Damaged order on arrival. Multiple online enquiries and email sent. No reply. Customer service telephone line does not answer. Terrible experience. Customer service non-existent. Sent glass lamp shade... Ver mais
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Leia as opiniões dos outros
Easy order process, goods arrived way ahead of schedule, well packaged etc. Very good value, hassle free ordering. Good quality lights, installation easy for diy-er and already looking at or... Ver mais
A empresa respondeu
Apple Headphones arrived sooner than expected for standard delivery and we’re as described original Apple headphones that didn’t need Bluetooth. I had tried cheap versions but outgoing sound on call... Ver mais
A empresa respondeu
Dickens Direct have a great range of products at great prices. The quality of the products are excellent. The website is very user friendly and checkout was straight forward. I was really surprised... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
With over 13 years of expertise, we proudly specialize in providing exceptional drop shipping services to numerous brands and companies, helping them expand their business horizons and conquer new markets across the globe. We understand the importance of staying ahead in a fast-paced and ever-evolving industry. That's why we curate an extensive collection of the latest gadgets and smart lights, sourced from renowned manufacturers and trusted suppliers. Whether you're a tech enthusiast seeking the latest trends or a business owner looking to enhance your product offerings, we have the perfect solution for you.
Informações de contacto
124 City Road, EC1V 2NX, London, Reino Unido
- +44 333 577 0049
- sales@dickensdirect.com
- dickensdirect.com
3,7
Aceitável
137 opiniões
Respondeu a 50% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
1st class delivery and product
1st class delivery and product, looks and works as described 👍
5 de março de 2024
Opinião espontânea
Resposta da Dickens Direct
Hi,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
John
Customer Relations
Good experience.
Good experience.
Delivery arrived quicker than expected.
Ordered outside sensor lights just been installed.
Looking good.
2 de fevereiro de 2024
Opinião espontânea
Resposta da Dickens Direct
Dear Karen,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
I made a order paid for express…
I made a order paid for express shipping but it never got delivered. I tried to get in touch but no-one got back to me. This was a gift. I called the lines were busy, I tried the online chat no-one responded. I tried email again nothing.
10 de janeiro de 2024
Opinião espontânea
Resposta da Dickens Direct
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Please mention your order number in the email.
Kind Regards
Dave
Customer Care
Great value…
It was a good price and arrived quickly. Up to date information as well
15 de janeiro de 2024
Opinião espontânea
Resposta da Dickens Direct
Hi,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
quick delivery and great product which…
quick delivery and great product which normally would have cost double the price or more! would recommend and is actually legit.
19 de dezembro de 2023
Opinião espontânea
Resposta da Dickens Direct
Hi,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Package turned up on time and was what…
Package turned up on time and was what I ordered
23 de dezembro de 2023
Opinião espontânea
Resposta da Dickens Direct
Dear Dean,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Outdoor light
Great product and an excellent service.
The price of the item was of excellent quality and value. Thank you
20 de dezembro de 2023
Opinião espontânea
Resposta da Dickens Direct
Hi,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Good product supplied instantly
22 de dezembro de 2023
Opinião espontânea
Resposta da Dickens Direct
Dear Shaun,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Resposta da Dickens Direct
Dear Darren,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Excellent service
Excellent service, swift delivery very happy with my clip on lamp
18 de dezembro de 2023
Opinião espontânea
Resposta da Dickens Direct
Dear Patricia,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Quick service prompt delivery
20 de dezembro de 2023
Opinião espontânea
Resposta da Dickens Direct
Dear Margaret,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
My first order was delivered on time…yes
My first order was delivered on time ant the right product was received. I placed another order of two led lamp but they sent me a mirror lamp. I still haven't received the right product. This is very disappointing. As it was a Christmas gift.
7 de dezembro de 2023
Opinião espontânea
Resposta da Dickens Direct
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Dave
Customer Care
Straight forward process and prompt…
Straight forward process and prompt delivery. Many thanks
1 de dezembro de 2023
Opinião espontânea
Resposta da Dickens Direct
Hi,
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Received my boots within 24 hours
Received my boots within 24 hours. Thank you
17 de outubro de 2023
Opinião espontânea
Resposta da Dickens Direct
Dear Ian,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Very good
Very good, quick service and the pod charger is quality. Definitely be using them again.
2 de outubro de 2023
Opinião espontânea
Resposta da Dickens Direct
Dear Kris,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Easy order process and good delivery
Order process was easy and well informed delivery
30 de setembro de 2023
Opinião espontânea
Resposta da Dickens Direct
Hi,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Great long lasting products
28 de abril de 2023
Opinião espontânea
Resposta da Dickens Direct
Dear Nick,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
This was a very fast and reliable…
This was a very fast and reliable service and what I ordered came in the original package works well , u need to get it trust me, u will not regret it
17 de abril de 2023
Opinião espontânea
Resposta da Dickens Direct
Dear Amaka,
Thank you for your positive feedback which is very valuable to us.
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
The delivery was superb landing on my…
The delivery was superb landing on my door step before I’d noticed I would recommend people to buy from Dickens Direct as their delivery and item was absolutely what I had asked for.
26 de março de 2023
Opinião espontânea
Resposta da Dickens Direct
Dear Awais,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
Resposta da Dickens Direct
Dear Zara,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Daniel
Customer Relations
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