csgocases.com 

Resposta da csgocases.com

21/11/2024

Hello,

It is possible to win and users win valuable skins everyday. Just look at the Top drops tab: https://i.postimg.cc/ty7Yt0hQ/topwinsu.png - these are the most expensive skins won in the last 24 hours.


Csgocases.com is one of the very few websites where you can create you own case and set your own odds: https://csgocases.com/new_case. It is a unique functionality that makes the website very credible.
You are aware of the winning chances before opening the case and you are aware of the skins that can be drawn from the case. That is a fair approach. The drop chance are real because you can set them on your own.

I understand your frustration but you have to remember that it is a gambling website. You take a risk and you have to understand that and accept that. You have to accept the fact that you might lose while using a gambling website. You are responsible for your decisions and they are irreversible.
It is a lottery website, you will not win everytime. If you do not want to take a risk, just simply do not use my website.

Resposta da csgocases.com

Actualizada a 19/11/2024

Hello,

You cannot trade if you have changed your Steam nickname in the last few hours. That is a new limitation added by Steam recently.
You can read about it here: https://www.reddit.com/r/Steam/comments/1azxypb/changing_your_steam_name_now_tradelocks_you_for/

Your Steam nickname must remain unchanged for at least 4 hours.


BOT is unable to send you the skin due to the following reasons:
- You have blocked trade (logged in on the new device, recently changed the password / e-mail, changed the Steam Guard security settings, have VAC-ban, etc.)
- You have changed your Steam nickname in the last few hours.
- Your Steam inventory is set "Private". It must be set "Public".
- Check your Steam Trade URL in csgocases.com profile and in Steam settings – they must be the same.
- There might be a problem with Steam servers. You can check their status here: https://steamstat.us/


I am unable to help you without identifying your account at csgocases.com.
Please send me your Steamid64 number so I can check your problem.
You can find your Steamid64 here: https://csgocases.com/panel

Resposta da csgocases.com

10/09/2024

Hello,

Due to Steam 7 days trade lock some skins might not be withdrawable instantly.
In such a case you can:
- wait for the skin to become withdrawable
- sell skin
- exchange it for another one that is instantly withdrawable
I suggest you to use "Swap" button. It shows list of instantly withdrawable skins.
New skins arrive everyday around 8:00 GMT.
If skin has a "delayed" status you can check when it becomes withdrawable by moving your mouse over the (?) icon. Please note that the skin becomes withdrawable for all users of the service so it can be withdrawn by someone else.
If skin has a "no stock" status it will appear no sooner than 7 days, some skins take much longer to re-stock.

What is more, if you do not like a certain skin or its price you can instantly sell it and buy another one (with the price that suits you) at the Shop: https://csgocases.com/shop
Currently, there are over 10000 skins available in the Shop so I am sure that you will certainly find one that you like.

I suggest you to use Shop: https://csgocases.com/shop to withdraw skins. If you do not receive an offer or it fails, you will be refunded after ~15 mintues.
The skins delivery system works pretty well and if the delivery fails you can try to resend the item.

Skin prices at csgocases.com may differ from Steam market prices since the skin prices change all the time and the csgocases.com has to earn money from the sales provision.
If you buy a meal at a restaurant it costs you more than preparing it on your own at home - there is a restaurant service fee. The same goes for csgocases.com.

You are aware of the skins prices before making a purchase, adding funds or opening a case. They are publicly visible. If you find the prices too high just simply please do not use my website.

What is more, if you do not like a certain skin or its price you can instantly sell it and buy another one (with the price that suits you) at the Shop: https://csgocases.com/shop
Currently, there are over 10000 skins available in the Shop so I am sure that you will certainly find one that you like, with the price that satisfies you.

Prices at the panel https://csgocases.com/panel differ from the prices at the Shop: https://csgocases.com/shop.
As these are two separate sources of skins. To make the skins stock huge there are two sources of skins: Internal & external ( It is a business secret so I won't go into details). That is the reason why a certain skins can cost more (or less) at the Shop vs panel and vice versa. It is all made to let the users have a great variety and choice of skins they can withdraw.

Resposta da csgocases.com

Actualizada a 31/08/2024

Hello,

There was a global problem with ZEN payment gateway yestreday.

"Dear Customer,

We are committed to maintaining a transparent and effective partnership with you. Therefore, we want to immediately inform you that 5:41 PM CEST a problem with processing E-commerce transactions is still present. We are working to restore our services as soon as possible.



Our team is working intensively on resolving the problem as quickly as possible. We apologize for any inconvenience this may cause and thank you for your understanding and patience.

Rest assured; we will notify you by email once full functionality has been restored. "

The problem has been fixed and all the payments were processed. Sorry about the inconvenience but it was a global problem at the payment provider side.

You cannot trade if you have changed your Steam nickname in the last few hours. That is a new limitation added by Steam recently.
You can read about it here: https://www.reddit.com/r/Steam/comments/1azxypb/changing_your_steam_name_now_tradelocks_you_for/

Your Steam nickname must remain unchanged for at least 4 hours.

I am unable to help you without identifying your account at csgocases.com.
Please describe your problem briefly.
Please send me your Steamid64 number so I can check your problem.
You can find your Steamid64 here: https://csgocases.com/panel

BOT is unable to send you the skin due to the following reasons:
- You have blocked trade (logged in on the new device, recently changed the password / e-mail, changed the Steam Guard security settings, have VAC-ban, etc.)
- You have changed your Steam nickname in the last few hours.
- Your Steam inventory is set "Private". It must be set "Public".
- Check your Steam Trade URL in csgocases.com profile and in Steam settings – they must be the same.
- There might be a problem with Steam servers. You can check their status here: https://steamstat.us/

Please note that to enable skins withdrawing functionality you must add 2$ via ZEN or SMS payment method. Deposits made via promocodes/refcodes does not count.

Resposta da csgocases.com

30/05/2024

Hello,

You cannot trade if you have changed your Steam nickname in the last few hours. That is a new limitation added by Steam recently.
You can read about it here: https://www.reddit.com/r/Steam/comments/1azxypb/changing_your_steam_name_now_tradelocks_you_for/

Your Steam nickname must remain unchanged for at least 4 hours.