CuddleCo Opiniões 165

We recently purchased the DoonaX car seat-stroller from Boots and were deeply disappointed and concerned about its performance. Upon using it for the first time with our baby, we were alarmed by how her head was shaking in the stroller — to the point that we had to turn back and return home within minutes.
It appears that The DoonaX appears to only function smoothly on perfectly flat, surfaces.
We raised our concerns with Boots, who informed us that the product was a drop-ship item and directed us to the supplier, CuddleCo. We provided video evidence to CuddleCo clearly showing our baby’s head shaking uncontrollably. Shockingly, while they acknowledged the footage and admitted that the our babies head was in fact shaking , they attributed it to the “pavements being flawed” — a baffling and deeply troubling justification that does nothing to resolve the issue experienced.
To make matters worse, CuddleCo refused a refund, citing that the 30-day return period had passed. They calculated this from the date of purchase, rather than the date of delivery (which was nine days later)— Boots had confirmed that the busier rights start at date of delivery and is in fact 35 days, although, they have failed to make this point to the supplier Cuddleco.
This is a clear misapplication of consumer rights. Under the Consumer Rights Act 2015 (UK), items must be fit for purpose, and consumers are entitled to a full refund if not fit for purpose and as described.
Despite numerous attempts to engage with both Boots and CuddleCo, we’ve received no meaningful support. Boots has repeatedly deflected responsibility, pointing us back to the supplier Cuddleco instead of advocating for their customers.
This experience has left us extremely upset, not only because of the poor product performance but also due to the lack of accountability and support.
The DoonaX is not fit for purpose and is not to be used unless the floors are pristine, which you won’t find in many- if any UK cities.
Please think twice before purchasing this item or dealing with these companies. We would strongly advise against buying the DoonaX and urge both Boots and CuddleCo to take greater responsibility for product description and customer care.

The bad reviews of this company are all correct.
They had nice products, so I thought I would try, despite the reviews.

We placed our order one month ago, and on the day of delivery, it was cancelled. We have been going back and forth with their customer service team, but we couldn't get a confirmation on a delivery rearrangement.

In the end, we requested a refund and purchased from Mamas & Papas, which offers furniture delivery within 2 days.

If you're a first-time mum like me, you don't need this stress! Choose another company, as CuddleCo is unreliable and none of their service phone number or live chat work, so you cannot get an immediate answer.

DO NOT ORDER DIRECTLY FROM THIS SHAMBLES OF A COMPANY!!!

I ordered a mattress from them on 24/05 - it arrived but i ordered a cot bed mattress and needed a cot mattress.

I emailed them explaining the mistake and that I was ordering the same mattress but the correct size from Amazon as delivery was quicker - but i would like to return the fully packaged unopened item. This was on 31/05

I received a fairly swift email back on 03/06 asking if i wanted to arrange the return delivery or for a fee of £10 they can do it. I responded the same day asking for them to arrange collection of the item for £10.

No response

Follow up email sent 11/06

No response

Another email sent today 16/06 and i am not hopeful for a response.

Looks like from the reviews they are happy to take your money but that is as far as it goes!

Stay away from them and do not trust them.

Absolutely fantastic service and quality

Sadly I did not receive my order. I have not been able to speak to anybody via the live chat option, there is no phone number to speak to anybody, and emails take a week to reply to, each with no progress on resolving the matter. I have waited now for 22 days and trusted that at somepoint after an investigation into what happened with the delivery, somebody would contact me with an update, but I am chasing every few days and there is still no update or resolution to the problem. I am leaving a reasonable time between each time I contact, and waiting days to allow for a chance to get back to me, but it has been 22 days now and still nothing.
I had planned on ordering several more items and this experience has really put me off.

I felt like, only one person working on their company. They are responding after week of email, after you get your order and something is wrong they won’t bother you anymore. Another company who don’t look after to their customer. Order number 50288. Looks like it would be the first and last order. Better to order to a company who is worthy. Don’t say next day delivery if you cannot deliver next day even if it is weekend. Very poor service and never order with them again.

We had an issue with a chair we bought but this was replaced immediately ...no questions asked...excellent customer service with clear and accurate delivery times.

Good quality furniture, easy to put together; really nice colour and look.

DOONA!!
Wouldn't give this any stars if I could. Customer service is non existent!
Sent the wrong product that is much cheaper then the one I purchased.
Tried every avenue to contact customer services with no luck. Not only am i stuck with a product unfit for my baby, I'm also out of pocket!
Do not use this company.

My wife bought a nursing chair from here. It arrived damaged and was also a poor design. That back dropped out when you sat back in it as the brackets that held the back in weren't fit for purpose.

It took ages to get in contact with customer service. Their live chat doesn't work in the hours when they advertise but we luckily got through once after a lot of randomly logging on to try. The only other way to get in touch is to leave a message to which they say they will reply within 24hrs. We have left a fair few of these and never had a reply. No phone number.

The chair was collected for delivery 11 days ago and I still haven't had a refund. Again, been unable to get in contact with customer services. Going to have to claim it back through my credit card.

Edit: Eventually got in contact with customer service who processed the refund only after we got in touch. No apology. I suspect the customer service team is under-staffed.

Ordered a mattress from them which was so thin I decided not to keep it. Never opened any packaging, not even the shipping packaging. They never answer emails, their phone line is disconnected and the online chat is always closed. Very shady.

I’ve been trying to return a mattress and not been getting any clear instructions to send it back. Chat facility almost never works and no reply to emails. It’s been 2 weeks now

I bought a chest of drawers for my daughter’s nursery that should arrive in 1 to 4 working days. In 6 working days they haven’t said a word about dispatching or delivering ans of course haven’t delivered the product. I have tried contact in every possible way and they don’t respond. Suspecting scam!

I bought a cotbed and when I opened it I found three defects. I contacted customer service to which their auto response indicated a response with 2-3 days. After a week I was contacted and asked to provide information which I did within an hour. It’s now been 7 days of ignoring a paying customer while my child sleeps in a defective bed.

Terrible service, paid to return item 2 weeks ago still no refund or acknowledgment for my returned item, or that it was received even though I have a pic and signed for. Don’t respond to emails and no other contact method. Chasing my refund with no reply. AVOID this company

Hadn’t heard of this company before but they had the product I was looking for in stock at a great price plus a new customer discount code and free delivery. Delivery was quick too. Wouldn’t hesitate to order from again

Great mattress soft cost and firm good value for money

Item arrived with no screws , looked like it had been used as felt sticky . Trying to return it has been a nightmare , it’s still here dispute a number of emails and Facebook messages I still have been given details of how to return it ! Refund it will also cost me £45 plus the cost of the transportation of this large item . My advise check the small print

Very good service

Easy ordering, followed up with efficient communication on selecting a delivery date, running up to and on the day of delivery. Delighted with the furniture, easy to assemble and of very good quality. Thank you CuddleCo, my grand daughter’s nursery is perfect.