Deck Market Opiniões 63

TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Just received our 3rd delivery from Deckmart supplies.Lovely to see, and chat with Alex again. Thank you for making our day brighter, in these sometimes trying times.We highly recommend these product... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Brilliant online shop! I've used deckmarket.net for pokemon products a few times now, and they've always been fantastic. I had a slight problem with my order that was quickly resolved after contacti... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Pleased to find these guys, best prices around and quality products to boot, communication was strong throughout and everything arrived quickly and in perfect condition. I’ll be back real soon. Thanks... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I found deckmarket through a Google search of the product I was looking for, and at a far cheaper price than I expected so I had to take the opportunity. What I saw of the site was easy to navigate,... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de cartas coleccionáveis

Escrito pela empresa

By collectors for collectors. We are an online Trading Card Shop specialising in the Pokemon Trading Card Game.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

63 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Never heard of this retailer before but…

Never heard of this retailer before but they had a really good deal on a box of Digimon cards so took the risk and it’s safe to say I would use them again. Very easy to deal with and fast shipping

21 de janeiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Best pkmn card store

Fast delivery, packaged well and doesn't mark up prices even on the most in demand items. Earned a customer for life!

17 de janeiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Very happy with Deck Market

They confirmed and shipped my order right away. And got from Scotland to Wales in 2 days with 2nd class , which is quite good I thought. I had a couple questions about something both before and after I had received my order and both times they got back to me very quickly and couldn't of been more helpful. I think it was David I spoke to who was very friendly and professional.

Overall I am very pleased to have chosen DeckMarket to buy from and will most certainly be back for my cards soon 😊👍

30 de novembro de 2021
Classificada 5 em 5 estrelas

Fast Dispatch and Great Service

First time ordering with Deck Market.
Great customer service
My order arrived well packaged in 2 days. No damage to anything, everything perfect.

Looking forward to shopping there again.

26 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

No damage

Brilliant packing. Many other websites I’ve bought from have bent the packs but not once with deck.market

6 de novembro de 2021
logótipo da Deck Market

Resposta da Deck Market

Hi Liam.
Thanks for your review.
That's great to hear about the good packaging you've experienced as it is something we try very hard to get right.

Classificada 5 em 5 estrelas

Great and honest customer service

Bought a very popular Pokemon set but unfortunately it was lost in the post. Deck Market has been most helpful and patient that they immediately set aside another set while we gave the post some time to arrive. However it never did. Deck Market sent us the replacement set by very quick delivery.
Customer service is key in this competitive market these days. Deck Market definitely has great communication and customer service.

3 de novembro de 2021
Opinião espontânea
logótipo da Deck Market

Resposta da Deck Market

Hi Mable.
Thanks for taking the time to write your review.
I'm pleased we were able to quickly sort the replacement for you.

Classificada 5 em 5 estrelas

Brilliant online shop!

Brilliant online shop!
I've used deckmarket.net for pokemon products a few times now, and they've always been fantastic.
I had a slight problem with my order that was quickly resolved after contacting via email. Highly recommend!!!!

27 de outubro de 2021
Opinião espontânea
logótipo da Deck Market

Resposta da Deck Market

Hi Cam.
Thanks for taking the time to write your review.
It's great to hear about your positive experiences and I'm glad we were able to quickly resolved the slight problem for you.

Classificada 5 em 5 estrelas

Pokemon

Excellent items and delivery

15 de outubro de 2021
logótipo da Deck Market

Resposta da Deck Market

Hi Scott.
Thanks for your review.
Great to hear you were very happy with the items and delivery.

Classificada 5 em 5 estrelas

Would 100% recommend

Had a great experience with these, I originally ordered a booster box which unfortunately was stolen from my safe place when delivered, so I got in contact and they had no issues with replacing my order with items of the same value when they really didn’t have to as the issue was no fault of theirs. Would definitely use these guys in the future for card orders :)

11 de outubro de 2021
Opinião espontânea
logótipo da Deck Market

Resposta da Deck Market

Hi Luke. Thanks for your review.
It must have been disappointing getting the items stolen from your safe place.
However, we're delighted we could help you out.

Classificada 5 em 5 estrelas

My experience so far

David, and the company in general are the best I’ve ever communicated with.

Replies are quick, deliveries are also as fast!

10 stars !

8 de outubro de 2021
logótipo da Deck Market

Resposta da Deck Market

Hi Ayron, thanks for your review.
Great to hear about your very positive experiences and that you've found the communication and deliveries quick and helpful.

Classificada 5 em 5 estrelas

Good customer service

Had problems with delivery but was sorted out quickly when I realised the mail was going to spam.

20 de setembro de 2021
Opinião espontânea
logótipo da Deck Market

Resposta da Deck Market

Hi James.
I'm really sorry to hear about the difficulty you've had.
We sent emails on 24th August, 6th September, and 19th September, so if you can maybe please check your junk mail.

Your parcel was dispatched through Royal Mail, and the emails we sent included the proof of dispatch and photos of the parcel itself returned to us on 18th September (Royal Mail advised they had attempted and the parcel had not been collected).

Our email of the 19th also offered to resend or refund.

Please get in touch directly at help@deckmarket.net and we'll be more than happy to resolve.

Kind regards,
David.

Classificada 5 em 5 estrelas

Quick

Quick, efficient and informative, would purchase from them again.

1 de setembro de 2021
logótipo da Deck Market

Resposta da Deck Market

Hi Sam.
Thanks very much for your review.
It's great to hear things were so quick and efficient for you.
Your business is appreciated.

Classificada 5 em 5 estrelas

Great customer service

I ordered a vivid voltage booster box as a gift at what was a competitive price online. Unfortunately the item never arrived however this was at no fault of deck market but rather royal mail (just one of those unfortunate things). I explained to David at deck market that I was ordering as a gift, unfortunately at this point the original item I ordered had since sold out but they were able to offer me a discount on individual packs and package them together to create a personalized "booster box" which was sent next day tracked delivery at no extra cost.
The original item never did arrive but I was offered a full refund which I was very happy with as well as discounted substitute, so overall incredible customer service and very happy with the product received. Would recommend 100%.

23 de agosto de 2021
Opinião espontânea
logótipo da Deck Market

Resposta da Deck Market

Hi Henry,
Thanks for taking the time to post a detailed review.
We're delighted we were able to overcome the initial delivery issue and get the alternative box quickly to you in time for the special occasion, as well as sorting the refund for the initial order.
All the best.

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