Destination Master Opiniões 11

Resposta da Destination Master

18/01/2025

Dear Guest,



Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you faced regarding your ticket booking. Our goal is to ensure a seamless experience for all our customers, and it's disappointing to hear that we fell short.



Upon reviewing your case, it appears there was a misunderstanding regarding the ticket timings. You purchased a non-prime hours ticket and attempted to use it during prime hours. Our agent informed you of this at the time of purchase and reiterated it when you contacted us at 5:30 PM. We explained that the ticket could still be used starting at 7 PM and that same-day tickets are non-refundable.


We appreciate your feedback and understand the importance of sharing your experience. However, we kindly ask for accuracy in reviews to ensure fairness. If you have any further questions or need assistance, please feel free to reach out to us.



Stay safe and keep discovering.

Resposta da Destination Master

9/01/2025

Dear Valued Guest,

We appreciate your feedback and sincerely regret the inconvenience caused by the cancellation of your tickets.

The venue reserves the right to cease accepting bookings for various reasons, and such decisions are made in real-time. Unfortunately, this is beyond our influence, although we strive to minimize such occurrences.

Our representative contacted you shortly after the booking to notify you of the situation and confirmed that a full refund had been processed as a reversal. Typically, this reversal is processed immediately, but the duration may vary depending on your card issuer or bank.

Our booking terms and conditions specify that attractions may be closed or may stop accepting bookings, and customers must acknowledge this before their booking can be finalized.

Additionally, our customer service manager contacted you on the same day to explain the circumstances, and we are pleased to hear that the funds were credited back to your account the following day.

We sincerely apologize for your experience and hope that you will consider giving us another opportunity in the future to improve your perception of our services.

Take Care & Keep Exploring

Resposta da Destination Master

9/01/2025

Greetings, Guest

We appreciate you taking the time to tell the world about your experience. "Our aim is our customers in everything we do" is our company motto, and we are thrilled that our team lives up to it. Your encouraging comments reaffirm our dedication to providing our clients with the best services possible, and we will keep pushing for excellence in each and every encounter.

We hope to be of service to you once more soon.

Stay Safe & Keep Discovering

Resposta da Destination Master

9/01/2025

Greetings, Guest

We appreciate you taking the time to tell the world about your experience. "Our aim is our customers in everything we do" is our company motto, and we are thrilled that our team lives up to it. Your encouraging comments reaffirm our dedication to providing our clients with the best services possible, and we will keep pushing for excellence in each encounter.

We hope to be of service to you once more soon.

Keep yourself safe and never stop learning.

Resposta da Destination Master

27/03/2024

Dear Guest,

Thank you for sharing your review, and we sincerely apologize for the inconvenience you experienced with your ticket. After carefully reviewing all the correspondence with our customer support team, I would like to address the following points:

1. Our customer support team has provided an audited trail of the email delivered to you a couple of weeks before your scheduled visit. We made every effort to ensure the necessary information reached you on time.

2. We acknowledge the delay in establishing contact with you, but you reached out to us through email and online chat a few hours after the scheduled time. We apologize for any frustration this may have caused.

3. It's important to note that there may be differences in appearance between venue-issued and reseller-issued tickets. This is not unique to our company but a common occurrence with resellers worldwide.

4. We have also received a message from you expressing dissatisfaction and threatening negative reviews and chargebacks if a refund is not provided. While we understand that the experience was frustrating, it's essential to follow the established process, and decisions cannot be made by bypassing this process.

5. We want to assure you that despite having already paid the venue for your tickets, you have been issued a refund. Our customer support team has confirmed this, and we hope this resolves the matter to your satisfaction.

Once again, we sincerely apologize for any inconvenience and appreciate your feedback. We value your patronage and look forward to serving you again.

Best Wishes,
Team Destination Master

Resposta da Destination Master

18/10/2023

Dear Guest,

Thank you for taking the time to review us and share your experience with everyone. We are so excited that you enjoyed our services.

Our Company Motto is " Our Single Aim is Our Customer in Everything We Do." This is our pledge and promise.

We look forward to the opportunity to serve you again soon.

Stay Safe & Keep Discovering :)

Resposta da Destination Master

14/09/2023

Thank you for such an awesome review, we are so excited that you enjoyed our services. We look forward to serving you again soon.

Stay Safe.
Team Destination Master by Global Travels LLC

Resposta da Destination Master

25/08/2023

Thank you for such an awesome review, we are so excited that you enjoyed our services. We look forward to serving you again soon.

Stay Safe.
Team Destination Master by Global Travels LLC

Resposta da Destination Master

25/08/2023

Thank you for such an awesome review, we are so excited that you enjoyed our services. We look forward to serving you again soon.

Stay Safe.
Team Destination Master by Global Travels LLC