Shout out to Lynn I have never needed to contact the Pharmacy until today because as a typical bloke I placed my order for my prescription before updating my address details, Through the online se... Ver mais
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Shout out to Lynn I have never needed to contact the Pharmacy until today because as a typical bloke I placed my order for my prescription before updating my address details, Through the online se... Ver mais
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I’ve been with Curaleaf for nearly two years and I’ve never had any problems and any queries and questions were dealt with within a couple of hours. Molly seems to be my Wonder Woman because she’s dea... Ver mais
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I've been a patient with Curaleaf for four years, dating back to when it was Sapphire Clinics. Throughout that time, I've been consistently impressed with both the quality of the medications and the... Ver mais
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Waited nearly 2 weeks for my vape pod now as they sent me a faulty pod, wouldn’t send my replacement free of charge until it was collected and now 5 days later still haven’t sent my replacement and s... Ver mais
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We provide patients with ground-breaking access to a complete range of full spectrum medical cannabis, manufactured in the UK.
Unit 8, Rivergreen Industrial Estate, SR4 6AD, Sunderland, Reino Unido
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Louise was amazing she answered all my questions which i had been going back and forth on email for. she assisted with a technical problem and also helped dispense my medication Thank you again louise your service was amazing
Took 10 days to get delivery, but Lynn was very helpful at getting it dispatched
Great company , very professional for medical cannabis and helpful, kate was very helpful chasing my order and explained the situation
The representative named Olivia who helped me was absolutely fantastic, an absolute delight to speak to and dealt with my issues instantly!
I spoke to a member of staff named Olivia she was so polite and helpful and even apologised for a medication that gave me a bad headache such understanding and empathy towards patients is outstanding a wonderful experience thankyou Olivia
Whenever I have a query about my prescription there is always someone to help which is unlike a lot of other pharmaceutical companies out there. I highly recommend changing to Curaleaf for a smooth process and prescription. I spoke with a lady called Olivia today who answered all my questions, she was very good at her job and very knowledgeable. Great service and a great pharmacy. ⭐️⭐️⭐️⭐️⭐️
Had a minor issue with a delivery; Molly found the root cause & rectified it the day I emailed. Thanks very much for the quick response & turnaround
As a first-timer, I naturally had some questions. Thanks to Lynn, I was able to unravel my confusion. Not only was she helpful, she was also very quick to respond to emails.
I’ve been with Curaleaf since they were Saphire and all the pharmacy staff are excellent especially girls like Olivia & Molly
Great service when it’s important
Quick clear answers to queries, someone is available on the phone or online message swiftly when it is required. Very professional company
Even though my contact with the pharmacy today was over a negative issue with my prescription, I was treated with absolute respect from the beginning.
Olivia listened to my issue and did everything to find a resolution to the problem (including me rant on for over half an hour). Even when she had provided a temporary resolution by splitting my order, Olivia wanted to ensure that my prescription was fulfilled as much as possible before the weekend to ensure I was able to go away for the weekend.
After our call Olivia forwarded my issues and raised all my concerns and worry over to Danielle.
Danielle was able to not only ensure my original split order could be sent out out for next day delivery, but was also able to do the impossible and get my prescription changed within a matter of hours and ensure that all of my medication was able to reach me for weekend, ensuring I was able to go away with my medication at the weekend.
I couldn't have asked for better help. I was listened to and my issues were respected. Both Olivia and Danielle went above and beyond in patient care and left me with my faith restored in what customer/patient service can be
Recently spoke to Olivia regarding my prescription, the timings in which they will arrive as I had separate prescriptions for different items.
The call was answered in less than a minute and Olivia was incredibly helpful. Explaining their process of receiving and sending out prescription as well as giving me extra information to help me make my transition to this new medication a lot smoother. She was very informative, kind and helpful. Overall 10 put of 10 customer service.
Curaleaf always reply to queries quickly and efficiently. Molly was very helpful this time
Emma helped me deal with my delivery error, very pleasant to speak to and solved the issue.
Molly from the pharmacy team was very helpful
made my day
Weird bag of experiences over the past 10 months, mostly due to the "red tape" involved in the process but the customer support agents were always polite and professional.Molly in particular was great at managing my latest issues, exemplifying the three things I value most from customer support: succint explanations, being solution orientated and reasonable empathy without being overbearing.
well done curaleaf pharmacy, MOLLY in particular ,for always dealing with any issue's promptly and efficiently, with curtesy and great mannerism .
I have been purchasing medical marijuana for years as it has been prescribed by my pain management physician. Last night I went to open a new box of prerolls and to my chagrin, the box was EMPTY! I went back today and since it was from May and my card just recently expired, they would not stand behind their empty box that I paid good money for. When I spoke to the manager he shrugged me off and told me to have a nice day. I told him I would not be returning and he could care less.
I am a 65 year old retired critical care nurse and was shocked and disappointed at the lack of respect and customer service.
I will NEVER go back there again.
A helpful, professional and pleasant service! Very quick to respond to any queries or concern.. A big thank you to Emma
Had an issue making a payment today and Olivia was really patient, polite and helped me solve the issue quickly.
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