DART PROFESSIONAL Clippers Opiniões 

106
TrustScore: 3.5 em 5

3,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Firstly this is the first review I am writing. The reason I am writing this review is because I have had over 10 shavers This is the only one that has provided parts to make it easier for repair tha... Ver mais

Classificada 5 em 5 estrelas

Excellent set of clippers, would highly recommend to add to your kit. The shape design of the TSuper’s fits comfortable in your hand making them easy to use all day. The Signature clippers are powerf... Ver mais

Classificada 5 em 5 estrelas

My TSupers had broken 6 months in, so sad indeed. The CS Team at DART PROFESSIONAL kindly cane up with a solution .. 30% off a new TSuper and included the repair part. While I have not received my... Ver mais

Classificada 1 em 5 estrelas

Sorry to say that but the clippers I got I wouldn't call professional They cut my customers skin,they pull the hair and they don't cut thick hair unfortunately So I am very disappointed! And I... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de produtos para barbearia

Escrito pela empresa

DART Professional UK manufactures grooming products and accessories chosen to be employed by individuals and professional barbers. All our items are leveraged with advanced technology, blade and battery efficiency, durability, and elegant designs that meet and exceed functionality standards.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

106 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 66% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(106)

5 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

The quality of the lever isn’t good

The quality of the lever isn’t good. It has only 4 clicks instead of 5, one of the clicks directly moves on to the next as well so it feels like there are only 3.5 clicks.

Me and my friend both got the same clippers but they both came with a different type of blade and different colour blade.

The customer service was extremely poor.

I wish the company the best but they have a lot to improve on if they wish to compete with the established brands.

20 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Thank You DART PROFESSIONAL

My TSupers had broken 6 months in, so sad indeed.
The CS Team at DART PROFESSIONAL kindly cane up with a solution .. 30% off a new TSuper and included the repair part.
While I have not received my order (just placed it yesterday) to see how all works out, I must commend DP for their quick follow up and kind generosity. 🎩

6 de janeiro de 2022
Classificada 5 em 5 estrelas

Very good clipper

DO NOT LEAVE BAD REVIEW BEFORE CONTACTING THE SELLER FIRST like i did 🤭
I do apologise and it’s not in me to do this usually but it happened.
After receiving the clipper which havn’t met my expectations. Instead of contacting the company about it i have left a 2 star review and judged it too quickly.

So the team clarified evrything and explained that the clipper shouldn’t perform like I described it and instead insisted of getting in touch with them for a replacement

The clipper performs like a champ now and i love i!

Thanks

15 de dezembro de 2021
Opinião espontânea
Classificada 4 em 5 estrelas

Products great delivery rubbish

8 de novembro de 2021
logótipo da DART PROFESSIONAL Clippers

Resposta da DART PROFESSIONAL Clippers

Dear Mr. Rob,

Thank you for your feedback.

We are delighted that you are pleased with the product you purchased from us. As you may be aware, we rely on Royal Mail for product delivery within the United Kingdom. Unfortunately, their services have fallen short of our and our customers' expectations.

We are in discussions with other courier companies about improving the delivery of product nationwide. We are discontinuing our Royal Mail services as of today. We anticipate that we will be able to get your products to you in a timely manner on your next purchase.

Thank you for your business.

DART PROFESSIONAL
Department of Operations.

Classificada 1 em 5 estrelas

Absolute shocking customer service

Absolute shocking customer service. I will never use this company again.
UPDATED.
The main issue was you not replying to several emails I sent you and also not responding to online chat several times. It got to the point where I had to phone you to sort out an order that took over 3 weeks. The order that I finlay received does not even work.

26 de setembro de 2021
logótipo da DART PROFESSIONAL Clippers

Resposta da DART PROFESSIONAL Clippers

Dear Dom,

We regret that you are dissatisfied with the customer service you received. Our goal has always been to meet and exceed the expectations of our customers.

I checked your orders and followed up on their status. You had ordered a replacement charger using the "Pay on delivery" option. Unfortunately, we were unable to provide this service. As a result, the order was transferred to the regular order process, where payment is required prior to shipping. Your order was processed and shipped as soon as the payment was received. I can also confirm that the order has been delivered by Royal Mail.

We appreciate your feedback, and we will review the process to ensure that a similar scenario does not occur again in the future.

Thank you for your business.

DART PROFESSIONAL
Department of Operations.

Classificada 5 em 5 estrelas

VERY HAPPY

The shipping time was extremely quick, and opening the box and seeing the beautiful clippers made my day!!! Cut like butter and will definitely be purchasing more clippers in the future

6 de setembro de 2021
Classificada 4 em 5 estrelas

Received Wrong Model, but DART Corrected and Made up For it

I ordered the Sensation Balding Clipper with a US plug from DART Pro. After initially receiving the wrong model (was sent a UK plug), I reached out to their customer service and left a two-star review here and they were able to issue me a replacement, upgraded model free of charge. Having had two clippers/trimmers from them, their products are high quality, reasonably priced, and very easy to use especially if you're seeking cordless clippers.

Please note: I was not paid to or coerced into revising my initial review at all. I revised and improved the rating on my own volition.

19 de agosto de 2021
logótipo da DART PROFESSIONAL Clippers

Resposta da DART PROFESSIONAL Clippers

Hello Wesley, and apologies for the experience. However, it may seems you have not been getting our correspondence to you. Please, kindly check your spam folder.

On the 16th of August (3 days ago) we sent you a status update on your return that we have upgraded your trimmer i.e. you are getting a more powerful model of our product. It has been processed for shipping.

Similarly, we rely on international courier like DHL, UPS, USPS etc to ship products. The speed of delivery is out of our control but we always engage with them to ensure our customers are properly served within a reasonable time frame. Pre-Covid, it hasn't been an issue but the impact of Covid on shipping logistics has been very challenging. As things settles and the battle against the virus is being won, delivery is getting better. Kindly bare with this global crisis.

We'll continue to do our best to satisfy your need. Thank you for your understanding and we are confident your view will change when you get your new products. We also appreciate your comment on how solid the trimmer is. Thank you.

Kind regards,
DART

Update: We can confirm that your upgraded trimmer has been delivered by UPS

Classificada 1 em 5 estrelas

I didn’t received the delivery and I…

I didn’t received the delivery and I hope i’m not gonna deal again with Royal Mail

31 de julho de 2021
logótipo da DART PROFESSIONAL Clippers

Resposta da DART PROFESSIONAL Clippers

Hello George,
Apologies that you didn't get your trimmer in a time manner. We followed up with Royal Mail immediately you notified us.

In our last telephone conversation with our customer service team member, you confirmed the product was delivered the following day by Royal Mail.

Thank you for your patience, understanding and business.

Kind regards,
DART.

Classificada 1 em 5 estrelas

I purchased a charger for my trimmer

I purchased a charger for my trimmer. I made sure to get the right one, it practically doesn’t work unless you put it at an angle and it turns off by itself.

21 de julho de 2021
logótipo da DART PROFESSIONAL Clippers

Resposta da DART PROFESSIONAL Clippers

Hello UN.
Apologies that you have had this experience.

From what you have described in this review, it seems the problem is NOT the charger you purchased but the charging port/pin on the trimmer itself. The trimmer will turn off once the battery power is depleted.

Please contact our technical support and we can fix this for you. We guarantee a 48-hour turnaround on receipt of returned product.

Chat - dartpro.uk/chat or
Email - orders@dartprofessional.com

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