Cushie Opiniões 

The delivery process, environmentally friendly packaging & ease of set-up were amazing! The quality of the innerspring mattress is exceptional and the couch is a perfect fit for my guest room / study. I also love the colour.

I love my cushie sofa bed. It is so versatile as a bed and couch. Perfect for sleep overs and a spare bed for guests. Then great as a couch in the games room. Not saggy firm and very structurally sound.

The product was shown as available at the time of ordering, but there were later delays and stock-related issues communicated after purchase. This led to longer-than-expected wait times and unclear updates around fulfilment.

When the item eventually arrived, it was incomplete and could not be assembled properly, making it unusable as intended.

Overall, there were issues with stock accuracy, delivery delays, and order fulfilment. I hope improvements are made in availability information, communication, and quality control.

Very comfortable as a bed and kids fight over it as the movie watching seat. I like the sage green fabric and it’s super easy to transform. No issues with order or delivery.

Again, zero communication. Zero responses.

Ordered the last week of May. The email said it would ship in 1-2 days. It's June 5th. No Cushie. No contact. No updates. And, no idea what is going on.

Beware. There is a very good, responsive competitor - had I known they were going to approach business line this, I would have done business with their competition.

As others have mentioned, there is zero communication from this company. I placed an order on May 22 with a ship date of May 28 and it is now June 4 with ZERO updates, despite multiple emails being sent. I’m only writing this review because it seems like occasionally someone from Cushie looks at this site.

If you are from Cushie, please give a response to let me know where my couch is or I will be contesting the order with my credit card company!

Update: company finally responded. Wish it didn’t take a bad review to get an answer. Can’t speak to the product yet but strongly recommend they add some more customer service staff

No response to my request for two items.

Could use a good topper and better cushion padding but other than that it’s great material and a lovely looking couch. Weird fabric color for the brown/tan color option though. Reminds me of a cat tree scratch pole

I ordered a couch on May 9, 2926 with a delivery date of May 14. May 14 came and went and after multiple e-mails I was told there were shipping delays and it would ship 5/28. That has now come and gone and I sent several more e-mails only to be told they can't find my order in their system and to send the confirmation number which was in the subject line e of my e-mail! I took a picture of my confirmation and sent it with no reply.

Their website says they are in stock so I'm not sure what the hold up is. It has been very frustrating and poor customer service. I guess I will have to contact the credit card company to put in a dispute. As others have stated, there is no phone number to call to get answers.

Update : I just received my couch after several weeks of chasing. Leven was responsive and helped expedite my delivery. The couch is great - I just didn't think I'd have to work so hard to get information.

Final update - I received the credit I was offered for my inconvenience. Everything resolved in the end.

The sofa cushion is firm in the center but you sink on either side. The arm rest on one side of the sofa is loose between the bar and the seat cushion. It’s a bit flimsy, should be taut like the other side.

We are not off to a good start. I was hoping this email was a response to my email to customer service. Please reference that email.
Delivery went to my neighbor's house. It was dropped on their driveway in the pouring rain.

I received it today. The parts I received are lovely. BUT THE BACK IS MISSING and I can’t reach anyone. What use it’s it if it’s o my half a couch?
I’m hoping someone is monitoring this and will call me

The boxes didn't come together. So, now I don't have the side hand rest and the metal frames.

Also the back support of the product is really bad. Like if I lean back a little, it is not staying.

They should have given an option to add brackets on the back as well to make it more sturdy.

Couch is awesome! Love it!

My sofa arrived exactly a week after I ordered it! It was easy to put together and works for what we needed.

While I think the product itself is really cool, the customer service / sales piece of Cushie is absolutely atrocious. After a couple of messages exchanged, Cushie completely stopped communicating with me and now I'm left with product that I want to return AND an incomplete order as well (oh yeah, and zero communication on when or if the 2nd order will ever be completed either.) Incidentally, I placed that 2nd order because Cushie's customer service team stopped communicating with me about a return/refund on the first one (my foolish mistake on that). And yes, I've read the comments on here where their Customer Service tells customers to limit conversations to one customer thread so as to cut down on confusion / enhance response times and honestly, I find that even more frustrating. I do not think it unreasonable for a company to respond to a customer's request in a timely manner. If I fail to do so in my line of work, I lose business... and yes, I'm guilty of starting several threads with Cushie myself precisely BECAUSE they stop communicating. If ANYONE at Cushie reads this (which I doubt): please contact me to resolve this ASAP. Your website says that the return process is easy and I'm sorry, but that's a straight up fabrication... In fact, it's anything BUT easy. Again, cool product, but absolutely nightmarish customer service makes this one of the worst purchase experiences I can recall and that's saying something. Zero faith that my problems with Cushie will be resolved. None whatsoever...

Update: Finally got a message back from Cushie, but no worries, they went right back to ignoring me again after I responded. So, like I said, this is without doubt the biggest waste of time, money, and sanity I've experienced to date. Spent over $1K with them and get treated like absolute garbage. So, I'm now sleeping on the floor at my house. I took family members in to live with me and gave them my space in my home. I thought Cushie would be the perfect solution for me, but it's become the perfect nightmare. Once again, if anyone at Cushie reads this update, please contact me so that I can return my entire purchase for a full refund. I don't understand why no one responds at this company and I feel like such a fool for continuing to try and get a hold of someone. I just want to return everything / be done with it. I feel like such a fool.

The product and delivery service are excellent no doubt but the inability to contact anyone in a timely manner is abysmal
Five days after i started sending messages before ingot a reply and honestly it was just to say they had sent out for delivery ingot an email afterwards addressing my problem and just could have been taken care of by a simple response four days before
Sam

Loose and floppy
When you sit on the sleeper sofa, it feels like it will fall apart. It is not sturdy whatsoever.
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Someone replied to this from Cushy but there is no where to respond to them, so the help feels null.

I was so excited to be receiving my Cushie sleeper sofa, but only two of the three boxes arrived from FedEx. I tried reaching out to Cushie via chat, email, and the online form, but have not received a response - not even from the chatbot. This is very worrisome. There is NO PHONE NUMBER anywhere for this company. You are alone. I only have the arms and the back to my sofa. Now what do I do? Fed Ex claims it was all delivered but there are only two boxes on their delivery photo, not two and Cushie's site also claims it was delivered.

Can’t get costumer service to start the return process. Has been sending multiple emails and once I explain I want to return they just stop answering. Don’t be fooled by their return policy

Edited after the response- I emailed every day since Monday, didn’t hear back once. Only correspondence was trying to convince me to keep the product once I said I’m not interested your representative stopped answering for 6 days now