Crown & Canvas Coffee Co Opiniões 

32
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Jake and team at Crown & Canvas have become my default coffee roaster. Excellent coffees with accurate tasting notes and consistent quality, at reasonable prices. If anything goes wrong they will fix... Ver mais

Classificada 1 em 5 estrelas

I ordered 2 bags of coffee on Dec 1. For Christmas. No shipping notification but as delivery was 12.95 I assumed it would be a tracked courier. When it still hadn't arrived I contacted them by email t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent quality coffee, quick delivery, consistency, I'm a repeat customer and as long as C&C maintain their standards I'll continue to be a repeat customer. I try other artisan roasters but I alway... Ver mais

Classificada 5 em 5 estrelas

Coffee didn’t turn up. Email to the guys and new coffee sent out 1st class with an email to apologise despite it being the fault of the courier. You can judge a company on its response to proble... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Torrefação de café

Escrito pela empresa

Independently owned and operated since 2019, Crown & Canvas Coffee Co specialize in creating handcrafted artisan specialty coffee for Wholesale & Retail. With a mission to build connections and relationships through coffee, we work hard to build a consistently unique coffee offering throughout the year of rotating Single Origin coffees, and staple Espresso Blends, to suit the evolving needs of independent coffee shops, cafes, restaurants and hospitality businesses.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

32 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,3

Todas as opiniões

(32)

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Classificada 1 em 5 estrelas

Coffee no show

I ordered 2 bags of coffee on Dec 1. For Christmas. No shipping notification but as delivery was 12.95 I assumed it would be a tracked courier. When it still hadn't arrived I contacted them by email to be told it couldn't be tracked and must be caught up in ferry problem that happened 2 weeks ago. To basically wait. Still no sign of it.

26 de dezembro de 2024
logótipo da Crown & Canvas Coffee Co

Resposta da Crown & Canvas Coffee Co

Hi Sheila - I'm sorry to hear that your parcel didnt arrive in time for Christmas. - A few things I think we should mention in our response for complete transparency, you did order on the 1st, and it was shipped to the Republic of Ireland on an international service within a few days of the order, but we were only notified by you on the 19th of December that it hadn't arrived as you stated in your email you had forgotten you even ordered it, which left us less than 3 working days to resolve the issue which as you can understand isn't really possible at that point so close to Christmas with services being suspended by couriers & massive delays, the only option we had was to cross our fingers and hope your already dispatched parcel arrives within time as its already been shipped. As always over Christmas, courier services are delayed massively, especially international services, until you just mentioned it in your review above we weren't even aware there was a ferry problem, we actually explained it was simply Royal Mail delays, never mentioned a ferry.

I'm sorry again that your parcel didnt arrive in time as we did the best we could to get all Christmas shipments out in time but somethings are simply out of our control, we've refunded you in full for your order, and hope the parcel we shipped arrives within the next few days.

Have a great new year.

Classificada 5 em 5 estrelas

Excellent quality coffee

Excellent quality coffee, quick delivery, consistency, I'm a repeat customer and as long as C&C maintain their standards I'll continue to be a repeat customer. I try other artisan roasters but I always come back to C&C, their First Light espresso blend is tasty and so moreish and it's really easy to pull a consistently excellent shot with it. I get a kilo of this and I'm still annoyed when I finish it, I just don't tire of it like I do other blends. No idea how they do it some kind of coffee voodoo probably.

8 de outubro de 2024
Classificada 5 em 5 estrelas

Great stuff

Great, local business to myself. I have become a coffee snob in my old(ish) age and this is the best coffee in Staffordshire in my opinion!

10 de outubro de 2023
Classificada 5 em 5 estrelas

Great coffee, great service

Jake and team at Crown & Canvas have become my default coffee roaster. Excellent coffees with accurate tasting notes and consistent quality, at reasonable prices. If anything goes wrong they will fix it and treat you as a person, not just "an order". Thank you!

25 de julho de 2023
Classificada 3 em 5 estrelas

Great coffee but slow service

Great coffee, at one of the the higher price points in the country. Happy to pay for quality, though in my opinion despatch is unreasonably slow and regrettably when purchasing a luxury product like this I expect better service, or at least transparency when placing my order. Sadly it will be my last purchase. Nothing against the company, but I hope they can be more open/realistic about despatch and delivery with future customers. The coffee is nice, so keep up the good work.

5 de junho de 2023
Classificada 5 em 5 estrelas

Jake's coffee is always of great…

Jake's coffee is always of great quality. The single origin coffees are delightful. I also regularly buy the decaf blend because it is a refeshing and tasty drink.

17 de maio de 2023
logótipo da Crown & Canvas Coffee Co

Resposta da Crown & Canvas Coffee Co

Thank you David! - Really appreciate the kind review!

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