Dancing Leopard Opiniões 

780
TrustScore: 3 em 5

3,2

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Classificada 2 em 5 estrelas

Kept getting Facebook ads for this brand and some of the pictures looked really good. Did some googling to see reviews before ordering and saw that there was issues with SHEIN stuff being delivered... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Have ordered with DL many times in the past and loved it. However, I felt the quality of my recent order wasn't up to the standard of before. The colours and styles are still lovely but the materi... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Brought a dress and the quality is shocking ! Cheap not made to fit properly very thin material. Definitely not the quality that used to be. Disappointed and I’m returning but £2.99 has been deducted... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Had a really good experience with Dancing leopard. Customer service was good with quick and helpful replies to any queries I had. They have some beautiful dresses and bikinis that are great quality... Ver mais

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Informações sobre a empresa

  1. Loja de moda feminina
  2. Loja de roupa

Escrito pela empresa

WELCOME TO THE WILD We are so grateful you are here. At Dancing Leopard we hope to provide a platform to encourage you to feel confident within yourself and celebrate what is totally unique about you. We believe in sisterhood, supporting you and everybody who wants to wear our unique clothing as you adventure fearlessly through life. Be warned! Our unique, distinctive and statement prints will raise your self-expression and magnify your bold! So, whether you’re looking for mini, midi or maxi dresses in exclusive cuts and styles, a shirt dress to kick-ass in the board room, a wrap dress or leopard print dress for your wild weekend adventures or if you’re heading to the dance floor and need a going out dress - we’ve got you - whatever the occasion! Our dress size and clothing sizes range from a size 6 to a size 18 across womens jumpsuits, playsuits, dresses, eco-friendly swimwear, shirts, skirts and trousers to name but a few. So we hope you’ll feel inspired and empowered as you look through our wild website.


Informações de contacto

3,2

Aceitável

TrustScore: 3 em 5

780 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 91% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,2

Todas as opiniões

(780)

69 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I have made a few purchases from DL but…

I have made a few purchases from DL but used there customer care team today as I’d messed up with my address- it was a Sunday ! Victoria replied to my email, promptly & sorted out the problem.
Thank you.

8 de janeiro de 2024
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Resposta da Dancing Leopard

Hi There,

Thank you for sharing your Dancing Leopard experience. We love hearing that Victoria was able to assist you promptly and on a Sunday too!

We thank you for your loyalty and custom,

Kind Regards,
The Dancing Leopard Team x

Classificada 5 em 5 estrelas

Exactly what I ordered

Never had I heard or seen anything about this company before, quite possibly because I am based in Australia. I was curious, did some research and downloaded the Dancing Leopard app.
I was very uncertain I might receive my purchase just in time for New Years' as i had left it to very last minute and although it didn't arrive in time, it came surprisingly quickly.
The quality is impressive. The price is fabulous and I love my sequin skirt, it looks just like the photograph and description on the app.
I would recommend this company and I will most certainly be purchasing again.

3 de janeiro de 2024
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Resposta da Dancing Leopard

Hi Rebecca,

Thank you for sharing your 5-star review. It is such a shame that your purchase didn't arrive in time for New Year's Eve but happy to hear it arrived promptly.

Thank you so much for spreading the leopard love down under!

Kind Regards,
The Dancing Leopard Team x

Classificada 5 em 5 estrelas

Best customer service

Awesome company! Love the clothes - really different to what you see in the high street and really good quality for the price.

Customer service is second to none - I had an issue with a skirt and they dealt with it quickly, with no fuss and even gave me a discount code for a future purchase.

Would highly recommend.

18 de dezembro de 2023
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Resposta da Dancing Leopard

Hi Victoria,

Thank you for leaving us a five-star review, you've made our day!

It's so rewarding to hear such positive comments about our collection and we are pleased to hear that you are happy with the customer service received.

We thank you for your loyalty and custom.

Kind Regards,
The Dancing Leopard Team

Classificada 5 em 5 estrelas

Really fast and friendly customer…

Really fast and friendly customer service

17 de dezembro de 2023
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Resposta da Dancing Leopard

Hi Rachel,

Thank you so much for sharing your five-star review, it means so much to us!

We thank you for your support and custom,

Kind Regards,
The Dancing Leopard Team x

Classificada 1 em 5 estrelas

Dress sent back but not refunded

I ordered two dresses which came in the two separate packages. They didn’t fit so I sent them back per the recommended returns system the same day as received 2nd December and now have only been refunded for one dress. I am told I need to wait but surely Dancing Leopard should chase up their carrier company? It’s Christmas and my money back for the returned dress would be useful. The carrier confirmed they received the package and have given a reference code but if you click in it, it says it’s at their hub. Whereas the dress I did get refunded for was received by Dancing Leopard. Please Dancing Leopard I like your clothes but this is putting me off ordering from you again.
UPDATE
Customer service have advised they can’t do anything and confirmed my return is sat at their carriers hub and I have to wait until December 20th before anything can be done. Seems pointless for their carrier to give a reference code for the return if that code cannot be used by Dancing Leopard to chase up the reason for the delay in delivering a returned item back to them.
I would suggest you don’t use their carrier to send back returns as they can sit at their hub for weeks and Dancing Leopard admitted there are 1000’s of packages there. I wish I had sent it back via Royal Mail tracked.
Update Still no refund. My return is still at Dancing Leopards carrier hub. I have advised my card company that I am waiting for a refund. Dancing Leopard say there are thousands of packages at the hub. The other dress sent back same day (2nd December) arrived quickly and I was refunded but Customer Service do not care about refunds and the delay. They need to sort out their system. Now of course it’s nearly Christmas and more parcels are arriving. I will never send back anything to Dancing Leopard using their carrier again and will think seriously about ever ordering from them again.

2 de dezembro de 2023
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Resposta da Dancing Leopard

Hi Sheila,

I am sorry to hear your feedback regarding your return.

As mentioned via our emails, we do allow up to 14 working days for a refund to process.

Typically they are processed much quicker and we do apologise for the delay and inconvenience this is causing you.

Although rare, if it does exceed this timeframe we can raise an investigation and complete your return request accordingly.

We thank you again for your patience,

Kind Regards,
The Dancing Leopard Team





Classificada 5 em 5 estrelas

Emailed as I had a question & had a…

Emailed as I had a question & had a very quick response back from Mary. Great customer service.

2 de dezembro de 2023
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Resposta da Dancing Leopard

Hi Jennie,

Thank you for your kind review, we are thrilled to hear that you were happy with the customer service received.

Kind Regards,
The Dancing Leopard team x

Classificada 5 em 5 estrelas

Delighted to have found dancing leopard…

Delighted to have found dancing leopard and will definatly be returning, great product quality and fit, prints are gorgeous, so rare to be delighted ordering on line these days well done DLeopard. I also forgot to apply a discount code which Mary sorted out for me afterwards which was greatly appreciated too.
Fantastic end to end customer experience, thank you .🤩

2 de dezembro de 2023
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Resposta da Dancing Leopard

Hi Jo,

We cannot thank you enough for such a glowing review, it means the world to us!

We are delighted that you found us too and happy that we were able to assist you with your discount code.

Kind Regards,
The Dancing Leopard Team.

Classificada 5 em 5 estrelas

A delightful company to order through…

A delightful company to order through and communicate! Not to mention awesome clothes

30 de novembro de 2023
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Resposta da Dancing Leopard

Hi Vanessa,

Thank you for sharing such a delightful review!
We thank you for your custom and support,

Kind Regards,
Mary @ Dancing Leopard

Classificada 5 em 5 estrelas

Prompt response

Thanks for prompt response customer care, good service,

20 de novembro de 2023
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Resposta da Dancing Leopard

Hi JaneF,

Thank you for taking the time to share a review.
We are happy to hear that you received good customer care.

Kind Regards,
The Dancing Leopard Team x

Classificada 5 em 5 estrelas

Fantastic customer service from Mary

Fantastic customer service from Mary. Had an issue where wrong item ordered, emailed them and very quick to respond and sort my issue and amend the order. First class.

23 de novembro de 2023
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Resposta da Dancing Leopard

Hi David,

Thank you for taking the time to share such a fantastic review.
It makes us happy to hear that you received first-class customer service.

Kind Regards,
The Dancing Leopard Team x

Classificada 5 em 5 estrelas

Lovely blouses and fast dispatch / delivery.

Placed my first order which I received a 15% discount on and I received my two items within 3 days! Lovely quality blouses and they fit perfectly.

18 de novembro de 2023
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Resposta da Dancing Leopard

Hi Bella,

We are very grateful for your lovely review and thrilled that the items received were a huge success.

Thank you for your custom and support.

Kind Regards,
The Dancing Leopard team.

Classificada 5 em 5 estrelas

Love Dancing Leopard

Love Dancing Leopard! Great clothes and customer service! Made a mistake with my order, emailed customer service and it was sorted straight away! Very impressed! Thank you

20 de novembro de 2023
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Resposta da Dancing Leopard

Hi Jacqueline,

It makes us so happy to hear that you love our clothes and are impressed with the service received.

Thank you for taking the time to share such a great review!

Kind Regards,
The Dancing Leopard Team

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service! I couldn’t access my new customer discount so emailed them. They responded immediately and gave me the code which worked perfectly. Can’t wait to open my first parcel of a gorgeous fluffy jumper. They were super friendly too 😊♥️

16 de novembro de 2023
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Resposta da Dancing Leopard

Hi Victoria,

Thank you so much for sharing your 5 star review!
It's wonderful to learn that you received excellent customer service and we hope you loved your new fluffy jumper!

Kind Regards,
The Dancing Leopard Team

Classificada 1 em 5 estrelas

Really really slow returns policy….

Really really slow returns policy that you have to pay for has put me off ordering anything again

30 de outubro de 2023
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Resposta da Dancing Leopard

Hi Justadele,

We are sorry to read your review. We do allow up to 14 working days from the date you send your return to complete the refund process, however, typically, it is much quicker.

It is a shame your experience has put you off from ordering with us in the future, should you wish to discuss anything further, please do not hesitate to contact our customer service team.

customerservice@dancingleopard.co.uk

Thank you,
Kind Regards,
The Dancing Leopard Team

Classificada 5 em 5 estrelas

Fantastic products and great customer service!

I’ve ordered a few things from Dancing Leopard and have never been disappointed. I ordered a dress for a friend’s wedding and lost count of the amount of compliments! And have also had some lovely blouses for work. To top it off, when I got returns labels mixed up and returned the wrong item to them instead of another retailer (doh!), they were on the case immediately and returned it direct to the other retailer for me. Fast, responsive and super helpful!

13 de novembro de 2023
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Resposta da Dancing Leopard

Hi Sophie,

Thank you for leaving your 5-star review.
There is nothing more rewarding than hearing that you have received countless compliments while wearing Dancing Leopard!

It's an easy mistake to make and we are thrilled to learn that we were able to assist you efficiently.

Thank you for your custom and support, it means so much to us.

Kind Regards,
The Dancing Leopard Team



Classificada 5 em 5 estrelas

Love love love the dresses and blouses…

Love love love the dresses and blouses I have purchased from this company!! Great style and quality. Absolutely recommend!!!

8 de novembro de 2023
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Resposta da Dancing Leopard

Hi Cheryl,

Thank you for your 5 star review!

We love love love to read such positive things about our clothing, it means so much to us!

We thank you for your support,

Kind Regards,
The Dancing Leopard Team

Classificada 3 em 5 estrelas

Lovely dress but very long and on the…

Lovely dress but very long and on the generous side. I’m 5’6” and it was much too long for me. Disappointed as when I ordered, returns were included in the delivery cost but I was still charged to return the dress. Won’t be ordering from you again

21 de outubro de 2023
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Resposta da Dancing Leopard

Hi Mr.Kitchen,

Thank you for sharing the points raised.

It would be great to know which dress you are referring to so that we can pass your feedback on to our production team.

I am sorry to hear of your disappointment regarding the return fee. As an independent business, we've had to make this difficult decision to protect our future.

Should you wish to discuss this further with us, please contact customerservice@dancingleopard.co.uk

Thank you,
Kind Regards,
The Dancing Leopard Team

Classificada 5 em 5 estrelas

Amazing customer service

They are my go to for dresses, i just love them. Ive always been impressed with the quality. A belt from a dress i had a couple of months became faulty. I emailed their customer service and had a response within the hour. I sent them pictures and they got back to me promptly and said they would ship a new one out to me right away. And thanked me for you continued custom.
You can’t ask for more than that. 😊

6 de novembro de 2023
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Resposta da Dancing Leopard

Hi Natalie,

To hear that we are your go-to for dresses is wonderful!

I am so happy to hear that our customer service team assisted you promptly and they are right, we cannot thank you enough for your continued loyalty and support.

Kind Regards,
The Dancing Leopard Team x

Classificada 5 em 5 estrelas

So pleased

I ordered the Dove Dress in Bamboo size 18, and wow! I find it really hard to buy dresses that fit! I am much bigger on the bust than I am on the waist and dresses usually just “hang”.
This dress fits like a dream, so roomy but in all the right places and pinches in perfectly with the belt. Would highly recommend. My order arrived really quickly too. Will definitely be ordering from this company again.

19 de outubro de 2023
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Resposta da Dancing Leopard

Hi Clare,

We are so happy to hear that you found the perfect dress for your figure, it makes us beyond happy!

Thank you for your review, custom and support, it means so much.

Kind Regards,
The Dancing Leopard Team x

Classificada 5 em 5 estrelas

Really great customer service with a…

Really great customer service with a mistake I made when placing my order. It was completely my fault but the team were so quick at getting back to me and sorting the problem!

4 de outubro de 2023
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Resposta da Dancing Leopard

Hi Helen,

We are so happy to hear that we were able to resolve the problem for you!

Thank you for sharing your experience.

Kind Regards,
The Dancing Leopard Team x

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