deconovo Opiniões 

282
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

J'ai commandé des rideaux occultants thermiques blancs et j'ai reçu des rideaux gris-bleu qui ne sont même pas occultants. Malgré des photos prouvant leur erreur, le service client m'a indiqué une p... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Lynn S below is a whiney little Karen! What an Absolute Jerk for leaving a 1 star only because her FREE coupon had a $40 dollar min purchase. That's called business Lynn! Her review had nothing to... Ver mais

Classificada 5 em 5 estrelas

Deconovo Black Out Curtains are fabulous !!! We live in Texas & the heat here is intense & these curtains are helping us keep our home cool while all the air conditioners struggle to keep up with heat... Ver mais

Classificada 5 em 5 estrelas

I’m really impressed with this bamboo sheet set from Deconovo. The fabric feels incredibly soft and silky, almost like hotel-quality bedding. After washing them, they became even softer and held u... Ver mais

Informações sobre a empresa

  1. Loja de cortinas
  2. também em
  3. Fornecedor e fabricante de cortinas
  4. Loja de bricolage, casa e jardim

Escrito pela empresa

Deconovo specializes in affordable and modern home decor. Our European and US-based designers stay up-to-date with the latest trends to ensure our range of stylish home decor products always stays on point. Over the years, we have expanded our catalog to include all categories of home decor. We offer sofa covers, cushion covers, bedding items, tablecloths, table runners, weighted blankets, towels, bathroom textiles, and more. Our company culture values authenticity, simplicity, and reliability - the exact components that make a home thrive and grow. By staying true to our customers, people, and the environment, we contribute to improving the lives of those around us and the local community, helping them to live better and realize their true potential.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

282 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(282)

23 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

The quality is impeccable!

The most important thing is that the quality is impeccable; furthermore, before shipping the product, they confirmed that everything was exactly as ordered. It was a highly reassuring experience.

22 de setembro de 2026
Classificada 3 em 5 estrelas

Produit non conforme mais remboursé

J'ai commandé des rideaux occultants thermiques blancs et j'ai reçu des rideaux gris-bleu qui ne sont même pas occultants.
Malgré des photos prouvant leur erreur, le service client m'a indiqué une première fois que les frais de retour seraient à ma charge car le produit n'était pas défectueux. Puis ils se sont rendu compte de leur erreur et j ai été intégralement remboursé.

22 de julho de 2026
Opinião espontânea
logótipo da deconovo

Resposta da deconovo

Bonjour Olivier — merci d'avoir pris le temps de partager votre expérience, et sincèrement désolés qu'elle en soit arrivée là. Vous avez raison : les rideaux reçus présentaient un écart de couleur important par rapport à votre commande, et notre première réponse n'a pas traité votre vrai problème — c'est notre erreur, tout comme le délai de réponse. Nous vous avons écrit directement : le remboursement intégral a été effectué, sans aucun retour ni frais de votre part. Merci de nous avoir permis de corriger cette erreur.

Classificada 5 em 5 estrelas

The quality of the fabric is fantastic

The quality of the fabric is fantastic. The stitching is perfect. The curtains wash up beautifully. They're heavy and thick, even without lining. My only disappointment is the black strip of fabric along the sides. I ordered white linen, the ribbon should have been a light to white color.

17 de junho de 2026
Classificada 1 em 5 estrelas

I am unhappy with purchase and they…

I am unhappy with purchase and they have a terrible return policy where they make you pay for shipping, not even through them but completely on your own via third party. Not a place worth bringing business into too esp if it’s something big or expensive. Buyer beware save yourself the hassle and buy from another company with better ethics. Also terrible customer service. This is the response I got when i asked to return curtains that to me looked nothing like the pictures. In person they were shiny and tacky.
“Really sorry for disturbing. Slight color difference may exist between computer monitors and the actual product because of screen difference.”

14 de junho de 2026
Opinião espontânea
logótipo da deconovo

Resposta da deconovo

Hi Anu — thank you for sharing this, and I'm genuinely sorry about your experience. The feedback you received about color difference — "slight color difference may exist" — didn't address what you were actually dealing with, and I understand why that felt dismissive. You shouldn't have been left to arrange a return through a third party on your own, and the experience you described isn't the standard we hold ourselves to. We'd like to make this right. We've already reached out to you by email to get a few more details, as we haven't been able to locate your order in our system yet — please reply to that message or email us at info@deconovo.com with your order number so we can move quickly on a resolution.
— Deconovo Customer Support

Classificada 1 em 5 estrelas

Terrible service

Terrible service. 3 weeks AFTER ordering I contacted customer service by email to ask when my order would ship..no response.. I contacted for a refund at 4 weeks… no response. If you want ignored order here

1 de junho de 2026
logótipo da deconovo

Resposta da deconovo

Hi Ginger, thank you for your feedback.
The Rosemary Stella is a made-to-order curtain. Your order was placed on May 16 and delivered on June 4 — 19 days, which falls within our stated production and delivery window of 10–20 days shown on our product page.
Where we fell short was communication: when you emailed on May 30, you deserved a prompt update and didn't receive one. That's a service failure we take seriously and are addressing.
We've reached out privately and remain available at info@deconovo.com.
— Deconovo Customer Support

Classificada 5 em 5 estrelas

I’m very happy with this product

I’m very happy with this product. The quality exceeded my expectations, and it looks beautiful in my home. The material feels durable, and the design fits perfectly with my décor. It was easy to use and added a cozy touch to my space. I would definitely recommend it to others.

31 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered and paid for several swatches…

I ordered and paid for several swatches and never received them.

21 de maio de 2026
logótipo da deconovo

Resposta da deconovo

Hi Kate —I'm sorry for the delay with your swatches and for not getting back to you sooner — that's on us. I can see from our records that the package was marked as delivered, but I understand that a slow transit followed by no communication from our side is genuinely frustrating, and we should have reached out proactively. We're currently looking into the tracking details and want to make sure this is fully resolved for you. Please reply to our recent email or contact us at info@deconovo.com with your order reference so we can sort this out immediately — whether that means confirming delivery or sending a replacement.
— Deconovo Customer Support

Classificada 5 em 5 estrelas

I’m very happy with these curtains 😍…

I’m very happy with these curtains 😍 The fabric looks beautiful and high-quality, and they perfectly match the interior. They create a cozy atmosphere and look amazing on the windows. The material feels thick and pleasant to the touch, and the color looks even better in real life. Great quality for the price — definitely recommend ❤️

6 de fevereiro de 2026
Classificada 5 em 5 estrelas

Super Soft, Cooling & Great Quality Sheets

I’m really impressed with this bamboo sheet set from Deconovo. The fabric feels incredibly soft and silky, almost like hotel-quality bedding. After washing them, they became even softer and held up really well without losing their smooth texture.

What I love most is how breathable and cooling these sheets are. They stay comfortable throughout the night and don’t trap heat, which is perfect if you tend to sleep warm. The fitted sheet also has nice deep pockets and stays securely on the mattress without slipping off.

The quality feels great for the price, and they make the bed look and feel so much more luxurious. I would definitely recommend these sheets if you’re looking for something soft, comfortable, and cooling.

28 de fevereiro de 2026
Classificada 5 em 5 estrelas

The velvet curtains are great quality

The velvet curtains are great quality. Customer service was excellent in guiding me through the customization process and their website has very useful tools for determining dimensions. I highly recommend this company for custom curtains

15 de dezembro de 2025
Opinião espontânea

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