Desverso Opiniões 9

Resposta da Desverso

13/12/2024

Thank you for sharing your feedback. We take every review seriously as it helps us improve our services. However, we feel it is necessary to clarify the situation regarding your project.

Our team delivered a complete website and custom logo design package tailored to your specifications, including additional services beyond the agreed scope, such as providing a domain and developing website content at no extra charge. Furthermore, the dedicated server hosting service was fully provisioned for your exclusive use, with consistent support and uptime as per the agreement.

Despite multiple attempts to address any concerns and reach an amicable resolution, you were unresponsive and subsequently disputed the payment after receiving and utilizing the services. Our refund policy, clearly outlined and agreed upon prior to purchase, specifies that dedicated server hosting is non-refundable due to the resources involved.

We remain committed to delivering high-quality services and regret any misunderstandings. Should you wish to resolve this matter amicably, our team is available to assist further.

Best regards,
Desverso LLC

Resposta da Desverso

6/12/2024

We appreciate your feedback but must address the inaccuracies in your review to provide a clear and honest account of the situation.

Timeline and Communication: After placing your order and paying the initial deposit in August, you were unresponsive for over two months, which significantly impacted the timeline and project progress. Despite this delay, we remained committed to completing your website once you reconnected with us.

Unrealistic Deadline: When you resumed communication, you requested that the website be completed within 5 days—a timeline that was not feasible given the scope of work and the original agreed-upon delivery schedule. We made every effort to accommodate your request, but such a timeline was simply impractical without compromising the quality of the final product.

Payment and Progress: The deposit you made was used to initiate and progress the project. We have records of the work completed and the services rendered during the project timeline. The notion that you "lost" your deposit is incorrect, as significant progress had already been made before the delay.

At Desverso, we take pride in delivering quality work and value open communication with our clients. We are always willing to work collaboratively to resolve any challenges, but unrealistic expectations and a lack of consistent communication can hinder the process.

We wish you the best with your website and hope for a smoother experience moving forward.

Best regards,
Desverso LLC

Resposta da Desverso

6/12/2024

Thank you so much for your kind words and wonderful feedback! We’re delighted to hear about your positive experience working with Reed and the Desverso team. Dedication, responsiveness, and professionalism are values we strive for, and it’s rewarding to know they made a difference in your project.

Your recommendation means a lot to us, and we’re thrilled to have exceeded your expectations. If you ever need further assistance, we’re always here to help!

Best regards,
Desverso LLC

Resposta da Desverso

6/12/2024

Thank you so much for your amazing feedback! We’re thrilled to hear that your experience with our team, especially Jason and Reed, was such a positive one. Turning ideas into reality is our passion, and it’s wonderful to know that our creativity and dedication left a lasting impression.

We truly appreciate the trust you placed in us, even from a distance, and we’re so glad you found us online. If you ever have more ideas or projects, we’re here and excited to help bring them to life.

Thanks again for your kind words and support!

Best regards,
Desverso LLC

Resposta da Desverso

6/12/2024

Thank you for your wonderful feedback! We’re delighted to hear that your experience working with Ryan and the team has been so positive. Ensuring seamless communication and adding value through enhanced user experience features like screen transitions are key aspects of our development process, and it’s great to know you’ve appreciated them.

Starting your first app is a significant milestone, and we’re honored to be part of your journey. Ryan and the team are committed to supporting you every step of the way, and we’re excited to see your app come to life and succeed.

Thank you for trusting us with your vision, and we look forward to continuing this fantastic collaboration!

Best regards,
Desverso LLC

Resposta da Desverso

1/07/2024

Thank you for your wonderful feedback! We're thrilled that you're delighted with your ecommerce website. Your satisfaction means a lot to us, and we appreciate your recommendation.

Resposta da Desverso

30/06/2024

We are writing in response to your recent review on Trustpilot concerning our services. After a thorough review of our client records, we have found no evidence of any interaction with a client by your name, nor do we recognize the allegations made in your review.

Your review contains statements that are false, defamatory, and damaging to our business reputation. Such statements are not only inaccurate but also constitute defamation under legal standards. We take defamation very seriously as it undermines the trust and goodwill we have worked hard to build with our clients and the community.

We hereby demand that you immediately retract your review and remove it from Trustpilot. If you fail to do so within 2 business days, we will have no choice but to pursue legal action against you for defamation. Please be aware that defamation can result in significant legal consequences, including but not limited to monetary damages.

To resolve this matter amicably and avoid any further escalation, we invite you to contact us directly at info@desverso.com to discuss your concerns. We are committed to addressing any legitimate issues you may have had and to clearing up any misunderstandings.

Thank you for your prompt attention to this matter.

Sincerely,
Desverso LLC