DEALDRIVE MOTORS  Opiniões 

Great service lovely car will do buisnes again

I bought a car from them 10 months ago and all ive had is trouble with it ive had to get the rac out to look at my brakes and told me it's not safe to drive so I had to get all 4 brake pads and discs replaced and now it just won't start phoned the dealer up not interested thanks for that now I have a 13000 car sat on my drive and can't do nothing about it 🙃 they just don't care as soon as you drive off that's it there not bothered about any aftercare

My son bought his first car at full asking price on the Saturday, but after a few hours at home the battery was flat. We assured the manager it wasn't because the lights were left on. I made the mistake of saying I would report it to the Motor Ombudsman. This was because it was the first time I had bought a second and car and was nervous about it. The manager came over with his mechanic and changed the battery on the Monday. He also fixed the bonnet which could be opened without using the latch. But he later confessed he didn't like me threatening him in this manner.
On the Wednesday, I realised it had no timing belt service and it was three years overdue. I was disappointed about this having enquired to the manager, and having received verbal confirmation, it needed neither servicing or anything doing to it. The manager said this was classed as 'preventative maintenance', therefore not coming under servicing, which I felt was playing on the nuances of language and jargon. I checked with the AA warranty - the timing belt was not covered being pre-existing and the warranty would not be valid if the car broke down as it hadn't been properly maintained. The manager offered to fix it for a further £300 or the option to return the car for a £500 restocking fee.
The following Tuesday it had rained and my son's friend reported a wet back seat when they drove around locally. I discovered water ingress pooling in the boot and wetting the back seats. The manager said he had ordered the parts, but I had been trying to find them for a few days. He said it would be 7-10 days, but worried it was just kicking the can further towards the 30 day limit of the Consumer Rights Act 2015, I pressed for evidence of these parts being ordered. This culminated in the car being returned on the following Monday. In the office I was upset and lost my temper as I knew it was not correct to say we had to pay a £500 restocking fee or none of my son's monies would be returned. I threatened to remain in the office all day, but could leave when my monies were partially returned, less the £500 fee plus £1 for each mile travelled. On the following Wednesday, having sook the counsel of Citizens Advice and sent a letter in, our full monies were repaid. Going forward, I hope Deal Drive Motors will have a full understanding of the Consumer Rights Act 2015 and fully respect it on behalf of their customers.