Decadorn Opiniões 

448
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Awful experience in buying a sale item from Decadorn. Be aware that all sale items are 'sold as seen'. This entitles the company to send whatever they like with no comeback from your bank.... Ver mais

Classificada 5 em 5 estrelas

Ordered the set of 3 mini charms and a necklace, there was a small issue when they arrived but after an email to customer services this was quickly resolved - it is how a company acts when things go w... Ver mais

Classificada 5 em 5 estrelas

Had never heard of Decadorn before but was sucked in by the tiny star sign charms. After having a nightmare with royal mail stealing my parcel I’ve had such a positive experience from the customer car... Ver mais

Classificada 5 em 5 estrelas

I lost my mum five years ago so to mark the anniversary and her may birthday which was just two days later, I bought the raw emerald necklace with Gemini disc which was her star sign. It makes me feel... Ver mais

Informações sobre a empresa

  1. Ourivesaria

Informação fornecida por diversas fontes externas

Decadorn is a British jewellery brand that showcases and celebrates the raw, natural beauty of the world using semi precious stones. We’re inspired by free-spirited adventure and a joy in things long-lasting and beautifully made. To us, beauty doesn’t mean perfection, but honesty, workmanship and timeless design. A fascination with the earth’s natural wonder is revealed in each of Decadorn’s jewellery collections. Designed and hand finished in our London studio, the unusual becomes precious and the imperfect turns into treasure for a lifetime.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

448 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(448)

6 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Silver emerald necklace

Helen thank you for my beautiful silver emerald necklace, you can tell it is made with love, excellent quality, great service and I am very proud to be the owner of such a beautiful piece of jewellery. Would recommend to family and friends.

24 de novembro de 2021
Opinião espontânea
logótipo da Decadorn

Resposta da Decadorn

Thank you so much for the thoughtful review:)

Classificada 5 em 5 estrelas

Three Labadorite charms on dotty chain in silver.

I order the three Labadorite charms in silver on the little dotty chain thinking that I would have to put them on a longer one, but I have to say the chain is just the right length and is beautiful, and the charms are so pretty. I’m very please with them , I looked for along time before ordering then found a 10% discount code. So glad I ordered it is a beautiful piece of Jewelry.

18 de novembro de 2021
Opinião espontânea
logótipo da Decadorn

Resposta da Decadorn

So pleased you are happy with your purchase:)

Classificada 5 em 5 estrelas

The service was excellent and managed…

The service was excellent and managed to change my order via email and pay the remainder and delivery was fast. The set that was ordered was also beautiful and well packaged - couldn’t recommend this company enough.

7 de novembro de 2021
logótipo da Decadorn

Resposta da Decadorn

Thanks for the great review;)

Classificada 2 em 5 estrelas

Products were of disappointing quality…

Products were of disappointing quality and the website isn’t well worded, especially re the fact that adding an initial pendant onto any product makes it non refundable. Not very customer friendly for an online based business.
Wouldn’t recommend this business.

Response to my review from this company is incorrect … the non refundable info is not in a prominent position on the site when accessed via a link from Instagram and their customer service team gave me no options whatsoever, it’s non refundable that’s it.

4 de novembro de 2021
logótipo da Decadorn

Resposta da Decadorn

Thank you so much taking the time to feedback to us. While we encourage constructive feedback we are a little confused as every item with a disc clearly states in bold our non refundable policy, I’ve added it below;)
**If a disc is added then it is a bespoke, personalised product, and therefore can not be returned**

We’ve used this wording for years and have had no problems.

We are unable to refund a disc that was hand stamped as you requested. I know our customer service team did their very best offering lots of different options for you on a goodwill basis, of which non of them were suitable for you.

We are a small business and while we try our very best to exchange or refund where possible, when a customer has knowingly ordered a bespoke item it is unprofitable for us to refund this because it wasn’t suitable.
We are really proud of our 5 star feedback we normally get and are disappointed that you were not happy on this occasion.

Many thanks
Helen

Classificada 5 em 5 estrelas

Amazing jewelry

Amazing jewelry. So beautiful and well-made. I asked for it to be delivered promptly for my friend's birthday and it arrived 3 days later. This is the second necklace I've bought from them and I will definitely be ordering from Decadorn again.

28 de outubro de 2021
Opinião espontânea
logótipo da Decadorn

Resposta da Decadorn

Thank you for the wonderful review, it great to hear you were really pleased with your purchase 💫

Classificada 5 em 5 estrelas

Staggered! Brilliant customer service…

Staggered …brilliant customer service and quality .. I had inadvertently ordered two of the same gem earrings instead the two different colours that i wanted. I received and email to clarify my order.
Promptly changed , my error for which I am grateful it was dealt with swiftly and
I am beyond delighted with my purchases and will not hesitate to purchase more and recommend without hesitation,

19 de setembro de 2021
Opinião espontânea
logótipo da Decadorn

Resposta da Decadorn

Thank you so much for the wonderful feedback, really lovely to read 💫

Classificada 1 em 5 estrelas

They are breaking the law in not…

They are breaking the law in not offering returns on pierced earrings! - Consumer Protection Act replaced the Distance Selling regs and only personalised items can not be returned.

10 de setembro de 2021
Opinião espontânea
logótipo da Decadorn

Resposta da Decadorn

Hello, we are really sorry to see this review after we spoke to you directly and thought the issue had been resolved. We are very clear on the website that we do not offer refunds on pieced earrings, we are upfront to customers that this is our policy. Once we sell earrings they are no longer able to be resold as the likelyhood is they have been tried on, we do work with customers to change the stone as this part can be easily swapped to something more suitable. I'm sorry on this occassion we didn't meet the outcome you were after.
Many thanks
Decadorn Customer Services

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