Dealz Opiniões 40

Dealz store in Artane on Friday, 6 March 2025, around 5:00 pm. I had a very disappointing customer service experience.

After completing my purchase at the self-service cashier and paying with €50 notes, I received €20 notes as part of my change. I politely asked a staff member if they could exchange the €20 notes for €5 notes, but I was told this was not allowed. I then asked to speak with the manager.

The manager, whose name tag identified her as Lucy, told me that the cashier box would need to be opened in order to make any change. I suggested returning a few items and exchanging them for others so the cashier would need to be opened and the change could be made. At first she refused and seemed distracted because she was chatting on her phone with someone called Aaron. After I insisted, she eventually agreed to process the exchange.

However, once the transaction was completed, she refused to exchange the two €20 notes that I had originally received from the self-service cashier. Instead, she only gave me one €10 note and two €5 notes.

The overall customer service experience was terrible. I am a frequent customer of this shop, but this is the first time I have felt so badly treated. Another customer even approached me during the situation to express support and said that the manager’s behaviour was unacceptable.

Very disappointing experience with the Management.

Been to Dealz in Roscommon a few times and find the staff so friendly and helpfull especially a young guy called Adam. He is often on the tills and has such a great personality and is so nice to both young and old alike, he will always chat to you and have a laugh, everyone walks out of the store smiling. The prices are great too. Well done Dealz in Roscommon and especially Adam! 🤩

This whatever you wanna call it is a scam! They took our money and we don’t have a product. We have reported them to the BBB.

The staff always helpful always have what I need everything under one roof and prices are great

Dealz is just AMAZING!I love going in there before the cinema and a few days ago I did this,I got three share bags of sweets and the total came to €5.oo!It's so cheap and amazing!I love the variety in the shop there is sweets,clothes,cosmetics,hygiene products,little trinkets and sooo much more.Dont even get me started on how nice the workers are.I highly recommend!FIVE STARS 🌟

The staff are very friendly service was quick and items cheap

I purchased 2 Vacuum magnetic suction brackets for a mobile phone to hold in a car. They will return the product if it is damaged or broken. They will not return the product if: You change your mind, it is incorrect usage of the product, product no longer needed, situations where the product functions correctly but because of personal setup, environment or lack of suitable installation space. does not work with your phone.
I would read the return notice before purchasing any of their products. Best to buy from Amazon.

Online order. Fan arrived smashed and cracked. Was packaged without any safety packaging i.e bubble wrap, foam. Item is also very cheap flimsy quality so not surprised it's damaged. Been back and forth with seller communication, bad unhelpful customer service absolutely no interest in being good guys. Wish I'd seen all reviews, it's happened to others! Look at breakages in reviews on amazon. AVOID THIS SELLER. Thanks

Cheap but you have to walk through the woman's section first thing 😬

I went to wexford town shop yesterday afternoon and went to pay for my items but 6 / 7 young teangers were all huddling around in a group so I asked one can I get past and moved out of my way there was no body in front of them when I went to pass and go to pay I was told my the staff member that was standing there to go to the back of the queue and then asked me if I was paying cash or card and told me to go to the self service till?
As I am disabled and have to use a stick to walk with it was very badly treated by this person .
It seems to me that this shop has no help for elderly people
And not AGE friendly policy in place
Very dissatisfied with this shop and the staff member that spoke with me

Few day ago I went to dealz in Ballina, and I just want to highlight how great Lisa was as a consultant. She made our shopping experience so easy and pleasant, offering helpful advice and a friendly attitude. We really appreciated it!

Big thanks to the consultant Lisa for her amazing help! She was super attentive and really helped us find exactly what we needed. We left the store happy thanks to her!

Dealz on Liffey street is just a brilliant shop, great prices, one of my bulbs went in my bathroom & light bulbs are definitely not the same when I grew up, but I was so happy to walk into dealz & they had it, they sell everything & at such a brilliant price!!!!

Customer service appalling,tried to get them on five different telephone numbers to no avail
John O'Sullivan

some things are out of stock .
The chance of wining something with a review dose not work.
Price are not in the right place

Amazing range of products always friendly staff

I recently visited Dealz in Blackpool Cork and I have to say I left disgusted and very angry and frustrated by the particular young girl staff that I thought could help me because the self service machine needed clearance to buy a can of monster drink I had I packet of sweets and noticed a packet of sweets that they were selling off at 20c so I decided to take one but again the self service machine tried to charge 75c so I had to get the girl to sort it again she did and left me but then the machine spat out 15 ×1c coins n change so I went to the counter to change it over I said to the girl that I had dealt with what had happened with the 1c coins she then snapped and said "you have to say it to the manager I can't do anything for you" it wasn't so much what she said but the way she took me and in front of customers so I said can you get a manager so to which she pointed to the counter two feet away where there was a manager and said "that's him" I responded sarcastically I admit with "that's great customer service" to which she proceeded to tell me and anyone that would listen that I have an attitude problem because I first said to just take away the 20c sweets as I didn't really want them I only took them coz they were 20c and from there she took a disliking to me ...I would like to add that I have been in management myself for over 30 years in fact I'm actually working around the corner from Dealz and I would never treat customers even the awkward ones like I was treated and to be honest as a 50 year old old man I felt embarrassed in the shop by the way I was treated and spoken to by this young girl...I have never written any type of complaint before on paper or online but I just felt I had to tell someone because I certainly got no satisfaction from the manager who obviously could hear and see what was going on but chose to say nothing ..in the end I approached him and calmly handed back my products and asked for a refund and he was actually short changing himself by 40c untill I pointed out that he was refunding me too much .I genuinely think the manager was slightly taken aback because he did seem to be having a good repour with the customers and was very pollite and had no problem refunding me he seemed like a nice guy but needless to say I will never again shop in that or any other dealz again

Hi . The staff here are so nice to many names but Paula the manager walks the store with me as at the moment Im an older man home alone and she just is so friendly and all of the team…… Great prices on cleaners and everything …. You can’t go wrong ..Give it a visit .
And save a lot of money too……
Thank you guys for all the help.
Paul Templeogue home alone for now….. and learning !!!!

Bought two 180g Cadbury Crunchie Bits bars in the Cork store today. Advertised on-shelf at €3.50 each or two for €5.00. At the till I was charged €7.00. When I brought it to the cashier’s attention she called the manager/supervisor who told me the offer sticker was for a different, smaller pack of Crunchies. After I made my purchase I went back and photographed the sticker (180g Crunchie Bits €3.50 each or 2 for €5 – on the shelf with the 180g bars and nowhere near any other Crunchies). I showed the photo to the same manager/supervisor and was told it’s “not my problem, I don’t look after the pricing and I’m up the walls today”. Avoid this place.

I purchased Ronseal One Coat Everywhere Matt Paint (2.5L, Charcoal Grey) from B&Q for £25.41. The item did not arrive to my home address due to an Evri delivery failure. Despite repeated attempts over the past week to obtain a full refund, my requests have been met with unsatisfactory responses, including an unhelpful explanation of delivery procedures. The lack of agent identification and vague communication regarding my refund constitutes a breach of consumer rights, and I intend to pursue formal action for a full reimbursement.