Dangerfield Opiniões 

Avoid. Made an order. No products. Generic responses to queries. Actually infuriating responses. Like I know you’re excited about your order, we’re really busy blah blah. Over a month not even found my order to post it. I requested a refund finally after three requests, getting a refund. Avoid online Dangerfield.

I wish I had read the reviews before ordering from them. I ordered a bag which arrived damaged so I emailed them. No reply, so emailed again a week later and eventually got a response. Replied to that one to clarify as it was barely legible and took another week to respond. You only have 2 weeks from receiving your order to send it back which given how long it take them to reply means you're not getting a refund or replacement. Thankfully the in store staff were much more helpful and actually knew what they were doing.

My daughter and I went to Dangerfield Newtown and had the kindest and loveliest experience. Huge thanks to Marie who was so wonderful to my teenage daughter. Such a great positive store

Great service! I just had a terrific shopping experience with Kate in your Myer Centre Brisbane store. She asked great questions to understand what I was looking for, made some great suggestions and super helpful. Awesome people make instore shopping so much better. Well done Kate. You're a legend.

Absolutely atrocious customer service from Lakeisha using their support@dangerfield email address. Didn’t read my emails properly when asking for an item exchange after the order number I received was invalid and couldn’t retrieve a return label from Aus post. Sent emails with images of proof that the order number I received wasn’t working and then ignored the rest of my emails when they clearly couldn’t find a solution.

Three weeks later still no items, added a dispute on afterpay, and some items shipped a day later, but still waiting on the bulk of my order to be shipped. if you have a deadline or need something quickly look elsewhere! Won’t be ordering again

Terrible, ordered just shy of 3 weeks ago and items havent even been shipped! The charge for postage is huge and pointless for the wait times. Would avoid ordering from here. Not worth it. You order for one season and will get your items in the next.

Placed an express order to arrive before the following weekend and received my order confirmation. 3 days later I emailed customer support as there had been no processing or dispatch updates. Nearly 2 days later I called as I had still received no response and was informed that there was a processing error and that my order was only partially processed on their end.
5 days and I had to call to find out that my express order had not been actioned in any way. They offered to immediately action it but informed me that it would not arrive in time.

The lady I spoke to was lovely, but the over all situation was incredibly frustrating especially as it could have been avoided.

Ordered a bag for a convention. Paid express shipping. Going to the convention tomorrow and only 4 days later do they ship my item. Of course tomorrow is a weekend so I won't get my "priority" parcel until a full week AFTER I placed my order. Tried to contact customer support for help during the time between shipping. Was completely ignored. Tried their customer chat, which CLAIMED to be 9-5 Weekdays but all 4 days throughout the entire day nobody was online. I tried Facebook and instagram, email, everything! Even my mum reached out hoping to get a response. We received an automated message saying our messages were received and to await a prompt reply within 72 hours. Of course our messages remain ignored. Poor excuse for a company. Especially one that claims to be inclusive and for the people when they really care so little about their customers. They'll say they're pro anything is believe it'll get them money. I used to love Dangerfield but now they're forever on my shit list.

I have some old Dangerfield items I still love, but the quality has gone down significantly - it now has poorer quality fabrics, worse finishing, and items have increased pilling and fading. I used to recommend them but no longer. For example, I bought two pairs of extremely similar cotton trousers (seems to be the same pattern) about 8 years apart. The old pair has better quality cotton and has kept it's colour and only pilled a little. The pair I bought more recently have faded and become so pilled that I don't wear them to work anymore. I have used a depiller many times but it just keeps pilling. The cotton feels low quality. They also have more polyester and acrylic items now where they used to have more cotton and natural fibers. Dangerfield is now a brand I only buy second-hand, which is a shame because I love many of their designs.

I ordered several items on April 14th. I received an email a few days later informing me that processing was taking a while. Fine. by April 20th nothing had shipped. I was growing nervous as I live in the US and don’t know where their items are manufactured (even small orders of Chinese goods are about to incur a 125% tariff after May 1st as of this time) and I emailed them to ask whether I needed to be concerned.

As of April 24th I had received no word back from their customer service email. I sent a follow-up email requesting my order be refunded. Later that day, an item I had ordered “shipped.” Shipped in quotations as the tracking number labels this item as shipping pending. As of April 27th everything I ordered is in this same “shipping pending” limbo, which is ‘progress’ I suppose, but I still haven’t heard A THING in response to my email.

I’ve heard that their shipping system is a train wreck. Wish I’d researched before I’d ordered, I would’ve just not bothered.

Someone is enabling these poor mentally ill people, I'm pretty sure someone came in and shat in a kitty tray, stench is wofting out into the food court.

I ordered several items and paid for express shipping within Australia. After chasing them most of it was posted and turned up however I had to open a payment dispute with my provider because they are so unresponsive about things that are missing or delayed. Absolute garbage customer service, shocking postage times, and not worth the wait.

The sizing is wildly inaccurate. They run especially small for jeans I have to size up by a factor of 4. Moreover, they have one of the worst refund policies I have seen in Australia. Returning an online order will COST you ~11 AUD for postage return and they keep the first time buyer discount (mine was 15 AUD) I think this is in breach of ACCC laws. Anyway, it cost me 25 AUD for the privledge of switching sizes (not even a change of mind), not even pair fit because their sizing is so bad, so take two on return costs. There are no real advantages for returning in store as they will still slog the first time buyer (online discount) fee. I regret ever shopping here and it doesnt sit right that you can buy a product for 70 AUD and then they will only give you a credit card for 55AUD that can only be used instore. Quick maths says this is a rip off and should be avoided.

Their refund policy is absolute garbage. I was refused a refund (requesting store credit, not even a full refund, for an item that was unworn with tags still attached) and was denied because I was one day past their cut off date.
I even appealed to their support, but the response was pretty much “too bad”.
Clearly they don’t care at all about their customers, for the sake of a few dollars.

They took a long time reaching out to me after i emailed them about wanting to cancel my order because of a ‘freight charge’ they tack on after you’ve already bought the item for international orders. i would’ve been fine covering it if they had out it in the initial cost at first but they did not do that and having purchased from australian brands before i know it’s doable. When they did get back to me about my order they did not cancel it and went ahead and charged for everything. I cannot recommend this dishonest and untrustworthy store. bad communication and transparency. i promise you there are better clothes elsewhere.

I really liked them at first but their customer service is garbage. They always ship my Canadian orders in 3-5 different packages because they don't have a warehous and ship from their stores. I don't love it, but I only ever have to pay one import fee (logically because it's one order). This time whoever shipped it screwed up and there were two different waybills, five separate packages sent out. Now I've been nailed with multiple shipping company fees on top of the customs. After a morning on the phone with DHL, they said it was Dangerfield's fault, and I believe them because I've never had an issue like that with DHL, and that I should demand a refund on the extra fees because of their filing.

They've rejected and ignored this despite me sending the DHL email, the associate Lakeisha was immediately dismissive to me and pretty much said I was completely wrong without listening. The second person to help was at least not rude but they keep claiming it's not their problem. Nice clothing, terrible shipping/customer service.

Terrible website. Slow and clunky. The "shopping bag" only shows 3 items in total. So it's impossible to change or remove the items that you can't see, even if you remove all of the other items that you can see. I tried it on my phone to see if it was better. Logged in and nothing is in my "shopping bag". Cleared my computer cache and all of that and went back to the computer and the items are still there. I tried getting tech support but I'm still waiting. The sale is about to end but that's okay. I don't really want to give them my money now anyway. What a shame. Dangerfield and Revival used to be great. Times have clearly changed and a good reputation doesn't seem to be important to them anymore.

Ordered a bag online. Received a completely different item. Emailed customer service as per instructions on their website. Customer service took over a week to respond and when they tried to resolve the issue, they just sent me another, different incorrect item! Their customer service widget is useless. Do not order online from Dangerfield!

Ordered two dresses from their website on separate occasions this year. Both of them arrived on time and were good quality and true to size. I'm very happy with them.