Crown Relocations Opiniões 1078

I recently used Crown Shipping to move my belongings from New Zealand to Italy during what was already a very stressful and emotional time. From start to finish, their service was outstanding.

The team handled everything with great professionalism — from collecting my boxes to the final delivery — making the entire process feel smooth and worry-free. What really stood out was their communication: they kept me updated every step of the way, which gave me real peace of mind.

Relocating internationally can be overwhelming, but Crown Shipping made it so much easier for me. I’m genuinely grateful for how seamless they made the experience and would highly recommend them to anyone planning an international move.

An absolutely smooth operation, right from requesting a quote to unloading the truck over 1500 kms further on. Helpful, clear and prompt communication at every point, including the video assessment and an especially patient and in-touch Moving Manager.

The packers, pick-up driver, and end-stage driver and lad unloading were all cheerful, pleasant, cooperative and professional. Alot can be learned about a company from the attitude of the workers and they all appeared happy in their roles.

I turned to online to find a moving company and it was Crown's online presentation that persuaded me to call. I would recommend them to anyone contemplating moving and it is Crown I would call if I ever need another move. Thank you Crown.

More impressive

Edward, John and Adam were amazing packing all our stuffs. They were professional, efficient and very careful with all of our belongings. They made the process so smooth. Also so friendly. Highly recommend Crown 😊.

Crown Mobility is a worldclass provider for relocations, my experience with them is very smooth and very organised. They arrange every thing for me specially packing and shipping boxes including delivery at my home rental in Kalgoorlie Australia.

The Auckland and Christchurch teams have been great. From the initial quote in February 2025, changing dates at our end, eventual pickup up in September 2025, storage until delivery in April 2026. Our home contents have been well looked after and safely arrived in their forever home. Satisfied customers. special shout out at this time to Bryce and Josh for a smooth easy delivery. I'd give a should out to the Auckland pick up crew too but it's months ago now and I can't recall their names. Peter, Jo and Catherine also great to help back in the office.

You guys are amazing! Made everything happen smoothly! Highly recommended!!

Communication and time response was great.

Thank you so much for Christina’s help throughout my move. Everything was a bit rushed on my end, but she managed it all incredibly well.

The accommodation she selected was an excellent fit for my needs, and the moving team in Adelaide was also extremely professional and lovely.

I’ve now settled in Melbourne successfully, and I really appreciate all the support from your team.

Teams at both ends of the move were respectful, courteous, and hard-working. Mike's team in Dunedin were particularly awesome despite tough conditions on a very windy/rainy day.

Moving from Perth to northern Spain - with a precious library and a two-person household - we were a "little" stressed. As always, the temptation is to go with the cheapest option for removals. We resisted that temptation and settled on the Crown quote - not cheap, but not outrageous. I have no idea WHY we felt good about Crown...perhaps it was the no-BS approach by their Perth rep, and his helpful understanding of a nervous book-collector! On the day, the packer was utterly marvellous. He did a wonderful job under the fussy eyes of the householder! The pick-up crew was calm, careful and professional. We paid a little extra to Crown to have the shipment delayed while we sorted out our new home purchase in Spain. Alas, the shipping company let us down - and let Crown down too - and caused a considerable multi-week delay beyond the scheduled arrival date. We were living out of two suitcases for much longer than planned! BUT, the Crown customer service people (Anthea and Tia) in Australia were unstinting in their support - as was the Crown shipping rep (Mamen) here in Spain. They kept us fully briefed at all times, listened sympathetically to our whingeing (justified really!), and did their best to rectify an impossible situation. The shipment DID finally arrive - in perfect condition, delivered and unpacked by yet another highly professional and helpful team. Then, when I complained to Crown in Australia about the shipping delay, they promptly offered me a very welcome and entirely acceptable refund on the "extra" charge. I was gobsmacked! I expected the usual barrage of excuses, procrastination and refusal that we've all grown to expect from many businesses these days. It wasn't really Crown's fault that their shipping company failed them, and I understood that...but, still, we did pay extra...
So, what's the takeaway?
If you want someone to treat your household treasures the way you would; if you want someone to listen to your concerns and RESPOND; if you want to talk with staff who are responsive and kind - even to grumpy customers; then, go with Crown. Frankly, you'd be mad not to.

Very helpful and understanding

Highly recommend! A seamless furniture move with great communication and care. Sharon, Jay, Edward and team all went above and beyond to make it a great experience.

We recently relocated from the UK to Australia with Crown, and the entire experience exceeded our expectations. Moving internationally can be incredibly stressful, but Crown made the process smooth and well-organized from start to finish.

A special thank you to our move manager, Daniela, who was outstanding throughout. She was professional, responsive, and always one step ahead—keeping us informed and reassured at every stage. Her attention to detail and calm approach made a huge difference.

Our belongings arrived safely and on time, and everything was handled with great care. The packing team was efficient and respectful, and the delivery in Australia was just as seamless. The few items requiring attention were addressed in a fast, efficient and friendly manner.

We’re so grateful for the support we received and would highly recommend Crown to anyone planning an international move. Thank you again, Daniela, for making what could have been a stressful experience feel easy and well-managed!

Ashley and Tristan in the last two days have packed up our house in Tauranga. They provided an excellent service. They were courteous, did a quality job and just so easy to deal with. Thanks very much once again. Also appreciated the support from Jo - really good comms right through the process.

We used Crown for our move from Dubai to Tokyo. Excellent door to door service. Outstanding communication along the whole process with clear directions. Pack up crew and drop off crews neat and professional. Thank you to Misaki Sanada on the Japan end and Cleo Sabal on the Dubai side. Highly recommend.

I had an excellent experience with Crown Movers and Packers. The entire process was smooth, professional, and very well coordinated from start to finish.

A special mention to Surendar, who was extremely approachable and made the entire coordination effortless. He was always available, clear in communication, and ensured everything moved seamlessly without any stress.

Really loved the overall experience — it’s rare to find such reliability and customer-centric service. I would definitely look forward to working with them again for any future requirements.

Highly recommended!

Ed, who completed and lead our packing was awesome. It is now several months since he wrapped our stuff up and we can see the huge amount of care and thoughtfulness he put into his work. We can’t thank him enough. We’ve now moved with four providers, and Crown has been a stand out.

My move was from Wellington to Auckland. My household items were delivered on 10/03/2026 by Nate and Mike from Auckland branch.
These two guys were very quick and delivered the packed boxes in the rooms where we wanted. They were very polite and obliging.
They unpacked all the heavy items and assembled all the beds for us to rest that night itself.
Very good work.
Thanks