CycleSouq.com Opiniões 496

Excellent service and excellent product

Great customer service and excellent product

The delivery was on time, I was given proper updates on what time of the day, and his location too.

The product had arrived and opened the package. Assembled and found that the mount was not proper fit. I had checked the description from the website and was mentioned that it should fit. I had checked with the customer service and mentioned that something is missing but it was explained that the “spacer” is sold separately. I was misled a little bit. Anyway, i ordered a different mount (110) separately just to let the item work. Paid and waited for the item but i was surprised that it was also sold out. I was left with no option but to refund that part order and was told that they will cancel and refund me the payment.

I ordered the mount from another dealer which came from Germany just to let the existing set work. At the same time, i got a response from technical team by treefrog and said that there should have been an option to choose the mount size of that particular model. I received the part and replaced / installed the new part. It is properly working and the product is great.

Almost 3 weeks passed, i am still waiting for the refund though.

I order my bike from this website and at least for your customer pls assemble the brake and gear cable to the mount at least so your custome just only left to assemble the body. And they didn’t gave enough part for the brake cable and I have to buy and then send to the bike shop myself.

Great technician. So friendly, helpful and fast.

The shipment arrived with good quality and in a faster time.

Belle is wonderful to deal with.
So professional and supportive.

Support to make changes to the order before dilvery and after dilvery was handled very professionally, thank you cycle souq team

Thanks for getting back and processing the refund.

This is the first time I made an order with Cycle Souq.
As I’m going for a running camp in Kenya, the schedule delivery was two days after my trip.
I decided to ask for help and text them via WhatsApp so I can receive the packages before my trip.
They were so helpful and kind and I received all of them on time.
Thank you so much ✨
I appreciate all your effort and help.
Gracias 🙏

Good pricing and they shipped long expiry product.

Shipment and delivery and the way how they handled the order is so professional. Will definitely recommend it to anyone who is planning to get a new bicycle. Thank you cyclesouq.com

There is a great support from

I recently had a fantastic experience at this site! From the moment I started browsing and making my purchase, the staff was incredibly welcoming and knowledgeable. They really took the time to understand my needs and offered great advice. What stood out to me was their honesty and transparency. Not only did they complete the assembly quickly, but they also went the extra mile by providing a thorough service and sharing preventive maintenance tips to help my bicycle last longer. I wholeheartedly recommend Cycle Souq to anyone looking for a dependable and trustworthy bicycle. Their outstanding service and commitment to customer satisfaction have truly won me over.

My recent purchase from Cycle Souq exceeded my expectations in terms of both the product itself and the overall shopping experience.

Excellent Service and prompt delivery . Rahul and team have been fantastic in providing alternatives and suggestions of products .

great deals and products! excellent customer service!

They provide better and quality products and assistance on their customers.

I purchased two bikes, advertised as assembled in the UAE, for 486 and 370 AED. Delivery was an extra 140 AED. There was no mention of additional charges. The bikes ship separately and there was an additional delivery and customs fee of 328 SAR on the single bike that was advertised for 486 AED. Between the delivery fee from the store, the outrageous shipping company fees and the cost to assemble, the fees will be more than the cost of the bikes. Buyer beware.

Update - the second bike finally arrived missing the basket, screws for the brakes and with a bulge in one tire. I’ll update this review if I receive a refund for this horrible purchase.