Decoranddecor Opiniões 

358
TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Fantastic service from start to finish! A special mention to Verc from customer service, who was incredibly helpful — when I was deciding between two models, he kindly arranged for me to see a real pr... Ver mais

Classificada 2 em 5 estrelas

I ordered three washable rugs of different sizes. Only the smallest size was of a good quality and pattern design. The two larger rugs is under average quality and shows uneven pattern design and no... Ver mais

Classificada 5 em 5 estrelas

I purchased some beautiful handles from Decor&Decor and couldn’t be happier with my experience. As a designer, I pay close attention to details, and these handles were the perfect finishing touch for... Ver mais

Classificada 1 em 5 estrelas

First item didn't arrive. They said replacement was sent. Didn't arrive in the allocated time slot and kept saying delivery driver was running late. Still waiting, with no communication from compan... Ver mais

Informações sobre a empresa

  1. Loja self-service
  2. Loja de hardware

Escrito pela empresa

'We provide high-end furniture fittings because we believe that small decor changes will make people love their home even more.'


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

358 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,6

Todas as opiniões

(358)

10 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Stunning product!

I absolutely loved the handles I purchased from you. The buying was swift and simple and they arrived quite quickly. The quality is stunning and they look fabulous.

3 de novembro de 2022
Classificada 1 em 5 estrelas

Missing items, Failure to send me item, poor quality goods. Trading standards contacted

AVOID THIS COMPANY AT ALL COST!
I placed an order over 2 months ago. I have experienced two main issues.

1. The quality is very poor and looks cheap. I ordered the orchid flowers and vase and coffee table books. My orchid plant was faulty but they refused to do anything about it.
2. They forgot to send my vase in my original order. I contacted them and they said they will send it. So I waited.... 2 months later I still have not received my vase. I contacted them and they said contact parcel force. I spoke to parcel force and they confirmed the parcel has been sent to the wrong address. Parcel force advised decorfaure to go and speak to the china local post office and sort this out since it was there mistake.
When I contacted decorfaure they refused to do anything about it. They have taken my money but not delivered the goods.

I have contacted trading standards as this is just appalling customer service. I am now waiting for trading standards to help me get my item.

Do not order from this company, they have poor quality goods and extremely unprofessional and unhelpful customer service team (think there is only one member). They will take your money but not deliver your items. I have read some of the reviews below about missing items and poor customer service and I can now truly understand why customers left those 1 star reviews.

3 de novembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

The handles are good quality but it…

The handles are good quality but it sounds like chaos at the HQ. I returned some unwanted handles - 2 weeks later not heard anything. They denied having received them. I had to dig out proof of postage which showed they had been signed for. Then they admitted they had moved warehouse and their boss was getting married and everything was a mess. They did refund me but the owness was on me to prove it. I also got them to refund my postage.

16 de agosto de 2022

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