Placed an order that was to be shipped…
Placed an order that was to be shipped out in 3 business days and no shipping and no answer from customer service except “we are working on it.” This communication has been almost a full week now. I place the order on 7/9 and paid for it and today is 7/31/26. I have even asked can you just keep my money and resend.
The bench I received from them recently the arm was cracked and all the hardware was loose inside the box. Very disappointed.
Resposta da decorsteals.com
Hi Cindy,
We're so sorry to hear about your experience and understand how frustrating this has been.
We did respond to your inquiry as quickly as possible and have been actively working to resolve the shipping delay. While most of our orders ship within the advertised timeframe, unexpected delays can occasionally occur, and we truly appreciate your patience while we work through them.
We're also very sorry to hear that the bench you received arrived with a cracked arm. We'd be happy to make that right! Simply send a photo of the damage to yourbestfriends@decorsteals.com, and our Customer Experience team will review it and provide a resolution as quickly as possible. It's that easy!
Your satisfaction is important to us, and we look forward to the opportunity to turn this experience around. Thank you for giving us the chance to help.