DeckHead UK Opiniões 

87
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Maz & Martin are amazing people! So welcoming and friendly! Always up for a chat aswell as having great items in store! Super happy with all the purchases I’ve made! I’ve become a regular in their st... Ver mais

Classificada 2 em 5 estrelas

Ordered an ascended heroes bundle, item arrived however packaging not the best but not an issue as I opened it but worth noting for any sealed collectors. My main gripe is communication is poor, any m... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Best service, I ordered as a regular so avoided the hyped prices from other places, big respect for this service as they could easily be like the rest. Items sent and really well packaged. communicati... Ver mais

Classificada 5 em 5 estrelas

After years of collecting, I have always struggled to find a company that tailors my collection! Nothing is too big of an ask from Mart&Maz and even if something isn’t stocked they will endeavour to s... Ver mais

Informações sobre a empresa

  1. Loja de cartas coleccionáveis

Escrito pela empresa

Collectibles, Trading Cards and merch all at Great prices!


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

87 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(87)

16 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Preordered 2 charizard boxes

Preordered 2 charizard boxes at the start of the year, I failed to keep an eye on the release date and I was less than polite to the support staff. They were patient with me even then and rightfully made me feel like a fool.

Package arrived in great condition, no hits but that's the hobby.

Would highly recommend deckheads.

27 de junho de 2025
Classificada 5 em 5 estrelas

Great prices and customer service

Great prices and customer service, quick to send out my parcel and it was well packaged. Will defo be using them again.

5 de julho de 2024
logótipo da DeckHead UK

Resposta da DeckHead UK

Hi Tracey. Really appreciate the amazing review. Thanks. Maz :)

Classificada 5 em 5 estrelas

most friendly and reliabe shops

One of the most friendly and reliable TCG shops I know and i use ive purchased many a thing over time and never had one problem with them would strongly recommend..

Reviewed by TCGhub John

26 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Quick, Easy, Genuine.

Bought a booster box of Journey Together, It arrived within a week and came sealed with the original wrap. Since the hit rates in JTG are so high almost half of my boxes packs contained hits. I originally found this site out of the blue on google when looking for the box itself and I'm quite thankful I did knowing that I can receive the genuine and non tampered product and at a great price too with it being *slightly under the current market price on TCGPlayer (*$219 as of purchase = £163 converted, £155 on deckhead when I purchased it.). So overall a great experience with deckhead, I'll be sure to check them out for anymore upcoming drops.

19 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

5* everything!!

Ordered prismatic from DeckheadUK once again amazing prices and service always feel liked a valued customer cannot recommend enough

16 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

No communication, very late order

Was a pre-order that was delayed I think, no communication from the retailer informing me about the delay.

**Updated and downgraded to 1 star as I cant give 0. After checking junk mail there has been no communication from the retailer and I still haven't received the item ordered. The reply to my review was clearly lies and empty promises saying the item would be sent when a week later I still haven't received it. **

Would do best to avoid this retailer.

30 de abril de 2025
logótipo da DeckHead UK

Resposta da DeckHead UK

Thank you for your feedback. We’re sorry to hear about your experience with the delay on your pre-order. We did send out email updates regarding the delay, but it’s possible they may have landed in your junk or spam folder—something we’re working to help prevent in the future.

We understand how frustrating it can be to wait without clear updates, and we truly appreciate your patience. If there’s anything we can do to make this right or assist you further, please don’t hesitate to reach out to our support team.

We worked up until 11pm last night to get all items packed ready for collection today as they only arrived at 4pm yesterday. If you would like to cancel the order and aren't happy with our service please drop us a email at hello@deckheaduk.com and we can get this cancelled and refunded for you before collection at 3pm.

Additional response to your update - You have received Tracking details days ago, unfortunately with running a small business as just a small team, we are unable to hand deliver all items and when the item is sent it is out of our control as to when it gets delivered. Of course if there is then issues with the delivery we are more than happy to get these resolved as soon as possible. Please feel free to email us again as stated above and we are happy to provide proof of all of the above discussed. Wish you all the luck with your pulls from your box when it arrives.
Maz

Classificada 5 em 5 estrelas

Great Service

Had an issue with the order that wasn’t their fault at all, but communication was fantastic and we had a resolution that was offered by DeckHead with a couple of options on how I wished to proceed. Would use again!

15 de março de 2025
Classificada 5 em 5 estrelas

would highly recommend!

After some confusion with my order - I was very kindly explained the situation and it turned out to be entirely my fault!
My order was packaged very well and the customer service was quick, friendly and efficient. Would highly recommend 😊

28 de janeiro de 2025
Classificada 5 em 5 estrelas

Amazing! Super fast! Trusted seller!

I ordered two Prismatic Evolution ETB from Deckhead UK. That was amazing, the delivery was pretty fast and the package was perfect and the etbs are great condition. So I don’t have any complain about it. Highly recommend and a trusted company. Amazing service! Will order more again!!

14 de janeiro de 2025
Classificada 5 em 5 estrelas

A massive thank you to DeckheadUK!!

A massive thank you to DeckheadUK for staying genuine! As many of you have noticed, a lot of shops have taken advantage of the soon-to-be-released Prismatic Evolutions set by hiking prices to double or even triple the retail value. However, DeckheadUK has once again proven they’re truly community-focused, showing they value their customers and why they deserve our support.

Even if you haven’t been able to buy the Prismatic Evolutions set from them, please consider checking them out for any sets you’re still collecting. From the day I first felt welcomed by them, I’ve been committed to supporting DeckheadUK, and they continue to show why they deserve that loyalty.

14 de janeiro de 2025
Classificada 5 em 5 estrelas

Great service!

I pre-ordered some in high demand items, everything was honoured and came on time. Fantastic service, highly recommended.

14 de janeiro de 2025
Classificada 1 em 5 estrelas

Do not pre-order

Do not pre-order. 3mths paid in advance for one piece. Never received messed me about. Said sent items but no tracking lied continuously. Took me over 2 weeks toget refund.
AVOID ! AVOID ! AVOID !

3 de junho de 2024
Opinião espontânea
logótipo da DeckHead UK

Resposta da DeckHead UK

We are so sorry to hear you aren't happy with your experience.

Unfortunately items were Delayed originally by Bandai, this was completely out of our control.

We sent out multiple emails as well as social media updates. We apologised repeatedly when we realised your emails had been bouncing we also made sure we contacted you by text to make sure you got the updates after this.

As you can see from our previous reviews we made sure to update everyone as we got the information.

After receiving then delays with Evri and tracking not updating we contacted everyone affected and offered compensation and either the option to wait or have a full refund.

You responded to this with Threats and Abuse, we proceeded to refund your order, which you received well within the 2 weeks.

As the owner yourselves of a small TCG company, Evolution Cards we would have hoped out of everyone you would have been more understanding that sometimes these things happen and are out of our control.


We sincerely apologies again for the issues with your order but believe this maybe a case of no matter what we did, you would not have been happy.

Kindest Regards
DeckHead


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