Ordered 3 times, one delivery had multiple damaged panels at the ends and some right in the middle which was a pain but luckily I had over ordered which allowed for some waste. They offered to repla... Ver mais
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I had a delivery issue where the delivery driver left my parcel down the lane against a post rather than deliver it to my address! I initially dealt with Caitlin who was a waste of space and let the... Ver mais
A empresa respondeu
Popped into the store and got a great reception from the lady who helped us make a fab choice in a bathroom design as we weren’t sure of what to choose. So happy and it looks brilliant. Brings our bat... Ver mais
A empresa respondeu
Great company to deal with, great price actually best price on Internet that included delivery. Lovely delivery driver from the actuall company. Everything spot on. Many thanks I can crack on wi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Here at DBS Bathrooms we specialise in high quality bathroom wall panels, shower panels, ceiling panels, and LVT flooring. We have an extensive range of stock, including over 99 different colours and designs, all available to view & purchase within our Tamworth showroom. Our wall & ceiling panels can be used within any area of the home, from the bathroom to the kitchen, in children's playrooms, hallways and many more rooms. They are also perfect for commercial use. Our cladding is available in a wide variety of designs ranging from marble to sparkle, tile effect and everything in between. A full range of trims & adhesive are also available, please contact our friendly and knowledgeable team who are on hand to answer any questions.
Informações de contacto
Unit 23a/23b Two Gates Trading Estate, Watling Street, B77 5AE, Tamworth, Reino Unido
- 01827714255
- info@dbsbathrooms.com
- dbsbathrooms.co.uk
4,3
Excelente
444 opiniões
Respondeu a 73% das suas opiniões negativas
Geralmente responde dentro de um mês
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Can’t quite believe that this company…
Can’t quite believe that this company is closed on a weekend !!
9 de maio de 2026
Opinião espontânea
3 orders
Ordered 3 times, one delivery had multiple damaged panels at the ends and some right in the middle which was a pain but luckily I had over ordered which allowed for some waste. They offered to replace but wanted me to repackage them ready to send back, was easier to just bin them.
Second order was a smaller one and fine.
Third order had 2 trims missing, I called as soon as I noticed and was told they would send out after the weekend. Never arrived so just got the trims from somewhere local. Also more damaged panels as I worked my way through.
15 de abril de 2026
Opinião espontânea
Great service
Great service. The bathroom panels ordered were good value for money, easy to install and looked great. Fast delivery too.
6 de maio de 2026
Opinião espontânea
Resposta da DBS Bathrooms
Hi Janice! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms
Very easy to order great product…
Very easy to order great product excellent comms
16 de março de 2026
Opinião espontânea
Resposta da DBS Bathrooms
Hi Michael! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms
Very Impressed
Very impressed with both the delivery and quality of the products we purchased. We will certainly use again for future projects we are planning.
10 de fevereiro de 2026
Opinião espontânea
Resposta da DBS Bathrooms
Hi Les! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms
Popped into & got a great reception
Popped into the store and got a great reception from the lady who helped us make a fab choice in a bathroom design as we weren’t sure of what to choose. So happy and it looks brilliant. Brings our bathroom bang up to date. Great service and reliable delivery too 5* 👍
4 de março de 2026
Opinião espontânea
Resposta da DBS Bathrooms
Hi! Thank you for taking the time to leave a 5* review! We are glad to hear you found coming into store helpful and that our products were able to bring your bathroom up to date. We hope to see you again soon. DBS Bathrooms
Prompt service lovely product can’t…
Prompt service lovely product can’t fault them
6 de fevereiro de 2026
Opinião espontânea
Resposta da DBS Bathrooms
Hi Sarah! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms
A very good company to deal with…
A very good company to deal with exerlent on price and service. Bought from them a good few times and always the same great service and delivery
10 de fevereiro de 2026
Opinião espontânea
Resposta da DBS Bathrooms
Hi Neil! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms
ordered 35 panels and 90% were damaged…
ordered 35 panels and 90% were damaged either at one end, both ends or on the middle. there is no bubble wrap or anything to stop damage. other sellers of this kind of panel fully wrap and double the ends over. like the other buyer, they wanted me to pile them up and take a photo, this after me telling them that i had started fitting and had to cut ends off. good job i did not need full panel lengths. absolute shambles of a company. i was short 1 white/chrome coving starter trim and the one they sent was full chrome. they replaced that one with the correct type of trim but smaller. 20mm coving insted of, 30mm like the original ones, which was no good to me.
said that they had changed supplier but did not offer to get in touch with, or give me the details of, the previous supplier now we are having trouble getting the correct trim. out of a £400 order they offered me 10% off 25 panels. £18.
18 de março de 2026
Opinião espontânea
Resposta da DBS Bathrooms
Hi Tom, thank you for taking the time to leave a review. We are very sorry to hear about the damages you received on your order. The reason we ask for one photograph showing the damages, is so we can send this to the courier company. Unfortunately, as you had already used the panels, the most we could do on this occasion was to process a 10% refund on the damaged panels. If the panels could not have been used, we would have been able to replace these for you. Once again please accept our sincere apologies for the inconvenience caused.
DBS Bathrooms
I had a delivery issue where the…
I had a delivery issue where the delivery driver left my parcel down the lane against a post rather than deliver it to my address!
I initially dealt with Caitlin who was a waste of space and let the company down.
I then spoke to Janice who saved the day and used common sense, very helpful and will certainly use again.
10 de abril de 2026
Opinião espontânea
Resposta da DBS Bathrooms
Hi Simon, thank you for taking the time to leave a review. We are very sorry your order was not delivered to your address. This was unacceptable by the courier company and not the level of service we strive for.
However, we are glad to see that Janice was able to promptly resolve this situation for you and had a replacement order dispatched.
Once again very many apologies for the inconvenience caused.
DBS Bathrooms
Wall panels …
The product is so clever and simple to use anybody could fit it. The delivery was well organised and came on time. I started in one room but it looked that good we have done the whole house.
4 de março de 2026
Opinião espontânea
Resposta da DBS Bathrooms
Hi Robert! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms
Excellent service staff really helpful…
Excellent service staff really helpful would use again
18 de fevereiro de 2026
Opinião espontânea
Resposta da DBS Bathrooms
Hi Claire! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms
Resposta da DBS Bathrooms
Hi! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms
Good quality materials
Good quality materials, good communication and speedy delivery l, will be ordering again 👍👍
18 de fevereiro de 2026
Opinião espontânea
Resposta da DBS Bathrooms
Hi Mark! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms
Very happy with the product
Arrived on time, delivery driver very polite, the ceiling panels I ordered were easy to fit and looks great, will definitely use DBS again if I need any other panels
21 de fevereiro de 2026
Opinião espontânea
Resposta da DBS Bathrooms
Hi Michael! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms
Great piece of kit and easy to install.
3 de março de 2026
Opinião espontânea
Resposta da DBS Bathrooms
Hi Martin! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms
Useless
As with other reviews posted having a very similar experience…
Initially ordered £36 panels, more than half arrived damaged. Sent photos as requested and Replacement arrived a dew days later, and yet more damaged arrived…
Now having to wait for them to collect the damaged panels before they will send me the 4 im needing to finish the project.
Whole project has been on hold numerous times due to the lack of care in sending panels out.
Had the audacity to offer me £5.60 to keep the damaged panels.
Told me courier would be in touch in 48 hours…. That was 3 days ago…
I dont know what dbs bathrooms are playing at but service used to be brilliant. Its clearly gone down hill.!
6 de março de 2026
Opinião espontânea
Resposta da DBS Bathrooms
Hi Bradley, thank you for taking the time to leave a review.
We are very sorry to see the issues you had with damages on your order. This is completely unacceptable and not the level of service we strive to provide our customers with.
We can see from the photographs provided, there was a complete lack of care from the courier when handling your goods, on multiple occasions. We have forwarded all your photographs to raise our concerns.
With regards to the damages, we do not expect you to have to use these. However, due to the length of the panels, most customers require the panels cutting to size before installation. If the damage is at the end of the panels, this is usually cut off. We offer this option to not hold up your project, and we then issue a partial refund for being able to do so. If this isn't something that it appropriate, we send our replacement panels. Sometimes the courier company will request to collect the damaged items, this is why we ask not to dispose of them.
Once again please accept our sincere apologies for the inconvenience caused.
DBS Bathrooms
Delays and unethical service
Delayed my order
Sent damaged items
Didn't replace even after giving photos but insisted I leave my bathroom work on hold till they get their damaged panels so they can replace
Very difficult to communicate
27 de fevereiro de 2026
Opinião espontânea
Resposta da DBS Bathrooms
Hi Khan, thank for you taking the time to leave a review.
We are very sorry you received some damaged items on your order.
Unfortunately, after multiple attempts to try and resolve this with you, we did have to ask Amazon to step in and resolve this due to your behaviour.
The constant verbal abuse you gave to multiple members of our customer service team was nothing short of disgraceful. This has been reported directly to Amazon along with screenshots of all your messages to prevent this from happening to anyone else.
We can see from your other Trustpilot reviews that this seems a common occurrence with yourself, and we do not wish to have any further dealings with you.
DBS Bathrooms
Really wonderful product
Really wonderful product, such helpful and friendly customer support and will absolutely use again and highly recommend
26 de fevereiro de 2026
Opinião espontânea
Resposta da DBS Bathrooms
Hi Jane! Thanks for taking the time to leave a 5* review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms
Great service
Great service, Good quality panels fast delivery will use again
1 de fevereiro de 2026
Opinião espontânea
Resposta da DBS Bathrooms
Hi Paul! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms
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