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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Destinal took our money for processing Nigerian visas, promised visas in three days then never came through and never responded to emails or messages. Do not use them - they are responsive until you p... Ver mais

Classificada 5 em 5 estrelas

I used this service two years ago and now again this year. Destinali services is absolutely exceptional. They are very professional and so incredibly helpful. Went above and beyond to help me with my... Ver mais

Classificada 3 em 5 estrelas

The invitation letter service was fast and I worked,however once I got the visa I asked for the some clarification about the duration and they started to reply with nonsense in caps lock till they... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Please do not use their service. took my money and then ignored me. A month later they responded pretending that this was the old management that robbed me, and they would try to refund my money. Ag... Ver mais

Informações sobre a empresa

  1. Agência de viagens
  2. Consultor de vistos

Escrito pela empresa

Destinali is a travel content discovery app. We also provide visa assistance, airport transfers and travel guide. We are especially focused on eVisa processing and expediting for both leisure and business visitors to Nigeria. Destinali is all about one thing: helping you to travel exactly when you need to, hassle-free and more affordably.


Informações de contacto

3,0

Aceitável

TrustScore: 3 em 5

67 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Review: Charged without proper service and no support response



Review:

I used FlightItineraryApp/Destinali to obtain a flight itinerary for a visa application. Unfortunately, the experience was very poor. After making payment, the service did not work as expected, and the situation was never properly resolved.

Attempts to contact customer support were unsuccessful, and I did not receive adequate assistance or a satisfactory response. When a service involves payments, there should be clear communication and reliable support, which was missing here.

Due to this experience, I cannot recommend FlightItineraryApp, especially for time-sensitive visa applications.

22 de dezembro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

The payment went through

The payment went through, alright & i got charged. Waited, but no confirmation email, no ticket. I whatsapp-ed the and instant answer with customer service email. Emailed them & instant answer shortly followed by ticket. My travel dates in couple of months - add a context. I checked PNR / booking reference and could not see flight reservation details anywhere. As i could not submit the paper where its PNR cannot be found. I contacted them and asked about it. Again quick response stating they are checking. No answer after that. I followed up askifn for a refund if they cannot provide me valid reservation. Unfortunately, never heard back. I bought a flex ticket from KLM with £15 fine per flight if i cancel & submitted as a part of my visa application. This way i will pay £30 but at least i have a valid ticket. If you can afford paying £500 but with guaranteed refund plus minimal cancelation fee, i would recommend doing it for the sake of your own peace of mind.
Later i used monzo customer service to issue refund & thanks to my bank, got refunded very quickly.

5 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Kudos to Celestine

Celestine is very responsive.
The visa application was approved without any problems and Celestine delivers what she promises. I am very satisfied.

24 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Going to Nigeria is always stressful to…

Going to Nigeria is always stressful to get a visa but Destanali made it easy for me. I applied for the Visa On Arrival through them and all I had to do was follow their instructions on filling out the application then pay, They took care of the rest and they worked very fast. I trust Destanali because they put my mind at ease because they alway come through for me. Thank you Destanali for making it possible for me to travel to Nigeria.

13 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

You will return my 19 dollars…

You will return my 19 dollars destinali. If not I will report this company as fraud. Thank God I checked my email well tonight if not my visa would have been denied. My friend paid 19 dollars for flight booking itenery and you guys failed to email it to me two days after. This company is fraud guys. Please beware of them. Scammers.

14 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I have used Destinali twice this year…

I have used Destinali twice this year once in June and now again. Both times I was provided with exceptional service and did not have to worry about my VOA to travel to Nigeria. I highly recommend using Destinali for all your travel needs. Celestine is very professional and always strives to provide the best customer service always. I will continue to use Destinali with every trip to Nigeria. Thank you again Destinali

18 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Do not use this company

Do not use this company they did are invitation but had us send are money to there account through remity for 160 dollars say so we wouldn’t have a problem like last time because we never got are visa on arrival we got all the way to Nigeria and had to pay all over again so we wouldn’t be sent back Just to use this service again and have them scam again we had to not only pay 160 for visa on arrival application but also 170 for our biometric so almost 400 each a day before we left They told us they were giving us a refund in two weeks. It’s been almost a month and still haven’t got a refund and they are not responding a YouTube video about their company exposing them for the fraud they are

18 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Totally legit and very helpful -

These guys are legit and very helpful. I was skeptical because of the high number of scams that come out of Nigeria, but they are legitimate and good.
I initially asked just for their letter of invitation for $49. That was quick and painless and I submitted my own application.
However, I soon realised that I was going to be arriving earlier than I had indicated and after exchanging a few WhatsApp messages with Destinali, I realised I wouldn’t get the visa until a few days before my initially indicated date. For $50 Destinali intervened and promised a visa within 24 hours. And, the next day it was in my email. Highly recommend!

18 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing Service

I used this service two years ago and now again this year. Destinali services is absolutely exceptional. They are very professional and so incredibly helpful. Went above and beyond to help me with my VOA approval and got it to me ontime for my trip. I would highly recommend them to anyone who is traveling to Africa and needs assitance with their documents. Thanks again!

5 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Celestine is the best!!!

Celestine is the best!!!! Some of the traits that got my interest is personalized interactions, showing care and interest in customer needs. Celestiine displayed competency in their visa services, answered my questions, and was professional. As matter of fact, i got my Visa within minutes of contacting destinali company. I am already your loyal customer. Thanks

2 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

This is an amazing service

This is an amazing service, so many people and companies put such a high price on processing a Visa On Arrival for entry to Nigeria. And the process is not transparent or fast. Destinali is incredibly efficient, transparent, and fast with their process. I reached out to them and in just over a day I had my visa processed. I will definitely utilize them again.

13 de dezembro de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

The service works but they are a bit weird

The invitation letter service was fast and I worked,however once I got the visa I asked for the some clarification about the duration and they started to reply with nonsense in caps lock till they stop to reply at all. They have lost a customer.

Edit after the reply of destinali
If you can't answer a question just don't answer it, don't give completely wrong and misleading informations because you can put people in danger.

18 de dezembro de 2023
Opinião espontânea
logótipo da Destinali

Resposta da Destinali

We're glad that our invitation service worked for you and was fast as confirmed by you.

Unfortunately, we cannot answer questions regarding a service that we didn't render to you. We can only answer questions within the scope of the service we rendered to you and you clearly didn't have any issues with our invitation service that you ordered.

Seems a bit WEIRD to us that after repeatedly answering your questions about a service you didn't order from us, you wanted us to go on indefinitely. Strange!

Again, our invitation and supporting documents were delivered to you fast and it helped you get a visa.

Best regards and safe travels.

EDIT:

You edited your response to suggest that we gave you misleading information. This is clearly a lie. You asked us for information we couldn't give and we referred you to confirm from the embassy. That got you triggered.

We can share details of all conversations we had with you including the timelines to show how responsive we were to you.

The service you ordered was delivered to you in minutes, way ahead of turnaround time. You got the documents and also got the visa. At least you can't lie about this fact.

It is rather dangerous to push people to give you information you should easily have obtained from the embassy where you obtained the visa.

Our job is to help you with documents to get a visa. And we did that correctly and precisely. What we cannot do is to massage your ego. Thank you.

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