After having contacted DFC about my payment as I wished to cancel my membership and even though I made the payment they still charged a late payment fee. This is horrendous customer service and will n... Ver mais
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Leia as opiniões dos outros
EDIT: they have resolved my issue, i wasnt getting any help but someone reached out and put my mind at ease, looks like debt on a bank statement but it really isnt and now i dont have to worry abo... Ver mais
A empresa respondeu
Cancelled via my gym. Told the direct debit had already been submitted and to contact Debit Finance who should cancel the payment. Can never get through, now they've sent me £15 late payment fee on to... Ver mais
A empresa respondeu
ABSOLUTELY DISGUSTING! Would give Zero stars if allowed to! I took out a gym membership October (last month) my first payment isn’t due until December….They are sending me intimidating, threateni... Ver mais
Informações sobre a empresa
Escrito pela empresa
For the latest updates regarding our services and answers to frequently asked questions concerning membership payments, please see our website: https://www.debitfinance.co.uk/covid-19-member-faqs Thank you for your patience and understanding at this time.
Informações de contacto
1st Floor Central Square South, Orchard Street, NE1 3AZ, Newcastle upon Tyne, Reino Unido
- 01908752078
- info@debitfinance.co.uk
- debitfinance.co.uk
1,5
Muito mau
800 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Incorrect notice
Good Evening , I’ve received an Incorrect notice of unpaid direct debit. Cancellation was made via the website. I then received an email from DFC to say I had to fill out the same form on the 1Life website again which has caused the cancellation to be late. Related to Reference Number: 765103AM8893. Could I please speak to somebody about this to resolve.
4 de julho de 2022
Opinião espontânea
Resposta da Debit Finance Collections Plc
Good morning, Albie.
Thank you for your review, I am sorry to hear that you are unhappy with the service which we provide. I would be more than happy to look into this further, to provide any required clarification and my assistance on the points you have made above. So I can assist you, please could I ask that you email me further at info@debitfinance.co.uk with 'Trustpilot' in the subject line.
Thanks,
Nichola
Customer Relations
Worst company run by goons.
I cancelled my child's piano lessons but these scums still want me to make direct debit payments for two more months.
How are these greedy scamsters allowed to operate in the UK ?
4 de julho de 2022
Opinião espontânea
Resposta da Debit Finance Collections Plc
Good morning, Vishal.
Thank you for your review, I am sorry to hear that you are unhappy with the service which we provide. I would be more than happy to look into this further, to provide any required clarification and my assistance on the points you have made above. So I can assist you, please could I ask that you email me further at info@debitfinance.co.uk with 'Trustpilot' in the subject line.
Thanks,
Nichola
Customer Relations
Resposta da Debit Finance Collections Plc
Good morning, Jo.
Thank you for your review, I am sorry to hear that you are unhappy with the service which we provide. I would be more than happy to look into this further, to provide any required clarification and my assistance on the points you have made above. So I can assist you, please could I ask that you email me further at info@debitfinance.co.uk with 'Trustpilot' in the subject line.
Thanks,
Nichola
Customer Relations
This company still wants me to pay for…
This company still wants me to pay for the months I was physically unfit to use the gym. (with evidence provided from my gp) Appalling. They are adding late charges onto my account, all sorts of random amounts. They said the late fee would be waived. It hasn't been waived and that I would no longer recive debt collection messages which I still recieve! All of their staff say different things. I would avoid signing up to any membership that uses this company. If anyone wants to sign a petition for the court let me know. I'll. Be intouch
17 de junho de 2022
Opinião espontânea
Resposta da Debit Finance Collections Plc
Good morning, Nisha.
Thank you for your review, I am sorry to hear that you are unhappy with the service which we provide. I would be more than happy to look into this further, to provide any required clarification and my assistance on the points you have made above. So I can assist you, please could I ask that you email me further at info@debitfinance.co.uk with 'Trustpilot' in the subject line.
Thanks,
Nichola
Customer Relations
Very disappointed
Very disappointed. This company arranges direct debt for gym membership. Had two emails to say they couldn’t collect payment. Having spoke to them the same day was told to ignore the emails as it was an error and everyone received the same email. Later the same day received two texts stating they couldn’t collect payment. Late payments would be charged. They shouldn’t have anyones private details as they are incapable of doing simple direct debits .
7 de junho de 2022
Opinião espontânea
Resposta da Debit Finance Collections Plc
Good morning, Linda.
Thank you for your review, I am sorry to hear that you are unhappy with the service which we provide. I would be more than happy to look into this further, to provide any required clarification and my assistance on the points you have made above. So I can assist you, please could I ask that you email me further at info@debitfinance.co.uk with 'Trustpilot' in the subject line.
Thanks,
Nichola
Customer Relations
I’d give zero star if I could
I’d give zero star if I could
I would not sign up to any gym if they use this company, ridiculous charges for payment which are a day late, very difficult to cancel subscriptions
6 de junho de 2022
Opinião espontânea
Resposta da Debit Finance Collections Plc
Good morning, Anthony.
Thank you for your review, I am sorry to hear that you are unhappy with the service which we provide. I would be more than happy to look into this further, to provide any required clarification and my assistance on the points you have made above. So I can assist you, please could I ask that you email me further at info@debitfinance.co.uk with 'Trustpilot' in the subject line.
Thanks,
Nichola
Customer Relations
Absolutely diabolical
Absolutely diabolical! I canceled my son's membership because he didn't like it. I was then bombarded with threatening emails and late payment charges, and told I owe extra months. So, a 6 year old child decides he doesn't like his club and you can't cancel when you want? You have to give months warning and pay them months? Hahah. Fk off. DO NOT USE THIS FIRM. YOU HAVE BEEN WARNED.
6 de junho de 2022
Opinião espontânea
Resposta da Debit Finance Collections Plc
Good morning.
Thank you for your review, I am sorry to hear that you are unhappy with the service which we provide. I would be more than happy to look into this further, to provide any required clarification and my assistance on the points you have made above. So I can assist you, please could I ask that you email me further at info@debitfinance.co.uk with 'Trustpilot' in the subject line.
Thanks,
Nichola
Customer Relations
Horrific experience
Horrific experience.
I cancelled my membership with the swimming pool as I have no income, as is my right to do so.
This company have hounded me for money I don’t owe ever since. The fees grow extortionately high every time they email me. It’s a disgrace that people are being hounded like this during a National cost of living crisis.
I have reported these crooks to the Financial Ombudsman today.
6 de junho de 2022
Opinião espontânea
Resposta da Debit Finance Collections Plc
Good morning, Em.
Thank you for your review, I am sorry to hear that you are unhappy with the service which we provide. I would be more than happy to look into this further, to provide any required clarification and my assistance on the points you have made above. So I can assist you, please could I ask that you email me further at info@debitfinance.co.uk with 'Trustpilot' in the subject line.
Thanks,
Nichola
Customer Relations
Should be shut down
The worst company I have delt with they avoid answering questions. Reply only to what they want to. Lie to you on the phone. Will do as little as possible to help. Company should be shut down for how they operate.
6 de junho de 2022
Opinião espontânea
Resposta da Debit Finance Collections Plc
Good morning, James.
Thank you for your review, I am sorry to hear that you are unhappy with the service which we provide. I would be more than happy to look into this further, to provide any required clarification and my assistance on the points you have made above. So I can assist you, please could I ask that you email me further at info@debitfinance.co.uk with 'Trustpilot' in the subject line.
Thanks,
Nichola
Customer Relations
Unreasonable T&C's
Unreasonable T&C's. They do everything possible to make it as difficult as they can to freeze/cancel memberships. Extremely dodgy company.
Definetly a red flag if a gym uses this company. I'd avoid at all costs if possible.
If you're going to cancel your membership, cancel your direct debit before they try and rob you of any extra £.
Has anyone actually paid the extra fees these guys try and charge you? Surely even if they took it to court they'd never get anything from it.
You are able to see some of the companies employees on their LinkedIN page, they need to ge held accountable for supporting this scam.
6 de junho de 2022
Opinião espontânea
Resposta da Debit Finance Collections Plc
Good morning, Ryan.
Thank you for your review, I am sorry to hear that you are unhappy with the service which we provide. I would be more than happy to look into this further, to provide any required clarification and my assistance on the points you have made above. So I can assist you, please could I ask that you email me further at info@debitfinance.co.uk with 'Trustpilot' in the subject line.
Thanks,
Nichola
Customer Relations
(100%) £15 late fee on a gym membership…
(100%) £15 late fee on a gym membership and being charged an extra payment. I'm really not sure that a 100% late fee is representative of the effort needed to get the late payment paid.
I emailed to complain but the person has clearly not read my email or tried to understand what I am saying.
I'm somehow paying 13 instalments on a 12 months of membership. (No sign up fee)
5 de junho de 2022
Opinião espontânea
Resposta da Debit Finance Collections Plc
Good afternoon,
Thank you for your review, I am sorry to hear that you are unhappy with the service which we provide. I would be more than happy to look into this further, to provide any required clarification and my assistance on the points you have made above. So I can assist you, please could I ask that you email me further at info@debitfinance.co.uk with 'Trustpilot' in the subject line.
Thanks,
Nichola
Customer Relations
Shame I couldn’t give them zero stars…
Shame I couldn’t give them zero stars this company has been taking payments from my account since 2020 for a gym membership that I was told was cancelled due to Covid I raised an indemnity with the bank and got my money back and now I’m receiving threatening letters saying debt collectors are coming ! They don’t reply to emails they are con artists and fraudsters
6 de maio de 2022
Opinião espontânea
Resposta da Debit Finance Collections Plc
Good morning,
Thank you for your review, I am sorry to hear that you are unhappy with the service which you have received. I would be more than happy to look into this further, to provide any required clarification and my assistance on the points you have made above. So I can assist you, please could I ask that you email me further at info@debitfinance.co.uk with 'Trustpilot' in the subject line.
Thanks,
Nichola
Customer Relations
same crap reply just a different person on a different day
Good morning
Thank you for your review, I am sorry to hear that you are unhappy with the service which you have received. I would be more than happy to look into this further, to provide any required clarification and my assistance on the points you have made above. So I can assist you, please could I ask that you email me further at infodebi
Thanks,
Nichola
Customer Relations
can't you think of anything else to write do any of the complaints you get get looked into are you a real person Nichola or jus a robot I've sent emails to you and don't get answers
25 de abril de 2022
Opinião espontânea
Resposta da Debit Finance Collections Plc
Hi George,
Can you please email info@debitfinance.co.uk with 'Trustpilot' in the subject line and I can look into this for you.
Thanks,
Nichola
Customer Relations
DFC are happy to collect payments on behalf of businesses they gave lost contact with
I cancelled my gym membership with a member of gym staff in February 2022 due to relocating to help a terminally ill family member.
Since then I’ve had numerous emails from DFC claiming that I’m in a six month contract and owe them £X amount, they’ve applied late fees etc. which has now taken my outstanding balance to over £200 in fees.
I’ve contacted them numerous times since February regarding this and they’re unable to do anything to help me until they have a response from their client. Who they have conveniently lost contact (which is very concerning) with as they’ve had no response to their own emails to them since Feb but obviously DFC is still happy to collect funds on their behalf.
I’ve spoken to a number of DFC colleagues who are extremely inconsistent in what they tell me - one week they can escalate to a manger (who never contacts me), the next week they don’t have a manager and the best one was they only have the facility to take incoming calls.
I’ve been promised updates from them on a number of occasions but its always left down to me to chase them for an update.
In addition to this they provided me with contact details for a completely different business. The managing director of which was very unhappy that DFC have provided his contact details in relation to a business that has nothing to do with him.
14 de abril de 2022
Opinião espontânea
Resposta da Debit Finance Collections Plc
Good morning,
Thank you for your review, I am sorry to hear that you are unhappy with the service which you have received. I would be more than happy to look into this further, to provide any required clarification and my assistance on the points you have made above. So I can assist you, please could I ask that you email me further at info@debitfinance.co.uk.
Thanks,
Nichola
Customer Relations
Debit finance are taking money from my…
Debit finance are taking money from my account this is puzzling for me as I have no memberships etc to warrant this. I am about to cancel the direct debit as I have had no response from any of my enquiries
10 de abril de 2022
Opinião espontânea
Resposta da Debit Finance Collections Plc
Good afternoon,
Thank you for your review, I am sorry to hear that you are unhappy with the service which you have received. I would be more than happy to look into this further, to provide any required clarification and my assistance on the points you have made above. So I can assist you, please could I ask that you email me further at info@debitfinance.co.uk.
Thanks,
Nichola
Customer Relations
DODGY
During the phone conversation I have agreed to cancel membership and make two payments in two installments.. I went to make a payment and it charged me two payments straight away and I do believe direct debit is not cancelled!! Record your phone conversations with them and ask to represent them self's before start the conversation!! They are dodgy don't trust them
8 de abril de 2022
Opinião espontânea
Resposta da Debit Finance Collections Plc
Good afternoon,
Thank you for your review, I am sorry to hear that you are unhappy with the service which you have received. I would be more than happy to look into this further, to provide any required clarification and my assistance on the points you have made above. So I can assist you, please could I ask that you email me further at info@debitfinance.co.uk.
Thanks,
Nichola
Customer Relations
Absolute frauds and con-artists.
These absolute charlatans continue to try and extort a gym membership that I cancelled in June 2021. They came back with a change of payment company (from the council to DFC) then within 2 or 3 weeks were trying to take debits from my account when the direct debit had been cancelled for over 3 months.
They even ADMITTED it had been reactivated in error, and 5 months after admitting THAT, they now email to say a balance is owed 3 times that of the original.
This company is an absolute joke, a fraud, and needs to be investigated.
30 de março de 2022
Opinião espontânea
Resposta da Debit Finance Collections Plc
Good morning,
Thank you for your review, I am sorry to hear that you are unhappy with the service which you have received. I would be more than happy to look into this further, to provide any required clarification and my assistance on the points you have made above. So I can assist you, please could I ask that you email me further at info@debitfinance.co.uk.
Thanks,
Nichola
Customer Relations
If your a business do NOT use this…
If your a business do NOT use this company, they do not return calls, reply to emails etc. If your a customer do NOT join any company that uses them, if you do good luck as you will need it. Shame we can not give a minus score as I am sure that would be a more accurate reflection of this company. Poor show debit finance, feel free to rename as really bad service finance.
19 de março de 2022
Opinião espontânea
Resposta da Debit Finance Collections Plc
Good morning,
Thank you for your review, I am sorry to hear that you are unhappy with the service which you have received. I would be more than happy to look into this further, to provide any required clarification and my assistance on the points you have made above. So I can assist you, please could I ask that you email me further at info@debitfinance.co.uk.
Thanks,
Nichola
Customer Relations
Absoulte shower of ...
Absoulte shower of .... Poor customer services, charged me £15 quid for there mess up and said if I don't pay it there taking further action. So just cancel the membership save yourself some money and go to a gym where you pay a monthly with cash and dont use these people. 1 star because can't go any lower.
14 de março de 2022
Opinião espontânea
Resposta da Debit Finance Collections Plc
Good morning,
Thank you for your review, I am sorry to hear that you are unhappy with the service which you have received. I would be more than happy to look into this further, to provide any required clarification and my assistance on the points you have made above. So I can assist you, please could I ask that you email me further at info@debitfinance.co.uk.
Thanks,
Nichola
Customer Relations
One star is too many for this…
One star is too many for this organisation. They keep trying to charge me fees I don't owe. I've now referred the matter to the Financial Ombudsman Service in an attempt to finally resolve it.
25 de fevereiro de 2022
Opinião espontânea
Resposta da Debit Finance Collections Plc
Good morning,
Thank you for your review, I am sorry to hear that you are unhappy with the service which you have received. I would be more than happy to look into this further, to provide any required clarification and my assistance on the points you have made above. So I can assist you, please could I ask that you email me further at info@debitfinance.co.uk.
Thanks,
Nichola
Customer Relations
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