why I hadn't been contacted more lame excuses. Will think twice before buying from them in the future.

16 de fevereiro de 2016
Opinião espontânea
logótipo da Crocs Australia

Resposta da Crocs Australia

Dear rainbow,

We do thank you for your feedback and we sincerely hope this matter has not caused to much trouble your way.

To further assist with this predicament, I will be more than happy to provide you with a call at your best convenience.
If you do accept, are you able to email your best contact number and time frame to the below address?
customerservice_au@crocs.com

Once again, sincerest apologies for any unnecessary trouble created.

Kindest Regards,
Crocs Australia team.

Classificada 5 em 5 estrelas

Leigh Wedges

I am an avid fan of the Leigh Wedge, so much so that I have over 20 pairs of different coloured leigh wedges! I am constantly getting complements on my shoes and buy them to match an outfit. If I can't find a colour to match an outfit, i just buy the oatmeal coloured ones and get fabric pens and colour them myself.
When I was living in Singapore, I needed a shoe that would be comfortable for me to walk around in and the leigh wedge was the one. Now that I live on the sunny coast of qld I still try and walk everywhere and the Leigh Wedge is my go to shoe! Yesterday I walked 7kms in them and not once did my feet feel tired or sore.
I highly recommend the Leigh Wedge!
To me it is the perfect shoe!

16 de janeiro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Great products

I have purchased a number of products from Crocs and they have always been as described. They are comfy and long wearing. Emails received when items are on special have encouraged me to buy more products. Delivery time is excellent and has always been within 2-3 days of ordering. The only negative is that although I am buying from an Australian site, the billing is from overseas and incurs an overseas transaction fee on my Visa card. I now know to bear this in mind when buying things from Crocs.

15 de janeiro de 2016
Opinião espontânea
logótipo da Crocs Australia

Resposta da Crocs Australia

Thank you Marie for your comment!

Please note that we have changed our payment system - all transactions are now processed through ANZ Bank, in Australia. No overseas charges will occur.
Please also note that you can use PayPal Australia - no overseas charges there either.

Thank you again for being a loyal Crocs customer.
Damien.
Crocs Australia team.

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