I was suddenly thrust into needing to find a live in carer urgently for my Mum for a short period. Curam made the search super easy. We set up a meeting with the carer the following day and she starte... Ver mais
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We found a wonderful carer at short notice for a holiday in Anglesey. I didn't have to worry about DBS checks, insurance etc as that was already completed by Curam. I was able to connect with our care... Ver mais
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I rang Curam and spoke with Caroline today. She was very sympathetic about my mother's requirements and was very knowledgeable. Caroline gave me a lot of information about the company and how it works... Ver mais
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After searching long and hard for an accommodating service I cane across Curam care service. This probably has been the most reliable and transparent service both the Admin departments and the ca... Ver mais
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Informações sobre a empresa
- Ajuda ao domicílio
- Serviço de emergência médica
- Assistência médica ao domicílio
- Agência de serviços de ajuda ao domicílio
- Serviço de saúde mental
Escrito pela empresa
Curam is transforming how care is found and managed across the UK and Ireland. Find experienced, DBS-checked carers safely and quickly. With over 10,000 vetted Care Professionals, with an average of 10+ years care experience, you can find and hire carers in real time, 24/7. We’re the only UK digital care provider offering real-time care and complete end-to-end management, and our carers have already delivered over 6.5 million hours of care. Filter profiles, chat directly, and manage care in one secure place with Curam. From hourly to live-in and CQC-managed care packages, Curam gives you total choice, control, and keeps you safe when it matters most. Find a carer today 👉 www.curamcare.com or download our app 👉 https://www.curamcare.com/apps-download/client
Curam - Creating a fairer care community
Escrito pela empresa
- How does Curam work?
- 3 Simple Steps: 1) Clients sign up for free 2) Search for a suitable carer 3) Interview, hire and pay the carer. Alternatively, clients can post a job ad on our automated jobs board. The process is simple and clients only pay for the care delivered.
- We are transforming the care sector by improving the lives of both carers and their clients.
- We believe that valued carers deliver care of value. By ensuring that all of our self-employed carers earn at least the London living wage, we attract motivated, experienced carers to the platform. They are then empowered to give an excellent standard of care to you or your loved ones.
Informações de contacto
18 Ashwin St, Dalston, , E8 3DL, London, Reino Unido
- 01387 730766
- info@curamcare.com
- curamcare.com
4,5
Excelente
598 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I registered with Curam since 2019.I…
I registered with Curam since 2019.I never had an issue with Curam Staff. They have been very supportive and professional. Ryanna, one of the staff who assisted and supported me few days ago has been lovely and understanding.
Excellent!
15 de novembro de 2024
Opinião espontânea
Resposta da Curam
Hi Lola,
Thank you for taking the time to leave us this wonderful review. Our support team is always here to offer guidance and assistance, so it’s great to hear you’ve found them so helpful and supportive. It’s a pleasure having you as part of our Care Professional community, we wish you all the best with your future clients.
Best wishes,
Eve - Marketing Manager
confidentiality issues and harm
I edited my previous review but had no response and so I’m writing an additional review to review based on curam’s response to a client review.
I noticed that Curam has never addressed any clients leaving reviews on trustpilot by a name that didn’t appear above the client’s review. So Curam, why have you done so in response to my review?
I also note that you address my personal assistant as a care professional when you also use the term personal assistant on the Curam platform. Why have you used a different term in your response that I did not use in my review?
Edit: Right so I see you're confirming that Curam engages in vindictiveness when clients complain.
5 de novembro de 2024
Opinião espontânea
Resposta da Curam
Hi Monica,
Unfortunately, we can’t see any edits or a response from your last review, although as stated in our last reply, if you do need any more assistance or have any further questions, please do reach out to our support team.
From your first review, we believe that is the name you hold your account under. However, if this is not the case, please let us know, as we would be more than happy to help with any issues you're having.
At Curam our wonderful community of Care Professionals have a sector leading average of 10 years' experience, so we choose to call them Care Professionals, however the terms' carer, personal assistant and support worker can also be used.
If you have any further questions, please do get in contact with our support team at client@curam.io.
Best wishes,
The Curam Team
Approval meeting …
An excellent and informative Approval meeting with Rhyanna. She patiently explained how it all works out and took me round through the Curam App, she answered all the questions that I had. Thank you 🙏
8 de novembro de 2024
Opinião espontânea
Resposta da Curam
Hi Chipo,
Thank you for taking the time to leave us this great review. It’s wonderful to hear that our support team has been so helpful and informative, especially Rhyanna. Welcome to our Care Professional community, we wish you all the best with your future clients.
Best wishes,
Eve - Marketing Manager
AMAZING AND PEACE OF MIND CARE PLATFORM…
AMAZING AND PEACE OF MIND CARE PLATFORM TO FIND PROFESSIONAL CARERS OF YOUR CHOICE. MY HEALTH IMPROVE BETTER WHEN I STARTED USING CURAM.
THANK YOU CURAM
9 de novembro de 2024
Opinião espontânea
Resposta da Curam
Hi Belinda,
Thank you for leaving us this amazing review. We’re thrilled you’ve had such a wonderful experience using Curam and it’s great to hear that your Curam Care Professional has helped support your road to recovery. If you need any further help or support, please don’t hesitate to get in touch.
Best wishes,
Eve - Marketing Manager
Curam is a wonderful company to work…
Curam is a wonderful company to work with. The Curam staff are professional, give excellent advice, supportive and always happy to help. Highly recommend to join as a Carer. Best Care company I have ever worked with.
7 de outubro de 2024
Opinião espontânea
Resposta da Curam
Hi Llaya,
Thank you for taking the time to leave us this fantastic review. It’s so wonderful to hear how supportive you’ve found our team and the Curam platform. It’s a pleasure having you as part of our Care Professional community, we wish you all the best with your future clients.
Best wishes,
Eve - Marketing Manager
Found it an easy platform to use
Found it an easy platform to use. On the 2 occasions I had a query it was solved quickly.
Found it easy to find someone for my mum.
25 de outubro de 2024
Opinião espontânea
Resposta da Curam
Hi Alex,
Thank you for leaving us this great review. We're so glad to hear you've found Curam so easy to use. Our support team is always here to help, so we're delighted they were able to help with your queries so quickly.
If you ever have any further questions or queries, please do contact our support team.
Best wishes,
Eve - Marketing Manager
Curam is not only liked by service…
Curam is not only liked by service users but also appreciated by the carers which they share with us - service users. The main reasons- efficiency speed and accuracy. We have recommended Curam to clients and care workers. Keep up the good work.
24 de outubro de 2024
Opinião espontânea
Resposta da Curam
Hi J Panpher,
Thank you for taking the time to leave us this fantastic review. We are so glad that you've found Curam so efficient and fast to use. It's wonderful to hear that you've recommended us to both clients and Care Professionals, thank you for spreading the word.
If you ever have any questions or need any help, please do contact our support team.
Best wishes,
Eve - Marketing Manager
I've been registered about 2/3…
I've been registered about 2/3 years,applied for hundreds of vacancies posted. Qualified and very experienced, I haven't had one placement. I wondered even if it was all a scam, had anyone ever obtained a shift through them?, contact with past carers said the same?? I am completely bemused, every now and then, someone makes an enquiry, but that is as far as it has ever gone, I began to wonder were they actually inventing these enquiries, and sending them to me themselves, to massage the audits? Its so weird as I have had numerous assignments through Indeed and agencies I work for, infact I have made my living this way for a few years now, curiouser and curiouser??????
18 de outubro de 2024
Opinião espontânea
Resposta da Curam
Hi Desmond,
Our support team received your email asking for assistance and I understand one of our team rang you to help with your questions and give you some tips to help you find new job roles through Curam. We have since contacted you again asking if you would like more support.
We have hundreds of clients each week posting new jobs on Curam and they have the choice to hire the Care Professional that fits their care needs the best. Our Care Professionals can apply to these roles and there are ways to boost your profile such as including a video on your profile and updating your training and experience. Our Care Professionals have already completed 5 million hours of care and counting.
If you have any more questions or need any more help, please do respond to our support team, we are here to help.
Best wishes,
Eve – Marketing Manager
A good experience in a tricky situation
Finding a carer became a relatively straightforward experience and the quality of carers is very good. The site, however, is a little tricky to navigate and there were some bugs that complicated communication via the site.
5 de outubro de 2024
Opinião espontânea
Resposta da Curam
Hi there,
Thank you for taking the time to leave us this review. We're glad to hear you found the quality of care on Curam so good. We are always updating our website and app to improve user experience, if have any further issues or questions please do contact our support team on 01387 730766.
Best wishes,
Eve- Marketing Manager
Avoid
Very poor communication, dodgy practices, my account was removed without any notice, without any reason few months AFTER being fully approved. Company avoids clarification, no communication from them. They lied about past communication with me. Avoid.
5 de outubro de 2024
Opinião espontânea
Resposta da Curam
Hi there,
Unfortunately, as you haven’t left this review under your name, we are unable to help you further. Here at Curam we take the safeguarding of both our clients and Care Professionals very seriously. This can sometimes result in accounts being paused momentarily if we believe there may have been a safeguarding issue. We have requested more information from you so we can investigate your account and help with any issues you are having. Please get in contact with our Care Professional support team on carer@curam.io.
Best wishes,
Eve – Marketing Manager
Amazing
The app is easy to use and provides help, it’s great for promoting yourself as a carer.
17 de setembro de 2024
Opinião espontânea
Resposta da Curam
Hi Nadia,
Thank you for leaving us this great review. Curam’s app and website have been built specifically with our users in mind, so it is wonderful to hear that you’ve found our app so easy to use. Thank you for being part of our wonderful Care Professional community, we wish you all the best with your future clients.
Best wishes,
Eve - Marketing Manager
Curam is the best company I’ve worked for
I find that Curam staff are very helpful, professional and knowledgeable. I have enjoyed my experience working with them. I would recommend Curam to anyone who is a self employed carer.
14 de setembro de 2024
Opinião espontânea
Resposta da Curam
Hi there,
Thank you for taking the time to leave us this wonderful review. The Curam support team are always here for any questions or queries you have, so we are thrilled to hear that you found them so helpful and knowledgeable. We’re so pleased you’re enjoying working with Curam and that you would recommend us to fellow Care Professionals.
If you have any other questions or queries, please don't hesitate to reach out to our support team.
Best wishes, Eve- Marketing Manager
Disgusting customer services.
Contacted this company last year whilst looking after a private client of mine.
I left the client mid year, decided to request that they change my account from client to carer and they basically shut me doen without any care or respect.
I made a carer profile last year but due tk personal.circumstances at the time I decided not to pursue care, instead I decided to learn to drive.
Now I have the ability to drive I sent an email requesting that they reactivate my log in details.
Instead of being professional. They first asked if I had used a Curum Carer to work with the client I was working with last year.
Which wasnt what I asked! Instead of helping or assisting me with my query they were hoping for me to say Yes so they fould try and charge me or the client money for the taking of business.
So when I said no. To which is the truth, I left the client. So I have no idea what business was conducted after I left.
Getting back to my actual question which was to reinstate my log in so I could be seen by other clients, not to mention the client I was working with previously was not on their books. I only contacted them to try and find a resbite carer.
They had the cheek to simply just say No.
With out any explanation as to why. So rude.
Who does that, especially a care company thats basis should be care and empathy.
Id avoid dealing with admin customer services representatives that hide behind a computer. Who probably dont care about the client or carer. As if they did, they wouldnt be in an office belittling carers that actually do the hard work.
Disgusting people.
3 de setembro de 2024
Opinião espontânea
Resposta da Curam
Dear Seh,
At Curam we take the safeguarding of both our clients and Care Professionals very seriously. Our records show that you signed up as a client in May 2023 to look for a Care Professional on behalf of your client and agreed with the Care Professional that you would pay them via bank transfer. Our T&C’s clearly state that all transactions must be paid through the Curam Platform. You then signed up on Curam and became an approved Care Professional in December 2023. Less than 24 hours later, you requested to delete your account, stating that you had changed your mind.
Curam reserves the right to keep your account closed. Unrecorded working arrangements are not only a safeguarding risk but go against the terms of the platform. Unfortunately, we do not feel that the platform is suited to you on this occasion.
As this review has been left under the name Suh, if any of this information doesn’t apply to you, please do contact our support team on complaintsandsuggestions@curam.io and we will investigate this further.
Best Wishes,
Eve – Marketing Manager
Lots of opportunities, but rare fruition.
There are lots of opportunities shown on the Curam page/app, but clients rarely respond, so it's difficult to get work.
Curam take a 15% fee, as well as charging the client more.
Curam claim they provide training and insurance, but I have private insurance and have never been able to access training through Curam.
I have been a member for around 4 years.
1 de setembro de 2024
Opinião espontânea
Resposta da Curam
Hi Alice,
Hope you’re well. Curam provides free training to all approved Care Professionals through our training platform Access, we can see from our records that you completed a course last year. If you need assistance in accessing your training account please email us at carer@curam.io.
When you secure a client via Curam and create your invoice, you are automatically insured. Whilst being an approved Care Professional you have worked with 11 clients, therefore you will have been insured for all work carried out via Curam.
If you ever need any assistance or have any questions, please don't hesitate to reach out to our support team.
Best wishes, Eve- Marketing Manager
Excellent Service
The carer was punctual, friendly and very competent. It was so easy giving details of our requirements and getting a selection of carers to choose, with competencies and fees up front. The landlady of our accommodation said she had lost customers as they couldn't get carers so I have recommended Curam to her and she will help spread the word.
10 de agosto de 2024
Opinião espontânea
Resposta da Curam
Hi Sue,
Thank you for taking the time to leave this wonderful review. We’re delighted to hear that you’ve found a friendly, experienced Care Professional on Curam, and that you found the entire process so easy. Thank you for spreading the word about Curam, we look forward to helping both you, and your landlady with any further care needs you may have.
Best wishes,
Eve- Marketing Manager
We found a lovely carer on the Curam…
We found a lovely carer on the Curam Care website. The website was easy to navigate and we were exceedingly fortunate with our choice of carer. On one occasion our carer was ill and unable to attend. The money we had paid was promptly refunded.
8 de agosto de 2024
Opinião espontânea
Resposta da Curam
Hi Jenny,
Thank you for leaving us this wonderful review. We’re so glad that you’ve found such a lovely Care Professional on Curam. At Curam, we pride ourselves on our user experience, so it’s great to hear that you’ve found our website so easy to use. It can be stressful when illnesses occur, so we’re glad that you found our refund process so quick and easy.
If you ever need any further assistance or have any questions, please don't hesitate to reach out to our support team.
Best wishes,
Eve- Marketing Manager
Peace of mind for you and your loved ones
I've used the Curam platform previously as a client and now for the last 16 months as a carer. So I've experience of both sides of the coin. Curam are continually updating and finding more use friendly ways to access the help we all need. I've never had any issues in both instances and found the site easy to navigate. Transactions and conversations are simple and trouble free. Being able to form a small network (micro team) is extremely helpful which helps you direct a client to a friendly face who may have the working hours that you can't fill.
I recommend using Curam for both ease and reassurance.
1 de agosto de 2024
Opinião espontânea
Resposta da Curam
Hi Rachel,
Thank you for taking the time to leave this wonderful review. We are delighted to hear that you’ve had such a positive experience using Curam, both as a client and a Care Professional.
We are so glad that you have found our app easy to navigate, and that you’ve found our Micro team feature so useful. We’re delighted that it’s allowed you to connect with friendly local Care Professionals so easily. Thank you for being part of our wonderful Care Professional community, we wish you all the best with your future clients.
Best wishes, Eve - Marketing Assistant
Support when we needed it
Excellent carer found and started within 24 hours
12 de agosto de 2024
Opinião espontânea
Resposta da Curam
Hi Sam,
Thank you for taking the time to leave us such a great review. We’re thrilled to hear that you were able to find a Care professional so quickly and receive the support you needed all within 24 hours.
If you ever need any assistance or have any questions, please don't hesitate to reach out to our support team.
Best wishes,
Eve- Marketing Manager
Stop spamming my inbox
Stop spamming my inbox. Already closed the account and advised mum is dead. Extremely frustrating and stressful receiving numerous care responses on a daily basis,
16 de agosto de 2024
Opinião espontânea
Resposta da Curam
Hi Tracy,
We are very sorry for your loss, and apologise for any distress our emails have caused. We can see that you posted a job, and as it wasn’t closed you have received some notification emails. The job has now been closed and your account has been archived, so you will receive no more correspondence. Apologies again, best wishes from all the team at Curam.
Eve – Marketing Manager.
Good experience
I have been on Curam for 2 and abit years now I have had really great clients from the Curam site/App I like that there is an agreement set that you can also add to and invoicing is so easy. It's great to get free carers insurance and free NACAS membership so I don't mind paying the 15% back to Curam. My only gripes is that my payment is received 2 days after my shift and Curam making me feel like I'm being dishonest by always prying on my messages with clients and asking me questions other than that I love the services offered and believe its worth it!
10 de agosto de 2024
Opinião espontânea
Resposta da Curam
Hello Teresa,
Thank you for taking the time to leave this wonderful review. We are so glad that you've had a positive experience using Curam for over 2 years and that you've found some great clients to work with. Our support team have oversight of messages for both Care Professional and client safety. Payments are released 2 working days after the last shift on the invoice, this is in case a client refund is required, but if you have any issues with an invoice being paid, do get in contact the Curam support team. Please don't hesitate to contact the team if you have any further questions or queries. Thank you for being part of our wonderful Care Professional community, and we wish you all the best with your future clients.
Best wishes,
Eve - Marketing Assistant
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