dermatics.in Opiniões 82

TrustScore: 3 em 5

2,9

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Ordered kojivit combo pack butt received only a single item. Very disappointing service. Tried contacting support but no proper response. Customers are paying full money and not getting complete produ... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

It's price are cheaper than other apps I have ever used and I received the genuine product. Good packing and only thing they can do better is reply my queries faster and everything good.

Classificada 1 em 5 estrelas

I bought a Faher TX cream from Dermatics and it was delievered on 16th. As I was out of town and returned on the 18th , I found the product was expired grainy textured and was smelling bad. I immediat... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I booked an online consultation through Dermatics India for my hair fall concern and had a really good experience. The doctor was very kind, patient, and explained everything properly during the app... Ver mais

Informações sobre a empresa


Informações de contacto

2,9

Aceitável

TrustScore: 3 em 5

82 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 38% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 1 em 5 estrelas

Ordered kojivit combo pack butt…

Ordered kojivit combo pack butt received only a single item. Very disappointing service. Tried contacting support but no proper response. Customers are paying full money and not getting complete products. Please check your packaging and delivery process properly before sending orders.

23 de maio de 2026
Opinião espontânea
logótipo da dermatics.in

Resposta da dermatics.in

Dear Customer,

We are truly sorry to hear about your experience. Receiving an incomplete order is not the experience we want any Dermatics India customer to have, especially when you have paid for a combo pack.

Please accept our sincere apologies for the inconvenience caused. We take packaging and dispatch accuracy very seriously, and your feedback has been shared with our operations team to recheck the order packing and delivery process.

Kindly share your order ID or registered contact number with us through our support channel so we can verify the issue and arrange the missing item or suitable resolution at the earliest.

At Dermatics India, we always aim to provide authentic products, reliable service, and proper customer support. Your concern is important to us, and we will make sure it is addressed properly.

Regards,
Team Dermatics India

Classificada 5 em 5 estrelas

Recieved delivery

I have received my dilevery from dermatics India, by reading this reviews I was little nervous to order, but ordered cod and successfully received, the product is original I have verified by offline store, and recieved at good price point

18 de maio de 2026
Classificada 1 em 5 estrelas

Very poor customer service and expired product delivered

I bought a Faher TX cream from Dermatics and it was delievered on 16th. As I was out of town and returned on the 18th , I found the product was expired grainy textured and was smelling bad. I immediately wrote to them for it to be replaced and they replied stating that we wont entertain , as you have to report within 2 days 16th and 17th. Knowing that the product which is an expensive cream, is expired, they should have immediately taken accountability and got it replaced. Very poor customer service and very bad experience for the first time getting an expired product online.

18 de maio de 2026
Opinião espontânea
logótipo da dermatics.in

Resposta da dermatics.in

Dear Customer,
We’re sorry to hear about your experience and understand your concern regarding the product condition. At Dermatics India, product authenticity, storage, and quality checks are taken very seriously, especially for dermatologist-recommended skincare products.

As per our standard process, product-related concerns are reviewed based on the order details, delivery date, product images, batch number, expiry details, and the timeline of reporting. We request you to kindly share your order ID, clear images of the product, batch/expiry details, and packaging with our support team so we can re-check this case internally with priority.

Please be assured that we do not intend for any customer to feel unheard. Your feedback has been noted, and our team will review the matter again as per our quality and support policy.

Regards,
Team Dermatics India

Classificada 1 em 5 estrelas

I ordered a Cafune shampoo from…

I ordered a Cafune shampoo from Dermatics, but due to delayed delivery I purchased another bottle from Amazon and started using that first. Once it got over, I started using the Dermatics bottle and immediately noticed the consistency was extremely watery and completely different from the Amazon one. I am sure they sent me a diluted/ fake product, and the difference was visibly noticeable.

20 de abril de 2026
Opinião espontânea
logótipo da dermatics.in

Resposta da dermatics.in

Dear Customer,
We’re sorry to hear about your concern regarding the Cafune Shampoo received from Dermatics India. We understand that noticing a difference in texture or consistency can create doubt, and we take such feedback seriously.

Dermatics India sources products through verified and authorized supply channels, and we follow checks for packaging, batch details, and product condition before dispatch. However, product consistency can sometimes vary slightly due to batch differences, storage conditions, or formulation-related factors. That said, we would still like to review your concern properly.

Kindly share your order ID, product images, batch number, expiry details, and a short video showing the consistency with our support team. Once received, we can verify the batch and investigate the issue with the concerned supplier/brand team.

Regards,
Team Dermatics India

Classificada 5 em 5 estrelas

I booked an online consultation through…

I booked an online consultation through Dermatics India for my hair fall concern and had a really good experience. The doctor was very kind, patient, and explained everything properly during the appointment. They suggested products according to my hair condition and I also received my prescription directly on the app, which was very convenient.

The products were delivered on time and the overall process — from consultation to delivery — was smooth and professional. Really satisfied with the service and support by the Dermatics team.

13 de maio de 2026
Classificada 1 em 5 estrelas

Seal broken products received . Not trustworthy

I ordered tugain minoxidil from this site but seal was broken and one more new was pasted top of that for all 4 bottles. This website is not legit
Order #366063

4 de maio de 2026
Opinião espontânea
logótipo da dermatics.in

Resposta da dermatics.in

Hello Sachin,

We take product authenticity and customer concerns very seriously at Dermatics India. However, after carefully checking our records, we were unable to find any matching order associated with Order #366063 or the details mentioned in this review.

We would genuinely request you to please verify whether the order was placed through our official website/app or another seller/platform, as we only dispatch sealed and authentic products sourced from authorized channels.

If this review is related to an order from Dermatics India, we would truly appreciate it if you could contact our support team with your registered mobile number/email and product images so we can investigate the matter properly and assist you immediately.

Customer trust is extremely important to us, and we are always here to help resolve genuine concerns.

– Team Dermatics India

Classificada 1 em 5 estrelas

Received fake shampoo

Received fake shampoo. I ordered 2 qty of Cafune Conditioning Shampoo, 150ml and received a fake one. Shampoo is watery and smelling veery bad. No order history is showing up. unable to return.

8 de abril de 2026
Opinião espontânea
logótipo da dermatics.in

Resposta da dermatics.in

Hello Gautham,

We’re sorry to hear about your experience. At Dermatics India, we only deal in products sourced through authorized channels, and customer trust is extremely important to us.

After checking our records, we were unable to identify the order details based on the information shared in this review. We would kindly request you to verify whether the purchase was made through our official website/app or via another seller or marketplace.

Please note that factors like texture, fragrance, or consistency can sometimes vary slightly between batches due to manufacturer-side formulation updates, but we completely understand your concern and would like to investigate it properly.

If the order was placed with Dermatics India, please contact our support team with your registered mobile number/email along with product images, batch details, and invoice screenshots so we can review the issue and assist you with the best possible resolution.

– Team Dermatics India

Classificada 1 em 5 estrelas

Very poor service

Very poor service, I have ordered a epilyno lotion 75g even in my order it's showing as 75g. But i receivied a 50g lotion. I have sent an email, and even sent the recording of the unboxing but they are not at all ready to accept their mistake. Instead they are arguing with me saying its not their product. So this website is not reliable and customer friendly like amazon and they always put the blame on customer if something goes wrong.

18 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Worst platform

Worst platform. Bloody thieves trying to fool everyone. I have ordered two cream I paid for two and they delivered only one. When I raised my complaint they never responded. Waste of money. If anyone thought of buying from this company please don't order. Worst service

19 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Fraud#Dermatics India@Ordered Mintop…

Fraud#Dermatics India@Ordered Mintop Forte 5% Solution, 120ml, Delivered 60ml
Fraud/Cheating and no customer support available. I tried to call them several times on the given mb no. 9428763544, but no one was picking the call because on the WhatsApp I have informed them about that. I have ordered two bottles of Mintop Forte 5% Solution, 120ml, while as in the box they delivered two bottles of 60ml. They are deceiving us. Please do not shop with#Dermatics India. I am attaching the proof I further clarification needed contact me. Please don't shop with Dermatics India!

29 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Worst platform to buy products

Worst platform to buy products. They take a loooot of time to deliver and are never available on call for updates. Regret placing order. If u wany anything immediately, dont buy from them..

31 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Recieved an opened seal box

Recieved an opened seal box, apparently have to make an unboxing video to show proof, my mistake, but how can they claim its genuine? And the time for return is only 2 days?
The product seems fake and ive orderd from this site in the past and it was okay, now however this happened, i will not be ordering from here again

4 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Dermatics are selling Fake medicine

Dermatics are selling Fake medicine. Tablet i received box where open. When I open the tablet box .It looks like the table are coloured..Don't buy fake medicine. that's why there are always discounts.

20 de setembro de 2025
Opinião espontânea

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