Dangerfield Opiniões 

Don't purchase anything from them. Not only was the item I purchased non-existent and not even in stock, 2 weeks later they still hadn't even bothered to tell me. And all I got was a stingy 10% discount as an apology. Pathetic.

i got a message my package was in australia which was supposed to be sent to Netherlands. when i texted them about it, 1st person told me i ordered pick up which i did not. i texted again ans 2nd person told me it has arrived which did not happen. texted a 3rd time i was told the australiapost messed up and sent it back to seller and they asked me if i want it sent again. i asked for a refund and since then they have ignored 4 of my messages sent in over a week

I really love DF and Black Friday clothing. I order from the US. It takes a couple weeks to arrive, but that's normal. I've placed 3 online orders so far. One item was incorrect, but otherwise fine. I used the online chat option and was given options of what I/they could do about it, but all involved odd stipulations because it was an international order. I chose to re-order the correct item and be refunded the shipping and price difference. I was told to submit a request for this (the online prompt one with drop-down options) with the info, but didn't hear back. So then used chat and email to get it taken care of. This was immediate and I really appreciate it.

Really really atrocious online customer service. Placed a click and collect order 10 weeks ago and was told they are trying to source an item after 2 weeks of waiting. Emailed twice, called once only to be told the same generic response and to sit tight. Now, they have cancelled that item after waiting 10 WEEKS!!! Very disappointing

This is the first time in my life writing a review for a company. Just because I would like to warn other people. Please do not make any online purchase from Dangerfield Website. I paid 15$ for shipping. One of the items they sent me had multiple stains, and the other two never arrived. I had to visit their stores multiple times and tried to get a hold of customer service. I finally received my missing items but this time they sent me WRONG items. This is the worst customer service I have ever received in my life and this is next level incompetency. Mistakes on top of mistakes. If you do not want to hate the day you ever shopped here, do not make an online purchase.

I cannot believe how bad their online ordering is - i wish i read these reviewd first. Ordered over three weeks ago, click and collect. After a week i hear my stock has been ordered from another store. They reply to about 3/5 of my emails, most recently saying it is in transit to the store - that was 9 days ago now. Never again- i wanted to support Australian but i have had two asos orders arive in the time that has elapsed. Have requested a refund, hope it arrives but i will never get back that time

I ordered a dress and received a top . They took 3 weeks to reply to my email about this.They eventually responded saying dress was now sold out. They did not care .

Ordered a dress, they sent me a completely different dress from what I ordered. I followed their guidelines and submitted a request to get the correct item and they never even replied to my request/emails. Terrible.

I bought a belt online but the quality was so bad that I decided to returned to the shop. So I got an email saying that I have a voucher for less money than I spent and when I went to use it the lady at the shop couldn't find my voucher so I end up waiting another 2 weeks so by the time that they call me to go and get it I decided that the clothes were rubbish and I didn't want to expend more money there. Superbad service.

Dangerfield online has to be the worst online ordering experience of my life! I bought 4 items on the 3rd of January and I got 2 of them confirmed and sent separately? Then my free mask that came with the order also came separately so 3 packages so far which was annoying… TWO weeks later I get an email with a credit saying one of my items isn’t available, why am I finding out TWO weeks later? THREE weeks later I get yet another email with a credit saying the item that I did the whole order for isn’t available now? THREE WEEKS LATER. After I’ve paid and been waiting! The customer service online isn’t helpful at all, they didn’t even respond to my last email with questions. I just tried calling them and I don’t know why I expected competency there but of course, no answer. I now have items that I can’t wear because they go with the main item that I find out THREE WEEKS LATER that I can’t have now. Why have it on the site to buy if they have to “source” all items, they’re selling things to people without even knowing they have the stock!? It’s such a stupid system.
I already wasn’t a fan because of their weird cuts to clothing, nothing fits correctly I noticed, I’m wide and things still gape in the back, where are they getting their measurements from?
This is the end of my purchasing from Dangerfield now. I can’t deal with the online customer service and the flawed online ordering system. Terrible.

Super overpriced for the quality of the clothes. Very unethical practices. In-store staff are rude, unprofessional and untrained and online staff are unresponsive, especially towards complaints. Repeatedly tried to get in contact with an area manager to make a serious complaint about staff with no responses.

I ordered from Dangerfield back in March 2021 and I had no issues with them. Ordered 3 shirts and got them all within a month (I'm in Canada) so when I wanted to spend some money on Boxing Day I ran to dangerfields website, picked out 5 items costing $200 total. Everything got refunded except one shirt. I emailed them over 24 hours ago and haven't heard a single thing.

They still have the items that were refunded listed for purchase on their website so I dont understand what's happening. This is ridiculous.

I recently ordered five dresses from Dangerfield NZ for the first time (presuming they would be shipped from their NZ stores), but after a week they shipped one dress from Australia and then cancelled the rest of my order after another week when they ‘couldn’t source the items’. There was no direct contact or apology, and three weeks later the one dress they shipped is still yet to arrive. I was refunded, but I’m very disappointed in the (clearly overwhelmed and/or non-existent) customer service. If the clothing is not available for online orders, why not take them down from your online store?

I’ve been shopping at Dangerfield since the 90’s. I used to buy my recycled denim from their tiny double store in Greville St, Prahran. If I had a party or rave to go to, Dangerfield was my go to for a new outfit for the past 30 years! I recently ordered 2 pairs of overalls online. I purchased a size too big so I returned them for exchange. Unfortunately my return got caught up with all of the Aust Post backlog and it took about a month to get back to them. I was excitedly waiting for my overalls to be exchanged but I was instead sent an email From Rhiannon telling me that because I hadn’t authorised for her to action the extra costs of posting the items back to me, it was just easier for her to credit me for the cost of the overalls and call it a day. Where is the customer service? Where was the notification that it was going to cost me money to have them shipped back? I would have been happy to pay if you had actually contacted me to let me know about this charge. I love good customer service and I’m pretty miffed that Dangerfield has decided that it’s not part of its ethos. Bummer because you guys used to be so rad.

Found a lovely dress on their web site, decided to buy it and a couple of other items to boot to save on shipping. Ordered and paid only to find out the next day that my free little gift which they offered was unavailable. Ok, no big deal, waiting for my main order to arrive, but no.... they cancel the dress that was the whole reason I shopped with them because they were unable to source it. Appalling stock control and no responsibility, Will not shop with them again!

absolutely AWFUL experience ordering from NZ. I ordered two items of clothing, a week later they emailed saying they couldn't find one of these so they refunded.

A week after that they finally shipped the product, and it was shipped to an incorrect address in a different city (despite the shipping/billing address being correct on my order invoice).

They are ignoring my calls and emails, do NOT buy from these people.

Edit: Finally got through to the phone line and the person on the phone was actually very nice, will update if this gets resolved

The only reason I am giving 2 stars is because 1 out of my 3 orders went smoothly and arrived as expected.

As for the other 2 orders - the first order I placed spent 2 weeks on ‘pending’ for shipment from Dangerfield, I ended up having to call them as I had no contact and they told me they’d run out of shipping labels so hadn’t sent it off, but didn’t bother to contact their customers to let them know they were having this issue, and then told me it could easily be sent from another store with stock which they should have done in the first place.
The third order I placed I waited for a shipping email, eventually got an email saying they were still sourcing the product, then a few days later received a refund email which only refunded the item and not my shipping costs.

I’m appalled at the lack of contact and customer service in this company, I had hoped to be a regular customer but now I won’t be ordering from them again as I don’t know when or if my item will ever arrive.

Takes them 5-8 days to get around to actually posting an order. Emailed them but no reply. I expect better for the price of the clothing. Disappointed. It’s been 11 days and I’m still waiting for one of my items.

Absolutely horrible.They sent me the wrong product, I called them only to find out what I wanted isnt even available in my size, so now I still cant get what I want, after wasting $80. You'd think a store with such high prices wouldnt put you through the ringer like this. I get better service after spending $10 at Aliexpress.

Received a top as a gift, was bought one week before I received it. Had tags and their own label on it but it did not fit me so I asked to exchange it and they have refused. I sent photos , I went into the store, no one would accept it returned to exchange. I'm not asking for a refund, just want to swap it over for something that I like. I was told my friend who bought me the top would have to send me a bank statement as proof of purchase. Wtaf. You have some lovely things but I will never return to your store, you have lost a regular client.