Fantastic service from start to finish! A special mention to Verc from customer service, who was incredibly helpful — when I was deciding between two models, he kindly arranged for me to see a real pr... Ver mais
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Leia as opiniões dos outros
I ordered three washable rugs of different sizes. Only the smallest size was of a good quality and pattern design. The two larger rugs is under average quality and shows uneven pattern design and no... Ver mais
I purchased some beautiful handles from Decor&Decor and couldn’t be happier with my experience. As a designer, I pay close attention to details, and these handles were the perfect finishing touch for... Ver mais
First item didn't arrive. They said replacement was sent. Didn't arrive in the allocated time slot and kept saying delivery driver was running late. Still waiting, with no communication from compan... Ver mais
Informações sobre a empresa
Escrito pela empresa
'We provide high-end furniture fittings because we believe that small decor changes will make people love their home even more.'
Informações de contacto
UNIT 84 London Industrial Park,Roding Road, E6 6LS, LONDON, Reino Unido
- 02085395850
- info@decoranddecor.com
- decoranddecor.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good products with good service and…
Good products with good service and delivery
Good quality handles at an excellent…
Good quality handles at an excellent price and fast delivery
Excellent website and items.
Excellent website, handles and the delivery was super quick. Wouldn’t hesitate to recommend!!
great choices
great choices. easy to order online quick delivery and fantastic items at a good price
Stunning product!
I absolutely loved the handles I purchased from you. The buying was swift and simple and they arrived quite quickly. The quality is stunning and they look fabulous.
Missing items, Failure to send me item, poor quality goods. Trading standards contacted
AVOID THIS COMPANY AT ALL COST!
I placed an order over 2 months ago. I have experienced two main issues.
1. The quality is very poor and looks cheap. I ordered the orchid flowers and vase and coffee table books. My orchid plant was faulty but they refused to do anything about it.
2. They forgot to send my vase in my original order. I contacted them and they said they will send it. So I waited.... 2 months later I still have not received my vase. I contacted them and they said contact parcel force. I spoke to parcel force and they confirmed the parcel has been sent to the wrong address. Parcel force advised decorfaure to go and speak to the china local post office and sort this out since it was there mistake.
When I contacted decorfaure they refused to do anything about it. They have taken my money but not delivered the goods.
I have contacted trading standards as this is just appalling customer service. I am now waiting for trading standards to help me get my item.
Do not order from this company, they have poor quality goods and extremely unprofessional and unhelpful customer service team (think there is only one member). They will take your money but not deliver your items. I have read some of the reviews below about missing items and poor customer service and I can now truly understand why customers left those 1 star reviews.
Excellent service and product
Really quick delivery of fantastic…
Really quick delivery of fantastic handles . Very pleased
GREAT COMMUNICATION AND A VERY FAST…
GREAT COMMUNICATION AND A VERY FAST REFUND AS ITEM WAS NO LONGER REQUIRED.
Excellent service
I always get my handles from…
I always get my handles from Decoranddecor they have the best selection and quality.
Instructions were not explained or easy…
Instructions were not explained or easy to follow.
Great quality handles fast delivery…
Great quality handles fast delivery would highly recommend to anyone
The handles are good quality but it…
The handles are good quality but it sounds like chaos at the HQ. I returned some unwanted handles - 2 weeks later not heard anything. They denied having received them. I had to dig out proof of postage which showed they had been signed for. Then they admitted they had moved warehouse and their boss was getting married and everything was a mess. They did refund me but the owness was on me to prove it. I also got them to refund my postage.
Very good service
Very good service, cupboard handles were exactly as described and arrived in 2 days. Good price. No complaints.
Great service
Order arrived very quickly and cup handles and cupboard knobs were very good quality. Fab.
Kitchen handles
Purchased handles for my new kitchen, absolutely top quality. Beautiful. Highly recommended. Thank-you.
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