Crosstown Opiniões 

755
•
TrustScore: 3.5 em 5

3,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Very disappointed as my doughnuts were supposed to be delivered yesterday from 7am to 2pm. They did not arrive. Sent two emails yet no answer. About to send my third. Phone number on website is not in... Ver mais

Classificada 5 em 5 estrelas

Delicious donuts as always from Crosstown, i brought a box of 6 as a ‘thank you for having me’ visit to friends and they were very well received/devoured! Very easy to order ahead on the website for c... Ver mais

Classificada 1 em 5 estrelas

Very disappointed based on previous experiences, turned up in an unbranded box had been bashed about and the Donuts inside stale and dry, complained and got a second box exactly the same. What a shame... Ver mais

Classificada 5 em 5 estrelas

My partner has an egg allergy and we struggled to find bakers that cater for allergies. We have crosstown regularly and found out they do tiered doughnuts, so this is as a non brainer for our wedding.... Ver mais

Informações sobre a empresa

  1. Loja de donuts
  2. Coffee Shop
  3. Fornecedor de Alimentos e Bebidas
  4. Gelataria
  5. Loja de chocolates
  6. Padaria

Sobre Crosstown

Escrito pela empresa

DOUGHNUTS COOKIES ICE CREAM CHOCOLATE CORPORATE EVENTS

Crosstown is an award-winning scratch bakery. We roll our dough by hand.

We make all of our jams, compotes, fillings, glazes and toppings in-house, fresh every day, using the finest ingredients we can find to deliver real, honest flavour.

It’s a lot of extra work, but we believe the results speak for themselves.

Quality should never be compromised no matter the quantity, although both can exist at the same time.

We think our doughnuts pair perfectly to specialty coffee, which is why we serve them together where we can.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

755 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,3

Todas as opiniões

(755)

28 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

The best donuts

The best donuts !

Easy to order the evening before and delivery came first thing the following morning. Really pleased they have a vegan donuts.. ! My only wish is that all the donuts were vegan.

25 de julho de 2023
Classificada 5 em 5 estrelas

Delicious donut tower for wedding

We had a Crosstown doughnut tower at our wedding rather than a cake and our guests loved it! Darcie was super helpful during the organising process and Crosstown delivered a really delicious range of doughnuts. Thanks again!

31 de maio de 2023
Classificada 2 em 5 estrelas

Disappointing!

I always loved Crosstown since it was introduced to me. I ordered few times and never had any issues until my wedding day when they missed the tier stand for the doughnut tower. I cannot believe how much chasing and waiting I had to do just to get refund for the stand. It’s a shame that I no longer feel comfortable in ordering from Crosstown anymore.

10 de junho de 2023
logótipo da Crosstown

Resposta da Crosstown

Hi Jamuna,

Thank you for leaving this review, we truly do appreciate all feedback.

I am sorry you had a less than desirable experience with us especially on your wedding day. This should not have been the case. I know you discussed this with members of our team, and I am sorry for the delay, but if you do wish to discuss this further, please contact me at customerservice@crosstown.co.uk.

I am sorry again for this experience. I hope we can welcome you back sometime in the future.

Best wishes,
Eriik

Classificada 5 em 5 estrelas

Very nice event!

Everything was great! All the people who attended our event enjoyed the ice cream, doughnuts, and shakes! Peter, the driver and main helper was amazing! He made the event very smooth and helped us when we needed

7 de julho de 2023
Classificada 3 em 5 estrelas

Disappointing compared to what I've had from Crosstown before

Ordered a doughnut and cookie selection box for deliver. 5 of the 6 items were vegan which I thought was a little odd given this was not a vegan box. The texture of the doughnuts was a little chewy compared to what I've had from Crosstown before - not sure if this was because they were vegan or due to transport, or they were just a little stale

4 de julho de 2023
logótipo da Crosstown

Resposta da Crosstown

Hi Laura,

Thank you for reaching out to us. I am so sorry to hear that this experience you had with Crosstown was not the same as it has been in the past. We strive to make the experience better than the last, and I am saddened to hear in this scenario it was not the case.

Crosstown is set apart from other high street or supermarket doughnut brands by the premium quality ingredients that we use, as well as the hand crafted nature of our treats. Every doughnut, glaze and compote is freshly made each day, by a member of our fabulous scratch bakery team, at our site in Battersea. They tend to have a slightly different texture from most other doughnuts, due to the signature Sourdough base for which we are famous. This tends to offer a weightier, more bread like finish, which could have been the reason they weren't quite what you were expecting. I'm sure it will be incredibly disappointing for our team of lovely bakers to hear that the product crafted by themselves, for you, was not enjoyed, but will forward this feedback onto the bakery team for their review.

I would be happy to discuss the ingredients and vegan side of things if you wanted to reach out and continue this conversation via email. Please reach me at customerservice@crosstown.co.uk.

I hope we can welcome you back soon!

Best wishes,
Erik

Classificada 5 em 5 estrelas

Crosstown were amazing!

Crosstown were amazing! They were one of the caterers at our 2023 Commemoration Ball at Oriel College, Oxford. As advised by the Crosstown team, we ordered the dough bites which were the perfect size for guests to enjoy as well as mitigating food waste. All the dough bites were delicious, the team were friendly and prompt, the marquee looked very professional and everything ran smoothly. Would highly recommend for big events!

23 de junho de 2023
Classificada 1 em 5 estrelas

I placed an online order after trying to…

I placed an online order after trying to grab some doughnuts from the Fenchurch street store without luck, as they said they were fully sold out at 2.30pm (while they are open until 5pm). The outcome of the order was a similarly big disappointment: I could place the order for pickup, I was charged, but an hour later, I got a phone call to let me know they ran out of doughnuts. Then I received an email that my order was successfully fulfilled. I love Crosstown doughnuts, but apparently, there are serious issues across their stores and even the online shop. I hope they read these reviews and take the necessary steps and hopefully they can regain my trust sometime in the future...

29 de junho de 2023
logótipo da Crosstown

Resposta da Crosstown

Hi Zoltan,

Thank you for taking the time to send us some feedback, we really do appreciate it.

I am sorry to hear that you had an unfortunate experience with our online ordering system, as well as in shops over the weekend. Due to the festivities on Saturday, I know a lot of our central shops were extremely busy, and difficult to keep the products on the shelves (which is never a bad thing, except when trying to make an order).

I would love to look into this further for you Zoltan, and discuss the app issues you experienced. Would love to get this rectified for you as soon as possible, and get you a tasty treat again soon. Please email me at customerservice@crosstown.co.uk to discuss these issues further, and I will be happy to reach out to our technical support team for further assistance.

I look forward to hearing from you soon! I hope you have a lovely rest of your day!

Cheers,
Erik

Classificada 3 em 5 estrelas

Did not deliver on the date promised

Did not deliver on the date promised. Delivery ended up being the following day, and only with the help of the delivery company, not you!
Apparently, the doughnuts were delicious, though.

20 de junho de 2023
logótipo da Crosstown

Resposta da Crosstown

Hi Pete,

Thank you for reaching out to us and leaving this review. I am so terribly sorry to hear that your recent delivery was not made on the correct date and you were not notified from us. We would love to be able to use our in house delivery team to safely delivery all orders, but unfortunately we are unable to do so. We rely on external couriers to delivery our national orders, and most of the time are extremely reliable, but unfortunately with this, there must have been some miscommunication that your order was not successfully delivered on the correct date, and that I am extremely sorry!

I would love to discuss this further with you, and have this rectified as soon as possible. If you can reach out to us at customerservice@crosstown.co.uk, I would love to help!

Best wishes,
Erik

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