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DeepDyve's Digital Library platform is the best way for researchers to find, access, and manage academic and scientific journal articles.
633 Menlo Avenue Suite 210, 94025, Menlo Park, Estados Unidos da América
2,4
6 opiniões
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this platform is atrocious. i subscribed with a free trial for a service which costs $999 (!?!) a year, and i had to pay an extra $37 to download an article? i felt like i was hallucinating. no words left for how awful this service is
I was never ever able to open a full PDF. I had the first page when I tried to open the PDF. I got a blank screen. I repeatedly asked the company for customer support received. None I did receive all the things that I could do to buy the full subscription, which I would never buy was such poor customer service.
Absolute scam. I wish I could leave zero stars. Checked my bank statements to find this service had been charging me for several months. I emailed their customer service? team who were unable to provide any sort of confirmation that I had subscribed to their site. They said they don't do that. Not a single email about signing up, confirming charges, trials ending, monthly subscriptions, etc. NOTHING. After a quick google search, it appears I'm not alone. Check your bank statements and avoid this company at all costs.
Resposta da DeepDyve
As discussed over multiple email exchanges, you gave us your credit card and checked a box clearly laying out when the free trial would end and what you'd be charged. You accessed a paid paper, which you would not have been able to do had you not checked the box agreeing to either pay after the end of the free trial or cancel before it ended. We sent you an email confirming you had signed up to our paid professional service (and a copy of that email as part of our email exchange) and, as your own screenshot showed, a further 13+ emails from our service. When you complained to us we gave you a multiple month refund although another note on the signup page says that typically only one month is offered. You demanded a full refund in exchange for not disputing the charge and leaving a bad review. However, having already gone over and above in trying to answer your requests, we will let this response be our final answer. You are welcome to dispute the charge with your bank; we will be happy to provide them all the same information we provided you, as we trust that will settle it quickly.
(And you're right, you should check your bank statements, probably more than once a year.)
Feels like a scam...
I made an account and started the trial version to access a few articles - however, since that first time, I haven't been able to even just access the site let alone cancel the subscription before it auto-renews... My password apparently isn't enough, so they send out an email with a number you have to input within 10 minutes - but the email doesn't arrive for hours.
Any attempts to contact the customer service have been in vain without even a confirmation email.
Can't recommend using this service even if desperate for an article - like I was.
The service itself is straightforward to use and provides great value at a very reasonable price compared to other subscriptions. The subscription covers most of the major medical and health economics journals, but the biggest gap that I found was lack of coverage for journals published by Elsevier. Overall the subscription is definitely worthwhile and the article renting feature is really unique especially for individual researchers who no longer have institutional access to journals. I initially had an unresolved billing issue, but DeepDyve's customer care team was able to address it very quickly. I'm impressed!
Resposta da DeepDyve
I'm sorry this was your experience, Nigel. It's hard to confirm from the info here, but I do see that someone with your first name signed up recently with two different accounts; one was canceled and the other was not and was charged, as that account continued to look at papers. We did respond to that email on the same day, though, so maybe that wasn't you? If you can share more info we can see if we can correct how your account was handled.
I signed up for a free trial on DeepDyve. After a little while I realized it wasn't for me so I wanted to cancel. I had trouble canceling my subscription on the website so I contacted customer service via email. I was shocked to get an almost instance reply. They worked everything out for me. just the way I wanted.
Edit: the problem I had cancelling on the website was on my end (some issue with my browser) The instructions were crystal clear and easy accessible- no worries!
Resposta da DeepDyve
Sorry to hear that you had a hard time canceling on the site; we'll review the process to make sure it's more obvious how to do it. Glad to hear customer service was responsive, I'll pass that on to them. Thank you for the feedback.
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