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DAMPSERVE UK Opiniões 5

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TrustScore: 3.5 em 5

3,3

Empresa de construção civil
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Informações sobre a empresa

  1. Empresa de construção civil

Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

5 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Saved our house purchase!

Could not recommend Dampserve enough. Our mortgage lender requested a damp survey 1 week before we were supposed to complete, and dampserve went above and beyond to help us get that survey in time. Communication was excellent throughout the process, they organised the appointment directly with the estate agents which saved us admin and stress! Thank you to James and the team, professional and reliable. Would use again if we ever move house!

11 de fevereiro de 2024
Opinião espontânea
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Resposta da DAMPSERVE UK

Hi Bethany,

Thank you so much for your wonderful review! We’re delighted that we could help you complete your survey on time and make the process as smooth as possible. It’s great to hear that our communication and coordination with the estate agents made things easier for you.

We’ll be sure to pass your kind words on to James and the rest of the team. Wishing you all the best in your new home — and we’d be happy to help again in the future!

Kind regards,
The DAMPSERVE Team

Classificada 1 em 5 estrelas

Un-contactable

After emails, multiple calls (eventually blocked my number/unhooked the phone), and twice filled in the website form, finally got through and booked a survey verbally, they didn't confirm by email or phone, and didn't show up.

Dealt with Elise.

Thanks

17 de janeiro de 2024
Opinião espontânea
logótipo da DAMPSERVE UK

Resposta da DAMPSERVE UK

Hello,

Thank you for your feedback. We take all reviews seriously; however, after thoroughly checking our records, we have no record of any booking, call, or correspondence under your name or details. Our logs confirm that no appointment was scheduled, nor do we have any record of the interaction described.

Please note that we do not arrange surveys verbally — all clients are required to complete our online contact form. Appointments are only confirmed once full payment has been received.

Additionally, there is no one named “Elise” employed by our company, and we do not block or ignore customer calls. It appears this review may have been left in error or may refer to a different company.

Kind regards,
The DAMPSERVE Team

Classificada 5 em 5 estrelas

Fantastic company

Fantastic company. Second time I've used them now (2018 & 2023). They recommend the correct treatment and don't sell me a damp proof course. Work was spot on A***

27 de outubro de 2023
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logótipo da DAMPSERVE UK

Resposta da DAMPSERVE UK

Hi Adam,

Thank you so much for your kind words and for choosing us again! We’re delighted to hear that you were pleased with our service and the results. It’s great to know our honest approach and recommendations have made a difference.

We truly appreciate your continued trust and support.

Kind regards,
DAMPSERVE

Classificada 1 em 5 estrelas

Awful work and service

I've had survey and worked performed in 2019. Having same issue again, tried to contact them by email and phone number no one returned my call.

20 de setembro de 2023
Opinião espontânea
logótipo da DAMPSERVE UK

Resposta da DAMPSERVE UK

Hi Miss Francisco,

Our records show that we attended your property and assessed the issue, which was identified as condensation rather than a damp or structural problem. We also had several phone conversations regarding this matter and explained that installing adequate ventilation, such as a kitchen fan, would help prevent the issue from returning.

Condensation is often related to lifestyle and ventilation factors rather than a defect requiring remedial work. Our surveyor discussed this during the visit and provided advice on how to manage the problem moving forward.

We’re always happy to clarify any advice or revisit the property if new concerns have developed. Please don’t hesitate to get in touch so we can assist further. Based on our records and previous communications, we believe this review does not accurately reflect the service provided.

Kind regards,
The DAMPSERVE Team

Classificada 1 em 5 estrelas

A waste of time.

Got in touch using the web form. Was given a quote via email. Tried to contact again to book the survey but they don’t answer the phones or reply to emails or give you a call back when you leave your number. Filled the web form in again and asked for a call back, which they tell you to do, nobody bothered to ring. Waste of time.

4 de março de 2022
Opinião espontânea
logótipo da DAMPSERVE UK

Resposta da DAMPSERVE UK

Hi Andy Needham,

Thank you for your feedback. We take all enquiries seriously; however, after checking our records, we have no record of any missed calls, unanswered emails, or call-back requests under your name or details. All enquiries submitted through our website form receive an automated confirmation email, and our team responds to every genuine request.

It’s possible this review may relate to a different company or that there has been a mix-up with contact details. Please also note that our responses can sometimes end up in junk or spam folders — this is highlighted above our contact form.

We’d be happy to look into this further. Please email info@dampserve.co.uk
with a copy of your original enquiry, so we can investigate and assist you directly.

Kind regards,
DAMPSERVE

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